Published by WHMCS SMARTERS

Report an issue with IPTV Smarters Pro.
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Why should I report an Issue with IPTV Smarters Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WHMCS SMARTERS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

IPTV Smarters Pro Customer Insights

1. Looks like I am gonna have to revert back to previous version if I continue to use this app.Best app that I ever had, yes recording is not all that great and yes it buffers every once in a while, but for all the channels that I get special the PPV (once it comes out again) and the movie channel that puts out the new movies with in the first week or so that is out on the theaters, is a great app.

2. Been using them for years, but what they have done with this upgrade is terrible!great app for viewing iptv, not great for recording, but once you give up on that the rest is good.

3. Is there a way to revert to the last version? I still have it on one of my other Android boxes, but I can seem to get it over to the others that had auto update.

4. I don't mind having to pay gor extra settings that we have not seen before , but taking away the settings we already had and requiring to pay for them doesn't seem like a good move.

5. the movies do not buffer at all, just some if the channels for few seconds only.It's a great app it works perfect.

6. Good app, but after the recent update the app now requires you to pay to access the basic settings that were available prior to the update.

7. They disabled the option to edit USER login details.New update is terrible! I paid for all access, but still not pleased.

8. (I'm trying to reach them but can't find them)At first I was only giving it 1or 2*'s because I didn't know how or where to get lists/codes/input thing, but Overall once I figured that out, I've been able to use it proficiently.

9. Now since the upgrade on the software, the sound and the picture does not sync on about half of the English speaking channels.

10. n then they forgot they missed anything.I set it up to favorite all their local live shows, news, and brand new movies and then set an external casting app.

11. So every time I wanna read EPG info of any channel I have to keep pressing 'close'.

Steps to Troubleshoot & Fix IPTV Smarters Pro Issues

1. Fix IPTV Smarters Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IPTV Smarters Pro: Restarting the app will resolve most errors.
  2. Update the IPTV Smarters Pro App. Here is how:
    1. On Android goto PlayStore » Search for "IPTV Smarters Pro" » Open IPTV Smarters Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IPTV Smarters Pro » click "UPDATE".
  3. Clear IPTV Smarters Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from IPTV Smarters Pro servers.
    1. On Android, goto Settings » Apps » Select "IPTV Smarters Pro" » click Storage » click "Clear Cache".
  4. Check IPTV Smarters Pro app permissions. If any of these permissions required to use your device's features are disenabled, IPTV Smarters Pro might not work.
  5. Uninstall and reinstall IPTV Smarters Pro. If nothing else has worked, completely uninstall IPTV Smarters Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IPTV Smarters Pro not working


2. Fix IPTV Smarters Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IPTV Smarters Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IPTV Smarters Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IPTV Smarters Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi Team hope all good. I would like to ask some questions can you confirm how you guys can help me im Iptv smarters pro user

    — by Usman Kashif 1 month ago

  • I paid R990.00 For 12 Month South African subscription on 14 december 2023. Got no further communication to activater ,Watsup contacts remain unanswered

    — by Paul Jooste 3 months ago

  • Please delete my account thank you.

    — by Brendon Roberts 1 year ago

  • Cancel my subscription Thank you

    — by Brendon Roberts 1 year ago

  • i can not see or look at what i want to the iptv went down and will not come back on,i would like to cancel that and iptvkena.com/iptv .

    — by marvin davis 1 year ago

  • Hi guys,
    I have sent many email to smarters iptv( thunder) about l already pay for 1 year subscription but it doesn't have added the xxx channels, which in previous membership of 6 months it was added. And also l requested to how add subtitles to the movies and channels.
    Thanks for your help.

    — by Luis 1 year ago

  • I signed up for service and never heard from anyone to activate my service

    — by Crystal Wells 1 year ago

  • I like a refund and cancel my subscription name on the account donnell fox

    — by Donnell Fox 1 year ago

  • Delete my account smaters player pro

    — by Puma 1 year ago

  • Trying to get to my payment due 4/28/2022

    — by George stickney 1 year ago

  • I am having a lot of buffering and freezing paid till 04/28/22 . I do not want to renew if it does not get better. Thank you George Stickney

    — by George stickney 2 years ago

  • Please help me to cancel my subscription

    — by Tala ahmad 2 years ago

  • Please cancel my subscription at the end of my 30-day subscription period 01/24/22).
    Your system constantly freezes to the point it cannot be watched.

    — by Del Sandberg 2 years ago

  • Subscription cancelation request for cyhawk97@redacted (Hawkslife97)

    — by Shawna 2 years ago

  • Cancell my 24 hr trial

    — by john morris 2 years ago

  • Cancel our subscription. It is very frustrating and really slow

    — by Rick Babb 2 years ago

  • How do I get and download the IPTV SMARTERS PRO app on my Sony Bravia smart tv.

    — by Tommy Kirwan 2 years ago

  • I want to cancel my subscription. I can't take all the buffering any more.

    — by Rick McCall 3 years ago

  • Please contact me regarding service issues.

    — by Paul Hearns 3 years ago