Contact LivingWith Customer Service

Why should I report an Issue with LivingWith™: Cancer support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pfizer Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. LivingWith® is designed to help you connect with loved ones, ask for the support you need, remember important information from doctors’ visits, stay organized and focus on your wellbeing - all in one place. • Share how you’re feeling. • Get help. • Make notes.

2. LivingWith® is part of the This Is Living With Cancer™ program developed by Pfizer Oncology for people living with cancer and those who love them.

3. Write and record notes and questions for the doctor.

4. LivingWith® is available in English and Spanish.

1. App should be more advancedI tried multiple tines to install the app and got stopped at a number of points along the way and despite all efforts - this with a background in usability as a former product development manager in the Internet market - including a password reset email that began with a personal greeting to someone who is not me and yet is now, disturbingly, linked to my primary email address somewhere in their database.

2. This app has the potential to be amazing to be a one stop shop for everything from managing symptoms, medicines, and updating family and friends on my journey but unfortunately I've experienced several problems from my friends not being able to download the app to no notifications being received.

3. When you're going through chemo/cancer treatment, and your solicited an app that's supposed to "help," it's very discouraging when the app does nothing it's supposed to do.While the app is a good idea for getting information about individuals dealing with health issues, it doesn't work very well.

4. I would recommend waiting to see if they respond before installing.It seems like this is a content syndicator that grows by you "connecting with loved ones" by sending out invites.

5. Otherwise I have to go to Calender...when I could just one stop shop with the appAny help that cancer patients can get is so much appreciated.

6. It does that for me.I'm just starting....but love the concept but I'm surprised there is no calendar to jot down your appts when they are scheduled....that would really make it 100%.

7. It leads a person away from depression and helps to promote positive things in their life.

8. Same with resources, the calendar, tracking my mood/pain/etc, sending requests... nothing works! Pointless.

9. Also once a request has been posted & responded to you can't offer your help.

10. If a person asks for prayer more than one person should be able to respond.

11. But most importantly, if a request is sent out, whoever accepts it doesn't show up on the request.

1. Fix LivingWith Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LivingWith: Restarting the app will resolve most errors.
2. Update the LivingWith App. Here is how:
   1. On Android goto PlayStore » Search for "LivingWith" » Open LivingWith™: Cancer support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LivingWith » click "UPDATE".
3. Clear LivingWith™: Cancer support app cache: Clearing cached data will force your app to retrieve the latest data directly from LivingWith servers.
   1. On Android, goto Settings » Apps » Select "LivingWith™: Cancer support" » click Storage » click "Clear Cache".
4. Check LivingWith app permissions. If any of these permissions required to use your device's features are disenabled, LivingWith might not work.
5. Uninstall and reinstall LivingWith. If nothing else has worked, completely uninstall LivingWith then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LivingWith not working

2. Fix LivingWith Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LivingWith be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LivingWith not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LivingWith may not be able to connect to the Internet when running in the background.