Published by NETGEAR, Inc on Oct 18, 2024

contact NETGEAR Orbi – WiFi System App Chat with our AI-based NETGEAR Orbi Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with NETGEAR Orbi?



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Why chat with our AI NETGEAR Orbi Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Such as inability to see network usage of individual devices, or QoS, such that when a device is choking the network, I don't know which one to disconnect or troubleshootQuite possibly the worst wifi setup ever! Can't get online no matter what.

2. The main feature of the App (for me) is to disable/pause individual devices from the Internet, but the App tends to disable all Internet access; moreover, the recovery from this bug is to reboot the router, satellite, and many times the individual devices connected wirelessly.

3. Firmware fails to update, device management doesn't even show active devices.

4. Few downsides, most of the time it doesn't report the correct count of active devices and it does not keep the name or icon you saved.

5. The device management does not remember labels you give for connected devices.

6. The sitelite doesn't take traffic and sometimes all my devices after connected to the main router across the entire house even though there are sitelites right next to them.

7. It also randomly chooses to use anywhere access when I'm on network so you literally have to go back into settings to verify it.An informative app with great tools and good management.

8. Have reconfigured the wifi settings 10 times! After configuring and connecting to wifi the orbi app says my product isn't configured and have to reconfigure it again! I'm ready to throw this thing into the garbage.

9. The anywhere access while nice sounding, has data issues, as in information I see in app when I'm not on the network doesn't match with reality.

10. I'll skip Orbi and go with Eero for my next set.This is a bad time to be bugging me for a review, but you asked for it so... very promising looking app until I dive into it and see that it really does very little.

11. At this point everything will be running correctly, you can update the firmware, takes ~1 hr, but is free.Setup potion of the app works well.

Steps to Troubleshoot & Fix NETGEAR Orbi Issues

1. Fix NETGEAR Orbi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NETGEAR Orbi: Restarting the app will resolve most errors.
  2. Update the NETGEAR Orbi App. Here is how:
    1. On Android goto PlayStore » Search for "NETGEAR Orbi" » Open NETGEAR Orbi – WiFi System App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NETGEAR Orbi » click "UPDATE".
  3. Clear NETGEAR Orbi – WiFi System App app cache: Clearing cached data will force your app to retrieve the latest data directly from NETGEAR Orbi servers.
    1. On Android, goto Settings » Apps » Select "NETGEAR Orbi – WiFi System App" » click Storage » click "Clear Cache".
  4. Check NETGEAR Orbi app permissions. If any of these permissions required to use your device's features are disenabled, NETGEAR Orbi might not work.
  5. Uninstall and reinstall NETGEAR Orbi. If nothing else has worked, completely uninstall NETGEAR Orbi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NETGEAR Orbi not working


2. Fix NETGEAR Orbi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NETGEAR Orbi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NETGEAR Orbi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NETGEAR Orbi may not be able to connect to the Internet when running in the background.

Reported Issues

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