Contact Times-Union/Jacksonville Customer Service

Why should I report an Issue with Times-Union/Jacksonville?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GateHouse Media, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is not acceptable for a paid app to have this kind ofvproblem.does not function correctly need to have a knowledgeable person correct what previous person tried to do that did not work and they abandon the appWill not turn page without having to hit tab button.For a local newspaper it's ok.Worked fine up until August 2019.

2. And of course I'm paying for this subscription while it doesn't work right...Unable to turn to next page without tapping contents menus tab in lower left corner for next page to load then recapping contents menus tab for pop up window to disappear.

3. ì then tried the chat room and it still doesn't work.

4. worked great for about a year, so they changed something and now it won't work.

5. Have to repeat the entire process again to view the next page.

6. I tried calling customer service with no success.

1. Fix Times-Union/Jacksonville Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Times-Union/Jacksonville: Restarting the app will resolve most errors.
2. Update the Times-Union/Jacksonville App. Here is how:
   1. On Android goto PlayStore » Search for "Times-Union/Jacksonville" » Open Times-Union/Jacksonville » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Times-Union/Jacksonville » click "UPDATE".
3. Clear Times-Union/Jacksonville app cache: Clearing cached data will force your app to retrieve the latest data directly from Times-Union/Jacksonville servers.
   1. On Android, goto Settings » Apps » Select "Times-Union/Jacksonville" » click Storage » click "Clear Cache".
4. Check Times-Union/Jacksonville app permissions. If any of these permissions required to use your device's features are disenabled, Times-Union/Jacksonville might not work.
5. Uninstall and reinstall Times-Union/Jacksonville. If nothing else has worked, completely uninstall Times-Union/Jacksonville then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Times-Union/Jacksonville not working

2. Fix Times-Union/Jacksonville Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Times-Union/Jacksonville be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Times-Union/Jacksonville not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Times-Union/Jacksonville may not be able to connect to the Internet when running in the background.