Contact Portal Smart WiFi Router Customer Service

Why should I report an Issue with Portal Smart WiFi Router?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of portalwifi.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Portal’s app helps you easily setup and manage your Portal Smart WiFi Router (sold separately).

2. Portal’s advanced features ensure lag-free gaming and premium-quality streaming for all of your favorite platforms including Netflix, Amazon Instant Video, Hulu, Plex, Spotify, Twitch, and gaming consoles.

3. The Portal Smart WiFi Router provides fast, reliable, congestion-free WiFi that you can control from anywhere with your smartphone.

4. Portal's patented FastLanes™technology opens up new WiFi channels and automatically moves your devices onto the fastest one.

5. If you see five or more networks when connecting to your home WiFi, chances are your Internet is slower than it should be.

6. This is called congestion, and means more buffering, interruptions, and slower speeds than you pay for. Portal solves this.

7. The world's best router for apartments, busy neighborhoods, and crowded areas comes with an easy app.

8. WiFi networks compete with each other.

9. Portal calls it life in the fast lane.

10. Engineers call it Dynamic Frequency Selection (DFS).

11. Rest assured with Portal’s increased reliability for smart home devices like Amazon Echo, security cameras, and thermostats.

1. Has Bluetooth connection but when router doesn't connect to WiFi, you can't diagnose the issue with Bluetooth, pretty much the whole system just gives up and hopes you can figure out the issue with random reset sequences.

2. Prove me wrong.My router is connected to the internet yet your poor excuse of an app keeps telling me the router can't connect to the internet when trying to set it up.

3. If you happen to find a portal router, just ignore it.I was able to set up my Portal router with zero problems, not sure why this app is review bombed so much.

4. It keeps saying the router is offline when the light is green and I can connect to the internet with the router.

5. Update: I have stopped using Portal routers and gone with a fully supported NETGEAR router.

6. Working with support via email to fix the app so my connected devices are listed but it's not a big deal since I can see them in the web gui on my PC.This was the best router I used.

7. The router clearly has a green light indicating that it is connected to the internet.

8. The only problem I have is thst the phone app will not show me the devices that are connected to the router for the guest or the normal networks.

9. I had this problem when i bought my first portal router.

10. I would give it less than 1 star if I could, how can you market a product as a network mesh when the secondary point will disconnect constantly and the app to control it will tell you nothing?Has an option for chat but no one is available for support.

11. Both Portal routers are still connected and working, but I cannot use the app anymore.

1. Fix Portal Smart WiFi Router Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Portal Smart WiFi Router: Restarting the app will resolve most errors.
2. Update the Portal Smart WiFi Router App. Here is how:
   1. On Android goto PlayStore » Search for "Portal Smart WiFi Router" » Open Portal Smart WiFi Router » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Portal Smart WiFi Router » click "UPDATE".
3. Clear Portal Smart WiFi Router app cache: Clearing cached data will force your app to retrieve the latest data directly from Portal Smart WiFi Router servers.
   1. On Android, goto Settings » Apps » Select "Portal Smart WiFi Router" » click Storage » click "Clear Cache".
4. Check Portal Smart WiFi Router app permissions. If any of these permissions required to use your device's features are disenabled, Portal Smart WiFi Router might not work.
5. Uninstall and reinstall Portal Smart WiFi Router. If nothing else has worked, completely uninstall Portal Smart WiFi Router then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Portal Smart WiFi Router not working

2. Fix Portal Smart WiFi Router Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Portal Smart WiFi Router be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Portal Smart WiFi Router not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Portal Smart WiFi Router may not be able to connect to the Internet when running in the background.