Published by IHG Mobile on Nov 6, 2024

Report an issue with IHG Hotels & Rewards.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with IHG Hotels & Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IHG Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IHG Hotels & Rewards

1. Access exclusive member rates and offers, earn points to use for free nights, and rack up Milestone Rewards like Food & Beverage Rewards and Confirmable Suite Upgrades.

2. Don’t forget to add your IHG One Rewards card to your Google Wallet for easy access to your membership status and points. Not a member yet?

3. With the IHG One Rewards app, you can access all your trip details, get trip reminders, modify or cancel your reservations, and view expenses from your current stay.

4. From family-friendly stays at Holiday Inn hotels, to business-ready accommodations at Crowne Plaza hotels and luxury getaways at Iberostar Beachfront Resorts, we have a brand designed for however you like to stay.

5. Earn rewards when you book with any of our hotel brands from our IHG One Rewards app.

6. With our free and secure app, you can easily keep track of your points and benefits, pay now or later with Points & Cash, and discover more ways to earn and redeem.

7. Quickly book and re-book a hotel in seconds, then add hotels to your Wishlists for future visits.

8. With Wi-Fi Auto Connect, you can automatically connect to free Wi-Fi upon arrival at our hotels.

9. Whenever you’re ready to find your next destination, you can easily filter hotels by rates, distance and amenities. There’s more!

10. IHG Hotels & Resorts: 6,000+ destinations. 19 hotel brands. 1 app.

11. Speaking of arrival, our app allows you to digitally check in (or out) at your hotel, saving you some time in your travels.

IHG Hotels & Rewards Customer Insights

1. I cannot skip the front counter and check in from the app, I cannot use my phone as a hotel key, I cannot order a ride share direct to the hotel's location from the app.

2. This app used to make it easy, now it's a PITA to try and book on the fly.I'm Hyatt Globalist and Hilton Platinum, so I had a certain level of expectation when it came to a hotel loyalty mobile app.

3. I noticed several other users have sighted the same issue.Using to book hotel is great.

4. I still have not been able to resolve my issues.I've used this to book several hotels lately, but I cannot recommend it because they have billing issues.

5. It won't show many of my past bookings or allow me to request a refund when the hotel manager told me I'd get a refund and didn't.

6. Their billing system is outdated and doesn't work well, leading to all sorts of hassles for me as a customer.The app is easy to use for booking a stay, but navigation is a bit difficult sometimes.

7. This brings you to a menu on the app that cannot be accessed through the UI.Latest version pushes marting notifications on a regular basis but does not provide a switch to turn it off.

8. Definitely needs ALOT if work.Can you please fix the map view when searching for a hotel.

9. The hotel info screen doesn't scroll.

10. The hotel's banner blocks the full view of the map.

11. I reach out to support and all they want to do is reset my password, but it is clearly not an issue with my account rather than the app itself.

Steps to Troubleshoot & Fix IHG Hotels & Rewards Issues

1. Fix IHG Hotels & Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IHG Hotels & Rewards: Restarting the app will resolve most errors.
  2. Update the IHG Hotels & Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "IHG Hotels & Rewards" » Open IHG Hotels & Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IHG Hotels & Rewards » click "UPDATE".
  3. Clear IHG Hotels & Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from IHG Hotels & Rewards servers.
    1. On Android, goto Settings » Apps » Select "IHG Hotels & Rewards" » click Storage » click "Clear Cache".
  4. Check IHG Hotels & Rewards app permissions. If any of these permissions required to use your device's features are disenabled, IHG Hotels & Rewards might not work.
  5. Uninstall and reinstall IHG Hotels & Rewards. If nothing else has worked, completely uninstall IHG Hotels & Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IHG Hotels & Rewards not working


2. Fix IHG Hotels & Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IHG Hotels & Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IHG Hotels & Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IHG Hotels & Rewards may not be able to connect to the Internet when running in the background.

Reported Issues