Contact i-PRO Customer Service

Why should I report an Issue with i-PRO Mobile APP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Panasonic Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Perform PanTilt/ Zoom/ Preset/ Resolution/ Focus Dewarp operation. recorded in a recorder (recorder recording) with the device type as camera, recorder, or Remote Monitoring.

2. Check live video from an independent camera, a camera connected to a recorder, and cameras via Remote Monitoring.

3. Search recorded video by date, time or event and play. (The event search is available only at the time of SD recording playback. recorded in a recorder (recorder recording) to the smartphone in MP4 format.

4. Check the person count information including the number of visiting and staying persons with graphs when the extension software is installed on the camera in use.

5. By tapping the pop-up display, you can check the live video of the camera where the alarm occurred.

6. To check live video, switch between the camera list screen and the live screen.

7. Automatic setting with the router is possible by setting the UPnp (auto port forwarding) of the camera to “On”.

8. For further information about Remote monitoring, refer to our website below. by connecting with 3G/4G/5G/LTE line or wireless LAN (Wi-Fi).

9. For how to configure, refer to the manual of the camera in use that is available to downloaded from the URL below.

10. i-PRO Mobile APP is a smartphone application that makes possible to view videos from/in the following i-PRO devices.

11. For further information about compatible devices, refer to the website of this app.

1. Please check IP address and port number."works seamlessly with Panasonic network security cameras and recorders.

2. Please enable third party cameras on NVR!Does not open live view or play recorded videos after Android 11 update.

3. Cameras take far too long to load and sometimes don't load at all regardless of being on the same internal network or using mobile data.

4. Will be replacing camera system due to this ongoing issue.I have been using it since 2year but recently I updated my phone so it doesn't running on Android 10 smartphones.

5. Because it's the matter of security of my home.A huge drawback is that it only can show Panasonic cameras connected to the NVR.

6. I have 2 NX400 NVRs with 90 cameras total, but can only see the image from the 40 cameras that are Panasonic.

7. Only thumbnails load for cameras.

8. Please update the app to work for Android 11.I'm having problem configuring to other phones.

9. I don't recommend any Panasonic products, very substandard.

10. Please resolve this issue as soon as possible.

11. It say, "Connection Error.

1. Fix i-PRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart i-PRO: Restarting the app will resolve most errors.
2. Update the i-PRO App. Here is how:
   1. On Android goto PlayStore » Search for "i-PRO" » Open i-PRO Mobile APP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for i-PRO » click "UPDATE".
3. Clear i-PRO Mobile APP app cache: Clearing cached data will force your app to retrieve the latest data directly from i-PRO servers.
   1. On Android, goto Settings » Apps » Select "i-PRO Mobile APP" » click Storage » click "Clear Cache".
4. Check i-PRO app permissions. If any of these permissions required to use your device's features are disenabled, i-PRO might not work.
5. Uninstall and reinstall i-PRO. If nothing else has worked, completely uninstall i-PRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing i-PRO not working

2. Fix i-PRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make i-PRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to i-PRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, i-PRO may not be able to connect to the Internet when running in the background.