Contact ReadyCLOUD Customer Service

Why should I report an Issue with ReadyCLOUD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NETGEAR, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It needs to support opening/saving files to/from USB - E.G. tapping a Word doc should open it in Word on the android phone, allow you to edit it, and save it back to the USB (like Dropbox).

2. Hopefully not at the expense of security.A very badly designed app, you can navigate your folders and download files and that's about it, it's not possible to create new folders nor upload files nor rename something.

3. Folders are not synced automatically, you'll need to manually refresh to see new changes, a lot (A LOT) of errors even for just navigating folders, and the whole thing is far from being smooth.This app could be so much better.

4. I hope you guys are actually working on this issue, because I am certainly not alone in this issue.Is Netgear still a functional company? it would appear they are hardware only, since this app hasn't been updated in over a year.

5. Aside from that it seems like this app has a long way to go to just match desktop functions like creating folders, uploading, or moving files.

6. The connection to the usb connected storage is flakey at best even when accessing over my LAN, and the lack of true media streaming in today's world is pathetic.

7. Very poor app and service.Seagate stopped supporting their app (really old) and this one allows me to access my drive from anywhere and backup my media.

8. Seagate had let me stream my music while ReadyCLOUD does not.*Updates review* I have been using this app for several years.

9. It should also be much easier to upload files, with a circular + icon in the bottom right corner (also like Dropbox).

10. I was really hoping this would be an easy solution for cloud storage.This is really good for sync, dump and forget.

11. I know that sounds harsh but sadly I don't think there's anyone there to read it .Netgear is a company who doesn't learn from their reviews.

1. Fix ReadyCLOUD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ReadyCLOUD: Restarting the app will resolve most errors.
2. Update the ReadyCLOUD App. Here is how:
   1. On Android goto PlayStore » Search for "ReadyCLOUD" » Open ReadyCLOUD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ReadyCLOUD » click "UPDATE".
3. Clear ReadyCLOUD app cache: Clearing cached data will force your app to retrieve the latest data directly from ReadyCLOUD servers.
   1. On Android, goto Settings » Apps » Select "ReadyCLOUD" » click Storage » click "Clear Cache".
4. Check ReadyCLOUD app permissions. If any of these permissions required to use your device's features are disenabled, ReadyCLOUD might not work.
5. Uninstall and reinstall ReadyCLOUD. If nothing else has worked, completely uninstall ReadyCLOUD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ReadyCLOUD not working

2. Fix ReadyCLOUD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ReadyCLOUD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ReadyCLOUD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ReadyCLOUD may not be able to connect to the Internet when running in the background.