Contact StarHub Prepaid App Customer Service

Why should I report an Issue with StarHub Prepaid App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of StarHub to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With a clean, new interface that is simple and fuss-free, the StarHub Prepaid App gets you better equipped for your prepaid needs, on-the-go. ▪ Track your usage: Stay updated on your prepaid credit and data balances, and check your usage on-the-go. ▪ View account transactions: See what transactions you’ve made for the past 30 days, and track your expenses. ▪ Running low?

2. An all-new StarHub Prepaid App that lets you manage your prepaid account with ease, anytime, anywhere.

3. The new StarHub Prepaid App helps you to take control of your prepaid account without the hassle of waiting in lines.

4. Top-up, activate data plans and packages wherever you are, it’s that convenient! ▪ Set up your phone for overseas roaming, right within the app and you’re ready to fly! ▪ Who doesn’t like rewards?

5. A few simple taps on your phone, and you can do so much more with your prepaid account.

6. And you can use it without any data charges. Yep, you heard us right.

7. Enjoy exclusive in-app top-up promotions and rewards, so keep checking back!

1. BUT here is the catch: The system deducts any remaining credit for any LOCAL data used EVEN THOUGH no plan has been activated.

2. I do not understand why they can automatically stop local data when your credit has expended, but cannot detect if a plan has been activated and prevent data use if one has not been purchased.

3. However, at the time of expiry of my data plan, I also lost all my credit (about $4).

4. I nearly missed renewing my data plan using the app because it kept crashing when I wanted to add a new data plan.

5. I called customer service who then implied it's my fault for probably turning on mobile data, even though his system showed all $46 being "used" on the same day I called.

6. And most countries have more affordable data plans for tourists.My balance was due to expire in April and my data plan today at noon.

7. The new design is barely usable and obscures important information like the expiration of data plans and bonus talk time etc.

8. I was using another sim card for data and there was no way I could have used any of my credit by accident for data.

9. But after upgrading, it reported wrong credit remaining - only 4 cents - and kept crashing when trying to see transaction history.

10. Now the app keep crashing when I want to see the data option for 7 days and 30 days.

11. I was charged for lodal data use for the few SECONDS before my plan came into effect.

1. Fix StarHub Prepaid App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart StarHub Prepaid App: Restarting the app will resolve most errors.
2. Update the StarHub Prepaid App App. Here is how:
   1. On Android goto PlayStore » Search for "StarHub Prepaid App" » Open StarHub Prepaid App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StarHub Prepaid App » click "UPDATE".
3. Clear StarHub Prepaid App app cache: Clearing cached data will force your app to retrieve the latest data directly from StarHub Prepaid App servers.
   1. On Android, goto Settings » Apps » Select "StarHub Prepaid App" » click Storage » click "Clear Cache".
4. Check StarHub Prepaid App app permissions. If any of these permissions required to use your device's features are disenabled, StarHub Prepaid App might not work.
5. Uninstall and reinstall StarHub Prepaid App. If nothing else has worked, completely uninstall StarHub Prepaid App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing StarHub Prepaid App not working

2. Fix StarHub Prepaid App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make StarHub Prepaid App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to StarHub Prepaid App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, StarHub Prepaid App may not be able to connect to the Internet when running in the background.