Published by PhotoSpring on Mar 4, 2024

Report an issue with PhotoSpring Digital Frame App.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with PhotoSpring Digital Frame App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PhotoSpring to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PhotoSpring Digital Frame App image 1 contact PhotoSpring Digital Frame App image 2

About PhotoSpring Digital Frame App

1. This app works with a PhotoSpring Digital Photo Frame (sold seperately) - the world's most advanced digital photo frame and photo album.

2. The PhotoSpring Frame is designed to make it easy to enjoy your photos every day without the effort normally required to select and filter photos to display. - Manually send photos and videos to your frame, or a friend's frame. - Let the app automatically send photos to a frame for you.

PhotoSpring Digital Frame App Customer Insights

1. Also, since the frame slideshow settings can Connect to Google photos, it would be nice if it use the following Google photos fields in the slideshow when enabled in slideshow settings("Show photo info") 1.

2. Would like to be able to post photos directly from Whatsapp or Google Photos.Easy to upload pictures but can't see what pictures are on the frame unless you have the frame.

3. More and more glitches, won't actually send the photos through.The frame is awesome but now through the app it won't let me send pictures or videos.

4. I tried to use the website to send pictures to the frame and that doesn't work either.

5. App needs to allow you to manage photos on your phone, not just on the frame.

6. I purchased this frame and when through all setup steps and it will not accept any pictures.

7. If I could make changes on the app it would help greatly.Overly complicated and doesn't maintain connection to frame.

8. Disappointed with that.It's a great photo frame that I wish the app would let me control all the features of the frame remotely.

9. The Aura frame's app is tons better but it doesn't allow videos.

10. A bit bulky UI as each time a frame has to be selected.

11. We bought the digital picture frame for my parents.

Steps to Troubleshoot & Fix PhotoSpring Digital Frame App Issues

1. Fix PhotoSpring Digital Frame App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PhotoSpring Digital Frame App: Restarting the app will resolve most errors.
  2. Update the PhotoSpring Digital Frame App App. Here is how:
    1. On Android goto PlayStore » Search for "PhotoSpring Digital Frame App" » Open PhotoSpring Digital Frame App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoSpring Digital Frame App » click "UPDATE".
  3. Clear PhotoSpring Digital Frame App app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoSpring Digital Frame App servers.
    1. On Android, goto Settings » Apps » Select "PhotoSpring Digital Frame App" » click Storage » click "Clear Cache".
  4. Check PhotoSpring Digital Frame App app permissions. If any of these permissions required to use your device's features are disenabled, PhotoSpring Digital Frame App might not work.
  5. Uninstall and reinstall PhotoSpring Digital Frame App. If nothing else has worked, completely uninstall PhotoSpring Digital Frame App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PhotoSpring Digital Frame App not working


2. Fix PhotoSpring Digital Frame App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PhotoSpring Digital Frame App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PhotoSpring Digital Frame App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PhotoSpring Digital Frame App may not be able to connect to the Internet when running in the background.

Reported Issues