Published by SoloVPN & NCleaner & Radio

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Why should I report an Issue with Solo VPN - One Tap Proxy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SoloVPN & NCleaner & Radio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Solo VPN Customer Insights

1. Keeping data safe is a number one priority when using my phoneMost of the time it could not connect to server's And many times it's connected and suddenly it's disconnected issue that i have facedReally nice app, no subscription just a little ad once in a while to keep the app free for all.Solo VPN on thiland are the best keep going but please make it goes more faster because it's a bit fallingWhen I open my VPN my internet connection failed I try to connect VPN but it time to long process and disconnected kindly fix it I gave you 5 starsWhen I open it so it takes alot of time please fix this problemWorst vpn in my life i used not working and also too ads...🥎A useless vpn and doesn't work properly and who installedDon't download.. It takes lot of internet and does nothing... I don't know why it takes lot's of internet..While using the app, one of my emails had its password changed even t...

2. It isn't certain it's because of this app, but it's mentioned that I shouldn't have allowed it to create a VPN connection if it's not trustworthy since it may steal your data, etc.

3. It also takes too long to create a VPN connection.

4. I like the app but it disconnected while using it.

5. That can't happen in my world.

6. I now can't access that email.

Steps to Troubleshoot & Fix Solo VPN Issues

1. Fix Solo VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Solo VPN: Restarting the app will resolve most errors.
  2. Update the Solo VPN App. Here is how:
    1. On Android goto PlayStore » Search for "Solo VPN" » Open Solo VPN - One Tap Proxy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Solo VPN » click "UPDATE".
  3. Clear Solo VPN - One Tap Proxy app cache: Clearing cached data will force your app to retrieve the latest data directly from Solo VPN servers.
    1. On Android, goto Settings » Apps » Select "Solo VPN - One Tap Proxy" » click Storage » click "Clear Cache".
  4. Check Solo VPN app permissions. If any of these permissions required to use your device's features are disenabled, Solo VPN might not work.
  5. Uninstall and reinstall Solo VPN. If nothing else has worked, completely uninstall Solo VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Solo VPN not working


2. Fix Solo VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Solo VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Solo VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Solo VPN may not be able to connect to the Internet when running in the background.

Reported Issues