Published by Asurion Mobile Applications, LLC. on Oct 23, 2024

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Why should I report an Issue with Asurion Photos?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Asurion Mobile Applications, LLC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Asurion Photos

1. Finally, a free photo storage app that puts your entire collection at your fingertips and gives you a way to share pictures, photos, and videos whenever you want.

2. Free up space on your device with unlimited photo storage from Asurion Photos.

3. Asurion Photos is a free photo storage app with the best photo sharing features available today.

4. Upload your photos automatically and keep a seamless, original-quality photo backup for all your favorite memories.

5. Keep an online backup of your photos and memories to free up memory on your phone or mobile device.

6. Back up photos and enjoy the convenience of cloud photo storage.

7. Asurion Photos never compresses your files: your memories are always backed up in their original high quality. No Wi-Fi? No Problem.

8. Asurion Photos can also do video storage, with the same unlimited storage* you enjoy with your photos.

9. Auto upload your photos and never worry about losing a photo again.

10. Asurion Photos protects your memories with bank-level encryption.

11. Most cloud photo storage services scale down images before uploading, reducing the quality of your precious images.

Asurion Photos Customer Insights

1. This will definitely be a great competitor, and has solid features like a photo editor, etc, and I am very happy with the product overall.Needed an option for unlimited it photo storage since my Sprint complete plan is now null and void because of the T-Mobile takeover.

2. This new one needs a lot of work to be customer friendly.This is one of the only cloud storage options that offers unlimited capacity for photos and videos.

3. I was sent an email to download it after my photos were transferred from Sprint Complete Storage.

4. Nothing was wrong with the app, then you bring in Asurion, which freezes all the time and doesn't have half the options of Sprint Complete storage.

5. Deciding to charge due to server costs is one thing, packaging unlimited storage into a ridiculously expensive bundle and trying to use it to lure in customers, while simultaneously deleting everyone's content if they don't back it up, which is why they saved it here in the first place, is another.

6. I liked my Samsung being different from iPhone, looks like you're copyingWas forced to move to this App when Sprint merged with t-mobile.

7. I hope this will be further developed and maintained, as Google photos is now limited in storage.

8. If Google photos wasn't such a pain, I would not have to find another solutionUpdate: I have reached out via email but the person was out for the meetup and he never followed back up.

9. There is no customer service to contact.I don't know why Sprint/T-mobile couldn't just keep Sprint complete.

10. I really just want the app to load all photos, videos, cloud albums, and thumbnails.

11. The facial recognition is broken there's 5 different people who show as multiple groups with the same name but can't be combined.

Steps to Troubleshoot & Fix Asurion Photos Issues

1. Fix Asurion Photos Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Asurion Photos: Restarting the app will resolve most errors.
  2. Update the Asurion Photos App. Here is how:
    1. On Android goto PlayStore » Search for "Asurion Photos" » Open Asurion Photos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Asurion Photos » click "UPDATE".
  3. Clear Asurion Photos app cache: Clearing cached data will force your app to retrieve the latest data directly from Asurion Photos servers.
    1. On Android, goto Settings » Apps » Select "Asurion Photos" » click Storage » click "Clear Cache".
  4. Check Asurion Photos app permissions. If any of these permissions required to use your device's features are disenabled, Asurion Photos might not work.
  5. Uninstall and reinstall Asurion Photos. If nothing else has worked, completely uninstall Asurion Photos then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Asurion Photos not working


2. Fix Asurion Photos Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Asurion Photos be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Asurion Photos not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Asurion Photos may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • This is a request for Asurion to delete my photos and any personal information (i.e. email account, phone number, etc...) from your data base and this of all entities associated with Asurion

    — by Gregory Paul Esser 1 year ago

  • I have been trying to login to my account for weeks. I have over 100 GB of pictures and videos. I’m not receiving the login code. I have checked all my mailbox folders etc…

    — by Gina mentzel 2 years ago

  • Dont use the app would like my account deleted

    — by Jason 2 years ago

  • Delete my data and all photos

    — by William Carey 2 years ago