Contact Universal Control Customer Service

Why should I report an Issue with Universal Control?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PreSonus Audio Electronics, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Control of supported mixers requires that the mobile device running be connected to the same wireless network as a StudioLive Series III mixer.

2. For owners of Studio 1810, 1810c, 1824, and 1824c audio interfaces, Universal Control offers powerful zero-latency hardware-based monitor control; everything you need to create high-quality monitor mixes and more.

3. Designed to provide immediate access to everything you need when controlling your mix, while being instantly familiar, Universal Control will revolutionize the way you mix—by giving you the freedom to control your favorite PreSonus device from anywhere your wireless network can reach.

4. Most importantly, Universal Control can directly control your StudioLive mixer using a WiFi network without the need to connect a computer.

5. Quantum ES- and HD-series USB audio interface users can create complete monitor mixes, control loopback streams, and even control speaker switching all from Universal Control.

6. Universal Control (formerly UC Surface) provides touch-control of your complete mix, plus: dynamics, EQ control, effects, monitor mixes, DCA groups, and even AVB networking and routing.

7. For Quantum-series Thunderbolt interface owners, Universal Control offers you remote preamp control (on supported models) and a real-time analyzer.

8. We put all our experience and expertise into designing the most intuitive and powerful remote-mixing software in the industry, and PreSonus Universal Control is the result.

9. Read on to discover what Universal Control can do for your PreSonus hardware!

10. You also get control of deeper features like Scenes, Projects, and granular permission control—including max output level limit!

11. Requires a computer connected via USB or Thunderbolt and a WiFi network.

1. Please inform the user when there are updates on app stor apps and sound board apps.Amazing product, bad app experience, everything is too small.. Too many knobs in one screen..barely usable with a 10" display... I'd like something like behringer app, few things on the screen, "Fine" function and suitable for any screen size, Presonus, please!!! With a good android app It will be the perfect wireless mixing console!I'm purchasing the 24R, but I am going to have to scramble for a control device.

2. I am sure the new version will be awesome, but having to upgrade UC Surface and the mixer firmware.at the same time is bad form.The last update have some troubles with the touch function on Android phones.

3. I might be able to see the entire board that is compressed into one small screen if I had a microscope, but the screen is also so dark it might help if you had an option to invert the display colors.

4. Please give an option to expand or scroll the pages, or create a version that will work for an Android smartphone (which I believe Behringer has) that we could use in emergencies.

5. I got a screen popup that told me to upgrade the firmware on my mixer.

6. That's what I would give this app if they would just get the app to connect to either of my presonus boards using my touch screen Gen 1 Samsung Chromebook Plus.

7. Now every time I change scenes on the mixer, and random times, the app tells me to update the mixer firmware.

8. Totally unusable on Android LG v20 screen.

9. There are no pages and it looks nothing like the photos on the store page.I had my kindle on auto update, so I got the new version.

10. When you select a function, like any EQ parameter, it stays selected even if you don't have the finger in the screen.

11. PLEASE...PLEASE get connectivity working for the Android app on Chromebooks.Love it when it works but it constantly crashes.

1. Fix Universal Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Universal Control: Restarting the app will resolve most errors.
2. Update the Universal Control App. Here is how:
   1. On Android goto PlayStore » Search for "Universal Control" » Open Universal Control » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Universal Control » click "UPDATE".
3. Clear Universal Control app cache: Clearing cached data will force your app to retrieve the latest data directly from Universal Control servers.
   1. On Android, goto Settings » Apps » Select "Universal Control" » click Storage » click "Clear Cache".
4. Check Universal Control app permissions. If any of these permissions required to use your device's features are disenabled, Universal Control might not work.
5. Uninstall and reinstall Universal Control. If nothing else has worked, completely uninstall Universal Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Universal Control not working

2. Fix Universal Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Universal Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Universal Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Universal Control may not be able to connect to the Internet when running in the background.