Contact NOVAmobile Customer Service

Why should I report an Issue with NOVAmobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NOVAtime Technology, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are a remote employee or a manager in the field supervising a team of employees, NOVAmobile offers the flexibility to provide critical workforce management tasks where needed and when needed for Android phone users.

2. Powered by NOVAtime’s industry-leading SaaS solutions (NOVAtime 5000), the NOVAmobile application also incorporates many of the latest features that transcends Time and Attendance and becomes a strategic part of the daily management of your company from an HR, Payroll, and Accounting perspective.

3. The NOVAmobile App collects and transmits (or allows the transmission of) geolocation information to the NOVAtime Workforce Management solution.

4. The App accesses geolocation information for the sole purpose of recording the location of employee time punches.

5. The App transmits geolocation information only to the NOVAtime database of the client company with which an employee is associated.

6. The information is provided with the sole intent of allowing supervisors/managers to verify locations from which employees report time punches.

7. Data charges will depend on the mobile phone service provider and actual usage patterns. 2.

8. Geolocation information collected by the App is the property of the client and may be used and shared at the client’s discretion.

9. The App saves geolocation information within separate electronic timesheets for each employee.

10. NOVAtime is not responsible for the client’s release of geolocation information. 4.

11. Easy to configure and install, companies will be able to easily support the NOVAmobile application and secure access to only those authorized to use the application.

1. It's been a real pain to clock in and out of work because the app will sign me out and kick me to my home screen every time I try.

2. Love the new beacon feature that i can punch in and out without using time clock.

3. I've been having to punch in without location since that's the only way it will work.The app changes my password on me and locks me out with no warning.

4. For an app that is designed to to handle my time on the clock it's a little nerve racking when it's unable to know that it's 5 timezones off...Nice UI.

5. I've had it say that my punch was added but when my coworkers and I checked (we all clocked out at the same time, standing next to one another), it actually showed a missed punch the very next day.

6. Our old system of punching a clock was far superior to this system.I've enjoyed using the app while working in my Hometown my Hometown of North Carolina unfortunately unfortunately the app is convinced somewhere somewhere in Eastern Europe.

7. Would be beneficial to make the app go back to the home page automatically so that 1.) We can verify that the clock-in was successful and 2.) We don't risk punching twice and having to EMAIL IN CLOCK CORRECTIONSit's great when it works.

8. SAVE my dang settings! Why this was altered to make the app worse & less functional is beyond me... y'all owe me wages, & for this.We have to use Nova time at work.

9. finally works, again, but location has to turned on, app opened, 'more' selected, gps switched on in the app, THEN i can clock in.

10. Most times when I clock in and out it does record my time.

11. For previous reviewer, the app will not allow you to use finger print if you did not enroll and enable finger print to unlock your phone.Unable to sign in.

1. Fix NOVAmobile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NOVAmobile: Restarting the app will resolve most errors.
2. Update the NOVAmobile App. Here is how:
   1. On Android goto PlayStore » Search for "NOVAmobile" » Open NOVAmobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NOVAmobile » click "UPDATE".
3. Clear NOVAmobile app cache: Clearing cached data will force your app to retrieve the latest data directly from NOVAmobile servers.
   1. On Android, goto Settings » Apps » Select "NOVAmobile" » click Storage » click "Clear Cache".
4. Check NOVAmobile app permissions. If any of these permissions required to use your device's features are disenabled, NOVAmobile might not work.
5. Uninstall and reinstall NOVAmobile. If nothing else has worked, completely uninstall NOVAmobile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NOVAmobile not working

2. Fix NOVAmobile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NOVAmobile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NOVAmobile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NOVAmobile may not be able to connect to the Internet when running in the background.