Published by Planning Center on Aug 1, 2024

Report an issue with Planning Center Check-Ins.
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Why should I report an Issue with Planning Center Check-Ins?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Planning Center to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Planning Center Check-Ins

1. Planning Center Check-Ins is an online attendance system that helps you manage your kids, organize your volunteers, and simplify your check-in process.

2. Planning Center Check-Ins allows you to quickly and safely check in your child and reduces your stress level.

3. Check-Ins allows you to delegate and manage your volunteers so they can focus on performing the tasks they need to complete for the church.

4. You must already have an account with Planning Center Check-Ins, and at least Viewer permissions to use this app.

5. With Check-Ins live updating, you can stay up to date with your volunteers and staff's locations.

6. Let's face it, kids can be a handful, and with a difficult and tedious check-in process it can make matters worse.

7. Your volunteers are important, so why not make things easier for them.

8. How many people are where?

9. Check-Ins is also integrated with all of the Planning Center applications so you can easily sync your people.

Planning Center Check-Ins Customer Insights

1. Check-ins does not see the printer and it no longer allows us to force the connection with the printer.Has made check-ins so much more effecient, it has its days where it may be a little slow, otherwise it's been great!!Consistently doesn't work, continuously has issues connecting to printers and is a pain and a half to get the app working again with themNeeds support for multiple events.

2. Extremely frustrating!I love the potential of this program but as it currently stands we are having all kinds of issues using this prgram with a Brother QL-810W printer for labels.

3. If I am manning one door where people can enter for different events, I need to be able to toggle back and forth between the events in the app.I love this app.

4. It also does not have a make an account option.This has got to be the most unintuitive, unnecessarily complicated app on the planet.

5. I've deleted and reinstalled the program many times and I keep getting the same error message of "too many redirects".

6. DO SOME USER TESTING BEFORE YOU ROLL THIS OUTI can check in at church on the ipad but I can never check in from my phone.

7. Instead You have to search for someone who doesn't exist to add them but then it still doesn't seem to work... Ugh.

8. I had some problems, but I figured it out on my part.Once I logged in I only get an err too many redirects message.

9. It should not be this complicated to check in a new person and group them as a household.

10. haven't had a chance to even use it at all.Doesn't let me login.

11. There is no set up an account option.

Steps to Troubleshoot & Fix Planning Center Check-Ins Issues

1. Fix Planning Center Check-Ins Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Planning Center Check-Ins: Restarting the app will resolve most errors.
  2. Update the Planning Center Check-Ins App. Here is how:
    1. On Android goto PlayStore » Search for "Planning Center Check-Ins" » Open Planning Center Check-Ins » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planning Center Check-Ins » click "UPDATE".
  3. Clear Planning Center Check-Ins app cache: Clearing cached data will force your app to retrieve the latest data directly from Planning Center Check-Ins servers.
    1. On Android, goto Settings » Apps » Select "Planning Center Check-Ins" » click Storage » click "Clear Cache".
  4. Check Planning Center Check-Ins app permissions. If any of these permissions required to use your device's features are disenabled, Planning Center Check-Ins might not work.
  5. Uninstall and reinstall Planning Center Check-Ins. If nothing else has worked, completely uninstall Planning Center Check-Ins then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Planning Center Check-Ins not working


2. Fix Planning Center Check-Ins Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Planning Center Check-Ins be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Planning Center Check-Ins not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Planning Center Check-Ins may not be able to connect to the Internet when running in the background.

Reported Issues