Contact MGM Rewards Customer Service

Why should I report an Issue with MGM Rewards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MGM Resorts International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Explore, book and manage dining, shows, concerts, immersive experiences, hotel reservations and more, at exciting MGM Resorts destinations across the Las Vegas Strip and nationwide. • Book your dream escape – Search and book the lowest hotel rates at all MGM Resorts destinations. • Start your stay the easy way – MGM Rewards members can check in 24 hours before arrival, and when it’s time to leave, simply skip the front desk and check out in just a few clicks. • Use a Digital Key – Get instant access to your room right from your smartphone. • Upgrade your stay – Treat yourself with an easy room upgrade. • Check your MGM Rewards progress – View all your MGM Rewards account details with ease. • Plan your trip – Use the “Trips Tab” to plan your visit to any MGM Resorts destination. • Make dining reservations – Use our intuitive search filters to find the perfect restaurant. • Book electrifying entertainment – Buy tickets anytime to an unbeatable entertainment lineup, from “O” by Cirque du Soleil® to Brad Garrett’s Comedy Club to mind-blowing concerts, adrenaline-filled hockey, basketball and other exhilarating sports, immersive experiences such as Shark Reef Aquarium, PLAY Playground, and so much more! • Chat with us 24/7 – Have questions or need assistance during your stay?

2. Elevate your travel experience and streamline your journey from start to finish with the MGM Rewards App! *Must be 21 years or older to check-in to MGM hotels, to join the MGM Rewards loyalty program, and to gamble in Las Vegas, Nevada (and other jurisdictions).

3. To receive room-ready push notifications as part of the mobile check-in process, you must opt-in to receive push notifications on your mobile device.

4. Make the perfect vacation getaway with the MGM Rewards App—the official app of MGM Resorts!

5. If Location Services are enabled, we will prioritize assigning you an available room, and recommend dining options nearby.

6. Ask our Digital Concierge for help anytime.

7. Use of digital key subject to ID verification requirements.

8. Availability of mobile app features may vary by property.

9. Put a world of renowned luxury and entertainment in your pocket.

10. Subject to Mobile App Terms of Use, Digital Key Terms of Use, and Privacy Policy.

1. This app doesn't update tier points (refreshing the screen gives you a checkin at the front desk message), it sends notifications to mobile check in but you can't, to view anything (offers, correct tier points/card status, reservations, etc) you have to go to the website.

2. We were sooooo excited to use the digital key feature... It worked in the elevator to get us to our floor, but when we got to our room, no luck! Had to go aaallllll the way back down to the lobby to get a physical key.

3. Ability to choose the room I check into (let me pick something near the elevator without waiting on line to check in with a person).

4. We we're able to see when our room was ready and didn't have to wait in line to check in.

5. And it was great to see the digital room key option... Then I tried to use it.

6. When i use the Book Room feature I can't scroll past october.

7. There is a bug that needs fixing.Definitely lacking...Caesar Rewards App runs circles around this and theirs has room for improvements.

8. We loaded it to avoid the big line, only to find it would not open the door to our room.

9. Two phone calls (with long holds) and a trip to the counter through the line anyway, and they issued us plastic keys.

10. It's a nuisance mostly because each one has a separate reservation number rather than just change the details within that reservation number and it can be confusingIt worked.

11. Dont require an internet connection for a room key.

1. Fix MGM Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MGM Rewards: Restarting the app will resolve most errors.
2. Update the MGM Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "MGM Rewards" » Open MGM Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MGM Rewards » click "UPDATE".
3. Clear MGM Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from MGM Rewards servers.
   1. On Android, goto Settings » Apps » Select "MGM Rewards" » click Storage » click "Clear Cache".
4. Check MGM Rewards app permissions. If any of these permissions required to use your device's features are disenabled, MGM Rewards might not work.
5. Uninstall and reinstall MGM Rewards. If nothing else has worked, completely uninstall MGM Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MGM Rewards not working

2. Fix MGM Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MGM Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MGM Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MGM Rewards may not be able to connect to the Internet when running in the background.