Contact Masergy Communicator Connect Customer Service

Why should I report an Issue with Masergy Communicator Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Masergy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A mobile application with built-in features for accessing corporate directories, video calling, meetings, and messaging with colleagues should be as seamless and easy to use as a desktop communicator. • Contextual Communication – With contextual intelligence from Communicator HUB, you can view relevant content from apps like Google G Suite, Microsoft Office 365, CRM applications, and social media applications, bringing context to your conversations while providing easy access to important documents and information from your smartphone. • Host and participate in meetings – With Communicator HUB and Connect, you can easily launch and join MyRoom meetings to collaborate with colleagues and external contacts.

2. MyRoom supports HD audio and video (1080p at 20fps), desktop and application sharing plus multi-party chat. • Business Calling – Connect allows you to place and receive business calls over the cellular network or VOIP using your business phone number.

3. Although many organizations have applications that allow use of employee smartphones and tablets for work, many enterprises are still struggling to provide rich mobile features that stop users from downloading non-IT approved communications tools and applications.

4. This app - Masergy Connect - presents a contextual communications experience across all mobile device platforms with a messaging centric user interface.

5. One click or touch gets you securely into meeting without dial-in numbers or access codes.

6. Up to 15 participants can join.

7. Masergy Connect requires the Mobile User Application license that is included in the Communicator bundle.

1. Immediate crash when openingCall quality is good but bulk upload feature is neededGetting logout for every minute.Calls won't stop coming through to my personal phone!I cannot sign in unless I sign in with personal Google account.

2. I wish the app had a built in do not desturb with a schedule so that I wouldn't worry about missing emergency calls at night from family.Constantly logging out, have to uninstall and reinstall.

3. Errors all the damn time, terrible interface, and the customer service reps try to make it the fault of the user even when it definitely isn't.

4. Help desk doesn't help much to elevate problems.A great collaborative tool which keeps me connected to my coworkers and customers.

5. Do not use them.I now get work calls (and calls that have the wrong number) at all hours of the night on my cell.

6. Very easy to use.Broken on android for months intermittently will launch and actually function.(though rarely)App broke with android 10 update.

7. Terrible phone app.

8. It's so bad that my non profit is spending the money to switch to another platform.

9. Terrible.

10. Genuinely so terrible.

11. Had to create a broad do not desturb on my OS.

1. Fix Masergy Communicator Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Masergy Communicator Connect: Restarting the app will resolve most errors.
2. Update the Masergy Communicator Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Masergy Communicator Connect" » Open Masergy Communicator Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Masergy Communicator Connect » click "UPDATE".
3. Clear Masergy Communicator Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Masergy Communicator Connect servers.
   1. On Android, goto Settings » Apps » Select "Masergy Communicator Connect" » click Storage » click "Clear Cache".
4. Check Masergy Communicator Connect app permissions. If any of these permissions required to use your device's features are disenabled, Masergy Communicator Connect might not work.
5. Uninstall and reinstall Masergy Communicator Connect. If nothing else has worked, completely uninstall Masergy Communicator Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Masergy Communicator Connect not working

2. Fix Masergy Communicator Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Masergy Communicator Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Masergy Communicator Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Masergy Communicator Connect may not be able to connect to the Internet when running in the background.