Published by Outsite Networks Inc.

Report an issue with Big Apple Rewards.
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Why should I report an Issue with Big Apple Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Outsite Networks Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Big Apple Rewards Customer Insights

1. An absolute reward program you must have!Store #1107 Rocks! lovin' the app and deals! It's a no brainer really, why not save and recieve rewards for products we need!!Big Apple is the best!!! I truly appreciate the bonuses and free gifts 🎁 I am a frequent customer at the store across from Hannaford on the Wilton Road in Farmington, Maine.

2. I got their new card and went to register it and it asked so much information I ended up throwing the card out.. I think Big Apple made a mistake with this new card and clearly their app has critical bugs.for the last month or so I have not been receiving any rewards.

3. I love ❤ going there and hanging out with ALL the AMAZING, FRIENDLY TEAM!!! They always put a smile 😁 in my heart ❤ Thank You All for the best customer service ❤🌹❤The app is very easy to use and accurately shows my rewards and how close to the next level I am.App is stupid.

4. It shows 0 points, no option for support, and ill be using the website instead of the app more than likely until this is fixed.Tried running the app and it said it needed to be updated so I went and did an update and now it won't even open.

5. Has something changed?Alot of stores offer a rewards program, but Big Apple by far has the most rewarding! Great prizes, free drinks, and money off product.

6. I went on the website instead and registered my card and it shows my points but the app straight up doesn't work.

7. It will only allow me to link a "rewards tag" it won't let me link my rewards CARD says its an invalid card number.

8. ill change my rating when this isnfixed, im a little pissed i have points and couons i cant even use now because I cant even open the app now! Keeps telling me to update it, even though i already have!This app is annoying me.

9. Screen shows zero activity and zero points.

10. I don't understand this and they never get back to me when I email my questionsUPDATE: can now log in and use, but no triclean tuesday coupon, nor mothers day coupon.

11. I was always getting my rewards before, but now nothing.

Steps to Troubleshoot & Fix Big Apple Rewards Issues

1. Fix Big Apple Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Big Apple Rewards: Restarting the app will resolve most errors.
  2. Update the Big Apple Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "Big Apple Rewards" » Open Big Apple Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Big Apple Rewards » click "UPDATE".
  3. Clear Big Apple Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Big Apple Rewards servers.
    1. On Android, goto Settings » Apps » Select "Big Apple Rewards" » click Storage » click "Clear Cache".
  4. Check Big Apple Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Big Apple Rewards might not work.
  5. Uninstall and reinstall Big Apple Rewards. If nothing else has worked, completely uninstall Big Apple Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Big Apple Rewards not working


2. Fix Big Apple Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Big Apple Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Big Apple Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Big Apple Rewards may not be able to connect to the Internet when running in the background.

Reported Issues