Contact The Straits Times Customer Service

Why should I report an Issue with The Straits Times for Tablet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Singapore Press Holdings to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, dragging left after zoom tends to flip to the next page, have to flip back to the previous page and drag up down left right to read that zoomed article.

2. This must be one of the worst if not the worst newspaper applications I have come across."The Strait Times for tablet does not support the current Display size and may behave unexpectedly" message appears when I open the app.

3. Pinching on any article to zoom and it starts zooming from the top left cover, then have to drag down and right to the article I want to read.

4. Please revert to previous version.Pinch to zoom referencing point of zoom to left corner.

5. I am not able to enlarge the page normally with two fingers without being forced to the top left corner of the page and I cannot enlarge with just two taps.

6. Not only that I cannot and this is my biggest peeve, move the page around with my finger without accidentally pulling the next page I am not ready to read.

7. Instead have the same as what we see on the iPad and Android smartphones.Crashes all the time when you zoom in to read pdf epaper,.

8. Most Sg newspapers' free content can be accessed via this app.The latest update for tablet users is a step backwards.

9. Unlike before, now reading PDF in landscape mode requires a lot more effort as the magnified pages does not fill the entire screen.

10. Swyping across pages, pinch to zoom, jumping sections, all lead to the app crashing.

11. In regards to a tablet, I consider this a downgrade rather than the opposite.The app crashes often and the reading experience sucks.

1. Fix The Straits Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Straits Times: Restarting the app will resolve most errors.
2. Update the The Straits Times App. Here is how:
   1. On Android goto PlayStore » Search for "The Straits Times" » Open The Straits Times for Tablet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Straits Times » click "UPDATE".
3. Clear The Straits Times for Tablet app cache: Clearing cached data will force your app to retrieve the latest data directly from The Straits Times servers.
   1. On Android, goto Settings » Apps » Select "The Straits Times for Tablet" » click Storage » click "Clear Cache".
4. Check The Straits Times app permissions. If any of these permissions required to use your device's features are disenabled, The Straits Times might not work.
5. Uninstall and reinstall The Straits Times. If nothing else has worked, completely uninstall The Straits Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Straits Times not working

2. Fix The Straits Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Straits Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Straits Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Straits Times may not be able to connect to the Internet when running in the background.