Contact SurePayroll Customer Service

Why should I report an Issue with SurePayroll for Employees?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SurePayroll to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SurePayroll for Employees lets you securely access your paycheck information from your mobile device.

2. NOTE: This app is exclusively for active, paid employees of existing SurePayroll customers.

3. Get convenient, 24/7 access to your wages, deductions and even benefits information whether you're paid by direct deposit or paper check.

4. Now, employees can view their paycheck anytime, anywhere. EASY, SECURE and FREE!

5. Say goodbye to waiting for a copy of your paystub or contacting your employer for your available vacation time—it's all available anytime, anywhere!

6. Your satisfaction is guaranteed and we help keep your information safe.

7. Social Security Numbers and account numbers are not stored on your device.

8. The SurePayroll for Employees app is available to employees of SurePayroll customers that have processed at least one payroll.

1. My boss has to reset my password each time and it still doesn't work.App keeps crashing for the last couple of weeks and I can't see my pay checks.

2. Also the break down of the check is pretty trash and apartments look at the stubs from this site as janky and produced on a word document from windows 97I don't think it really does a great job of breaking down your paycheck and showing you how your check is broken down and distributed.

3. Also the password resetting is obsolete and requires management to send a reset link.

4. Did that and had to change my password twice and it still isn't letting me login.Thanks for no help.

5. Can't log in, and I have to ask my employer (who is extremely busy and isnt always available) to reset my password.

6. I have never been able to change or reset the username or password, respectively.

7. Make this user friendly for all parties involved and I might consider giving it a better review.Unable to login to account.

8. Then they updated it and ever since it won't let me sign in...either with my password or fingerprint...it just stops.

9. My recommendation do not use this service.App doesn't work 80% of the time.

10. To find out my paycheck amount I now have to call my bank or ask my employer.

11. Why can't you fix your app? This is not my doing.Dev must be smoking crack Why does an app bring me to a webpage after an update.

1. Fix SurePayroll Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SurePayroll: Restarting the app will resolve most errors.
2. Update the SurePayroll App. Here is how:
   1. On Android goto PlayStore » Search for "SurePayroll" » Open SurePayroll for Employees » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SurePayroll » click "UPDATE".
3. Clear SurePayroll for Employees app cache: Clearing cached data will force your app to retrieve the latest data directly from SurePayroll servers.
   1. On Android, goto Settings » Apps » Select "SurePayroll for Employees" » click Storage » click "Clear Cache".
4. Check SurePayroll app permissions. If any of these permissions required to use your device's features are disenabled, SurePayroll might not work.
5. Uninstall and reinstall SurePayroll. If nothing else has worked, completely uninstall SurePayroll then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SurePayroll not working

2. Fix SurePayroll Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SurePayroll be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SurePayroll not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SurePayroll may not be able to connect to the Internet when running in the background.