Published by Purplle.com on Sep 23, 2024

Report an issue with Purplle Online Beauty Shopping.
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Why should I report an Issue with Purplle Online Beauty Shopping?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Purplle.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Purplle Online Beauty Shopping

1. Shop from our top brands like The Mom’s Co. - Purplle Beauty Edit: Explore a whole new shopping experience with Shopping Guides, Beauty & Makeup Tips, Beauty & Makeup Hacks and the best Beauty advice. - Elite: Join Purplle’s Elite Club for 12 months of free shipping, extra discounts, free gifts, beauty adviser, assured cashback and more! - Discover & Get personalized product recommendations with Purplle’s Beauty Assistant. - Shop by Thousands of makeup looks for your makeup inspiration.

2. The Purplle app is a very pocket-friendly app with Beauty & Cosmetic products having various top brands such as Mamaearth, Good Vibes, Lakme, Maybelline, L’Oreal, Sugar & many more. - Don’t worry if you change your mind after shopping. It happens.

3. Shop the best hair care products from the purplle shopping app from the top brands such as Mamearth, Wow, Tresemme, Garnier.

4. Buy the best makeup and Cosmetic products from the Purplle shopping app online from the best brands such as Lakme, Maybelline, NY Bae, Sugar.

5. Shop the best skin care products from purplle shopping app.

6. Shop for natural skincare products on the Purplle skincare app from the top brands like Mamaearth, Good Vibes.

7. Shop the best makeup products from the purplle shopping app.

8. Purplle is one of the highest top-rated online beauty, cosmetic & makeup shopping apps in India.

9. Shop for wide range of hair care products & tools on the Purplle Hair Care store!

10. Explore our range of personal care products, nail care products and intimate hygiene products from the top brands like Nivea, Good Vibes.

11. With Sara Ali Khan as our brand ambassador, Purplle. com is India’s leading online beauty destination.

Purplle Online Beauty Shopping Customer Insights

1. I placed an extra item with my first order by mistake... There was no option for cancellation for one... So I've to cancel my whole cart... Nd there was an offer if I order over 648 I'll get a free gift...Oky... But on the next time when I tried to order the same things... They showed I've to order products over 800 for that free gift... Though it was my first order as I cancelled the previous one...The app design is not user friendly when compared to other shopping applications like Amazon and Nyka.

2. But for the last few days I just couldn’t order anything atall! They're not sending payment details to my online paying app and whenever I cancel a transaction due to *their* fault, every single products from my cart go missing! What a terrible experience! You'll be loosing all your clients in this way! This is a messege to everyone - DO NOT INSTALL PURPLLE, EVER! THEY'LL TEST YOUR PATIENCE!I have ordered a shampoo and conditioner.

3. Worst experience ever, I have never seen inappropriate delivery system and never expected that to happen, partial of order was delivered after the estimated date on your app, other half has yet not been delivered.

4. Thanks team purplleIt doesn't allow you to cancel order even if it's not 24hours my order was still in verified status and as per it's ownnn guidelines it says 'you can cancel an order until it's shipped, also in verified and verification pending status cancellation is allowed' BUT IT DOESN'T.

5. I don't think so my rest of the order is going to be delivered any time soon and it was pre-paid.

6. Now it's showing the order is delivered and the time showing is 10:10 which is absurd.

7. I will never ever going to use it anymore.My first and last order from you guys.

8. Every time I try to check out my order, the app crashes and stops working for a few seconds.

9. When we open the application the search bar will only available once we pick the any choice of order then the search bar will appear.

10. If you can't deliver the order then what's the point of this shopping site or app?Very whimsical app.

11. Few mins back I received a call saying my order has returned.

Steps to Troubleshoot & Fix Purplle Online Beauty Shopping Issues

1. Fix Purplle Online Beauty Shopping Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Purplle Online Beauty Shopping: Restarting the app will resolve most errors.
  2. Update the Purplle Online Beauty Shopping App. Here is how:
    1. On Android goto PlayStore » Search for "Purplle Online Beauty Shopping" » Open Purplle Online Beauty Shopping » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Purplle Online Beauty Shopping » click "UPDATE".
  3. Clear Purplle Online Beauty Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from Purplle Online Beauty Shopping servers.
    1. On Android, goto Settings » Apps » Select "Purplle Online Beauty Shopping" » click Storage » click "Clear Cache".
  4. Check Purplle Online Beauty Shopping app permissions. If any of these permissions required to use your device's features are disenabled, Purplle Online Beauty Shopping might not work.
  5. Uninstall and reinstall Purplle Online Beauty Shopping. If nothing else has worked, completely uninstall Purplle Online Beauty Shopping then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Purplle Online Beauty Shopping not working


2. Fix Purplle Online Beauty Shopping Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Purplle Online Beauty Shopping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Purplle Online Beauty Shopping not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Purplle Online Beauty Shopping may not be able to connect to the Internet when running in the background.

Reported Issues