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1. It keeps taking me to a blank screen when I click on refill my service and then doesn't do anything after that!!! You would think the app would be more user friendly but it's not!! And your website sucks too because it does the exact same thing.

2. If this doesn't get corrected, then I'm considering taking my business elsewhere.This app should 100% shame xfinity for their lack of concern for those of us using their service.

3. The problem is on Comcast's end and their website for prepaid service is also down and has been down for about a month now.

4. They really don't promote xfinity prepaid even though it's a great service.This is hands down the worst app I've ever used to keep track of a billing account.

5. Wish they would fix it because I'm so sick of calling it in over the automated refill service line!POS doesn't work.

6. The app is not user-friendly and convenient anymore.Hello, currently I've had this prepaid service for almost two years and I would like to say that the tech team has some serious work cut out for them.

7. Fast forward since July or August I haven't been able to access or open the app to pay my monthly bill.

8. I've been paying my bill online for a few months now; there are more features and it's quick and easy.

9. If there were any other option for high speed internet service where I live I would have already cancelled.This app is usually down a lot.

10. I click the icon to open the app and it never actually opens, just flashes the intro screen then goes back to my home screen like I never clicked on it.

11. Initially, it worked fine accessing the application and paying to pay my monthly bill.

1. Fix Xfinity Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xfinity Prepaid: Restarting the app will resolve most errors.
2. Update the Xfinity Prepaid App. Here is how:
   1. On Android goto PlayStore » Search for "Xfinity Prepaid" » Open Xfinity Prepaid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xfinity Prepaid » click "UPDATE".
3. Clear Xfinity Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from Xfinity Prepaid servers.
   1. On Android, goto Settings » Apps » Select "Xfinity Prepaid" » click Storage » click "Clear Cache".
4. Check Xfinity Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, Xfinity Prepaid might not work.
5. Uninstall and reinstall Xfinity Prepaid. If nothing else has worked, completely uninstall Xfinity Prepaid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xfinity Prepaid not working

2. Fix Xfinity Prepaid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xfinity Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xfinity Prepaid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xfinity Prepaid may not be able to connect to the Internet when running in the background.