Published by Progressive Insurance

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Snapshot?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Snapshot.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I get "events" when I message for curbside pick up, when I walk from the car to the train, when a passenger touches my phone, when someone texts or calls while I'm driving even if I don't touch my phone or answer, sometimes cant tell the difference between my car and the bus route, and it stalks me.

2. If my girlfriend goes on my phone to change the music while I'm driving, it's registers as phone use and I'll have 30 events for that trip.

3. Do better Progressive!Runs in the background all the time so it does eat up battery, and I can't charge my phone in the car because the battery gets too hot due to apps running in the background while charging.

4. Doesn't record trips accurately, and if you use your phone immediately after parking it will say you are still driving.

5. If I get a call or make a call while driving, it logs a phone use event.

6. So you gotta be careful about where you out your phone.Great app for tracking driving.

7. The downside is, if your phone falls off your phone holder, it triggers events like slamming on the breaks and those you can't fix.

8. Not sure how it knows if you are a passenger or not.Constantly runs in the background and interferes with phone performance.

9. Second, it drains your phone battery, bady.

10. App thought I was still driving and reded it as phone use.

11. It looks like it does not include voice commands with phone interactions, which is nice.

Steps to Troubleshoot & Fix Snapshot Issues

1. Fix Snapshot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Snapshot: Restarting the app will resolve most errors.
  2. Update the Snapshot App. Here is how:
    1. On Android goto PlayStore » Search for "Snapshot" » Open Snapshot® » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Snapshot » click "UPDATE".
  3. Clear Snapshot® app cache: Clearing cached data will force your app to retrieve the latest data directly from Snapshot servers.
    1. On Android, goto Settings » Apps » Select "Snapshot®" » click Storage » click "Clear Cache".
  4. Check Snapshot app permissions. If any of these permissions required to use your device's features are disenabled, Snapshot might not work.
  5. Uninstall and reinstall Snapshot. If nothing else has worked, completely uninstall Snapshot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Snapshot not working


2. Fix Snapshot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Snapshot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Snapshot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Snapshot may not be able to connect to the Internet when running in the background.

Reported Issues

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