Published by The NPD Group, Inc. on Aug 30, 2023

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Why should I report an Issue with SnapMyEats: Paid Surveys App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The NPD Group, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SnapMyEats: Paid Surveys App

1. Whether you’re ordering a snack or a coffee on the go, fast food, restaurant meals, or even an impulse candy purchase, it’s easy to earn reward credits with SnapMyEats! 1) Use the SnapMyEats receipt survey located within the app to answer five short questions about your food or drink purchase. 3) Earn reward credits each month.

2. SnapMyEats is an easy to use app where you can earn great rewards just for taking online and offline surveys and snapping pictures of receipts from your food and drink purchases.

3. Snap pictures of your food and drink purchase receipts, take a short survey, and earn up to a £5 reward credit monthly.

4. Easily track your rewards status directly in the SnapMyEats app, and once your balance reaches £10 in reward credits, you can instantly redeem for a free gift code.

5. The more receipts you submit, the more rewards you earn! 4) Redeem your rewards once your balance reaches £10 in rewards credits.

6. By using SnapMyEats, you can make an impact by helping your favorite restaurants, food retailers, and coffee shops make important decisions about the menu items and services that they offer.

7. It only takes 3 receipts to earn your first £1 reward credit!

8. Your receipt data will be kept anonymous and will be aggregated with those of other SnapMyEats members.

9. You can choose your reward from a selection of retailers.

10. Start earning your free reward credits today and download SnapMyEats!

SnapMyEats Customer Insights

1. Id definitely recommend it to friendsOne way of improving the app is to allow the user to view the progress of the receipt instead of having to scan a receipt to see if the previous ones are successful without having messages saying complete your survey ,if you go into the app without needing to scan a receipt.

2. The only downside is if you realise your receipt is too old or just want to check how many receipts you've snapped for the month you end up getting notifications to complete the survey - their term for entering a receipt.

3. Now it is very unstable.. despite keeping it fully updated I regularly get a 'survey failed to load' error and can't upload receipts for days on end.

4. When I have contacted support they aren't really very helpful in seeing that the issue is their end.Constantly crashing with 'failed to load the survey' and no one even bothers to reply to you when you report the problem.

5. I would recommend snap my eats to anyone and wish I had discovered it earlier!Great idea but the app needs work! I have used it for a few years now and every so often it used to crash and not allow you to upload any receipts.

6. I hope this is an issue which will be fixed because it is the best receipt app of them all.Easy to use, reliable app that accepts a lot of food receipts.

7. I think it could be improved, but I do recommend it as is if you want to earn vouchers for scanning receipts.Easy to use, quick to earn.

8. I always receive the amazon vouchers on time and the latest update makes it really easy to keep track of your progress for the month.

9. When it works, it is a great app when it works correctly and is easy to collect reward.I've been snapping my receipts for a fair while now and have had no problems.

10. It fails to load survey and then sends you a few messages, annoying, to complete your survey but on selecting the resume option it fails to load survey.

11. However If you don't finish an entry then the app gets stuck on "failed to load" survey next time you log on.

Steps to Troubleshoot & Fix SnapMyEats Issues

1. Fix SnapMyEats Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SnapMyEats: Restarting the app will resolve most errors.
  2. Update the SnapMyEats App. Here is how:
    1. On Android goto PlayStore » Search for "SnapMyEats" » Open SnapMyEats: Paid Surveys App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SnapMyEats » click "UPDATE".
  3. Clear SnapMyEats: Paid Surveys App app cache: Clearing cached data will force your app to retrieve the latest data directly from SnapMyEats servers.
    1. On Android, goto Settings » Apps » Select "SnapMyEats: Paid Surveys App" » click Storage » click "Clear Cache".
  4. Check SnapMyEats app permissions. If any of these permissions required to use your device's features are disenabled, SnapMyEats might not work.
  5. Uninstall and reinstall SnapMyEats. If nothing else has worked, completely uninstall SnapMyEats then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SnapMyEats not working


2. Fix SnapMyEats Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SnapMyEats be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SnapMyEats not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SnapMyEats may not be able to connect to the Internet when running in the background.

Reported Issues

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