Published by NETGEAR, Inc on Oct 18, 2024

Report an issue with NETGEAR Nighthawk WiFi Router.
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Why should I report an Issue with NETGEAR Nighthawk WiFi Router?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NETGEAR, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About NETGEAR Nighthawk WiFi Router

1. - Anywhere Access – Monitor and control your home WiFi from anywhere. - Smart Parental Controls – Filter content and limit time online automatically with Circle® on NETGEAR. - Armor Security – Advanced cybersecurity on your network to protect all devices from online threats. - Speed Test – See if you’re getting the internet broadband speeds you’re paying for. - Guest WiFi – Set up a secure and separate WiFi network for guests. - Traffic Meter – Monitor internet usage over time.

2. The NETGEAR Nighthawk app (formerly Up App) is a complete upgrade from the legacy NETGEAR genie app.

3. New features are consistently being added. Install it today!

NETGEAR Nighthawk WiFi Router Customer Insights

1. I have to guess which "unknown" is which to limit access.If only I could configure it without all the advertisements popping up ever 1.5 seconds??? IT'S ANNOYING AS HELL !!!!! There is a time and place for everything to sell your products during configuration is NOT on of them! I have to rest the router often, because devices gets stuck, and you can't stream anything across your network.

2. I like that I can test each room in the house and adjust the antennas on the router to make it better! Please make it so I can name or nickname devices that are connected in the app.

3. Way too time consuming waiting for it to connect to the router so that I can check my data usage.

4. Really tempted though for a 3 star rating.Every time I go in to this app, it clocks saying connecting to router, even though I'm in the same room as my Netgear router.

5. This time it says it can't connect to the router.

6. You would think that Netgear would have more solid connectivity logic.I've downloaded and deleted this app 6 times and it just keeps giving an error message that my router's firmware is not up-to-date.

7. it's like watching porn in the 90's without a popup blocker? Money first I guess 🙄 ???I bought my router 3 days ago and I think I'm going to take it back mainly because of the app.

8. Update: I reset the router & reinstalled the app but it still says "router unreachable"At first this app was great.

9. If I turn off the wifi on any of my devices it still shows the it is connected, and also it will show that I have for example 8 devices connected even though I only have 2, because it duplicate the same devices name multiple times.

10. Won't connect to the router locally or remotely using the app.

11. It gives me "router is unreachable" every time.

Steps to Troubleshoot & Fix NETGEAR Nighthawk WiFi Router Issues

1. Fix NETGEAR Nighthawk WiFi Router Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NETGEAR Nighthawk WiFi Router: Restarting the app will resolve most errors.
  2. Update the NETGEAR Nighthawk WiFi Router App. Here is how:
    1. On Android goto PlayStore » Search for "NETGEAR Nighthawk WiFi Router" » Open NETGEAR Nighthawk WiFi Router » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NETGEAR Nighthawk WiFi Router » click "UPDATE".
  3. Clear NETGEAR Nighthawk WiFi Router app cache: Clearing cached data will force your app to retrieve the latest data directly from NETGEAR Nighthawk WiFi Router servers.
    1. On Android, goto Settings » Apps » Select "NETGEAR Nighthawk WiFi Router" » click Storage » click "Clear Cache".
  4. Check NETGEAR Nighthawk WiFi Router app permissions. If any of these permissions required to use your device's features are disenabled, NETGEAR Nighthawk WiFi Router might not work.
  5. Uninstall and reinstall NETGEAR Nighthawk WiFi Router. If nothing else has worked, completely uninstall NETGEAR Nighthawk WiFi Router then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NETGEAR Nighthawk WiFi Router not working


2. Fix NETGEAR Nighthawk WiFi Router Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NETGEAR Nighthawk WiFi Router be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NETGEAR Nighthawk WiFi Router not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NETGEAR Nighthawk WiFi Router may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I messed up setting up my Netgear Nighthawks Extender. I am trying to go back in & reset & start over. It only offers for me to go into the existing account which doesn't work. I need the original account deleted completely so I can start over.

    — by Sheryl M. Soliman 2 years ago