Contact Microsoft Surface Customer Service

Why should I report an Issue with Microsoft Surface?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please refer to Microsoft’s End User License Agreement (EULA) for Terms of Service for Surface app.

2. The Surface app is the companion to Surface Earbuds and Surface Headphones.

3. Update your earbuds and headphones, and customize settings to get the most out of them.

4. By installing the app, you agree to these terms and conditions.

1. I pause the audio on one device, then start playing on the other and the headphones catch up in about 2 secondsIt does provide an overview of the headphones’ settings and allows you to adjust some of them... Main issue: One is unable to change the headphones’ language (the app recommends using a PC with USB-cable, but there the similar app just outright lies and pretends not to find an Internet connection; but even if you select to change the language via Bluetooth, nothing happens).I love the headphones and like the app especially the eq, I wish there was a way to keep some voice promps on and some others off instead of just one toggle button for all of them.

2. They pair and work fine but no matter what I do the app does not see them.App offers lots of nice info about the headset, good EQ options, and detailed real time settings of your headset such as volume level, battery, and noise cancelling level.

3. For example I really like how when you turn the headphones on it tells you how many hours of battery life is left, but I don't want it to tell me all the noise cancelling info cause I can just use the tones to determine that and the voice can get in the way of the ambient sound.

4. - Noise-cancellation needs a clear "Off" option in menu - "Low" setting on noise-cancellation results in a noisy sound floorI use this for the surface headphones 2, and it works ok.

5. After the latest update my Surface headphones now skip at regular intervals while listening to music from any application on my Pixel 6.

6. Only gripe I have with that app is that on the Android 11 beta the app will not respond to the touch screen while the headset is connected and playing music, the only way to get touch back is by disconnecting the headset and rebooting the phone.

7. The place it falls short is when assigning devices to play on because the headphones don't sometimes stick to the devices I try to connect to but will sometimes stubbornly switch against my will.

8. Then you update the app and now I can't connect the app to either pair of my Surface Headphones 2.

9. It does not happen with my other headphones and resetting, rebooting, reinstalling doesn't help.

10. I can either have voice on or off, which I turn off because I don't need it to read out my PC name each time I connect or tell me the noise cancellation level.

11. - Would love to see entire list of devices that have paired with my headphones and be able to swap between them.

1. Fix Microsoft Surface Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Microsoft Surface: Restarting the app will resolve most errors.
2. Update the Microsoft Surface App. Here is how:
   1. On Android goto PlayStore » Search for "Microsoft Surface" » Open Microsoft Surface » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Surface » click "UPDATE".
3. Clear Microsoft Surface app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Surface servers.
   1. On Android, goto Settings » Apps » Select "Microsoft Surface" » click Storage » click "Clear Cache".
4. Check Microsoft Surface app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Surface might not work.
5. Uninstall and reinstall Microsoft Surface. If nothing else has worked, completely uninstall Microsoft Surface then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Surface not working

2. Fix Microsoft Surface Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Microsoft Surface be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Microsoft Surface not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Microsoft Surface may not be able to connect to the Internet when running in the background.