Contact EtherSurface Customer Service

Why should I report an Issue with EtherSurface?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Paul Batchelor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would love to use more apps like this in the future.Outside of the little residual echoic-type "clicking sound" (for lack of a better, more appropriate/applicable term) which *accompanies most (each?) new tones that are played, this serves EXACTLY the purpose(s) for which I took the plunge here, in the FIRST place...!! (NOTE : That * up there, references that subtle "clicking" I encounter, BU-UU-UTT..... In the event that this's an anomaly on MY end 《i.e. Related to my phone's processor, or speaker...》, thus absolving the developer/app of any part-to-play in my annoyance 《lolz...》, I actually enjoy manipulating the UI and the resulting vocal-like synth output, enough to assign an extra, 5th, star to my rating...!!!Okay....Wow!!! I'll make this short and sweet.

2. I Love Synths, I Love Reverb, and I've played with a lot of toys in my lifetime; analog, digital, digital analog, virtual analog, hard soft synths (hah!!), and so on and so forth, and I can tell you that Paul Batchelor has created a remarkably mesmerizing, beautiful sounding, and quite frankly addictive piece of software with this virtual instrument.

3. Not sure why the default scale seems to switch from hexatonic to pentatonic after the first octave, though—that's my only real complaint.Works pretty well, but audio crackles when playing 5 fingers in the louder upper area, or when multi tapping too many notes at a time.

4. A tip of the hat Good Sir!! CHEERS!! 🦉Wonderful sound, very expressive! I have two feature requests -- can you add the option to increase volume towards the bottom instead of towards the top (that tends to be the convention in DAWs and VSTs and such), and can you add the ability to import scala files for new scales? Even if it's just by manually dropping them into a folder.

5. This would allow complete pitch freedom without being locked to the steps of any tonal reference scale.Really neat and simple to use "instrument" for Android devices that makes it easy to produce interesting chord sequences—this could be useful inspiration when composing.

6. There is however a bug: is you set the octave to +2, go with 14 Size, and hit the highest note with Sound = Distorted Dreams, then all sound producing ability is lost and the app has to be restarted (just to confirm: this happens on two different tablets models, and one smart phone).

7. I do agree with one reviewer, more available divisions would be great; I'm thinking 25 to allow a full 2 octaves on a chromatic scale.

8. However this can be done with other aps, though at the cost of ramI have played alot and I mean alot of games and most if not all of the instrument apps through the play store.

9. Default timbre is very relaxing as well, and the scales used allow a total beginner to easily experiment with chords and see what works.

10. Some sort of indication of what scale, key, octave and sounds you're using would be very much appreciated.

11. It is unique and interesting, relaxing and and the scales and key variations keep me wanting to hear more.

1. Fix EtherSurface Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EtherSurface: Restarting the app will resolve most errors.
2. Update the EtherSurface App. Here is how:
   1. On Android goto PlayStore » Search for "EtherSurface" » Open EtherSurface » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EtherSurface » click "UPDATE".
3. Clear EtherSurface app cache: Clearing cached data will force your app to retrieve the latest data directly from EtherSurface servers.
   1. On Android, goto Settings » Apps » Select "EtherSurface" » click Storage » click "Clear Cache".
4. Check EtherSurface app permissions. If any of these permissions required to use your device's features are disenabled, EtherSurface might not work.
5. Uninstall and reinstall EtherSurface. If nothing else has worked, completely uninstall EtherSurface then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EtherSurface not working

2. Fix EtherSurface Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EtherSurface be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EtherSurface not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EtherSurface may not be able to connect to the Internet when running in the background.