Published by Loyverse on Aug 7, 2024

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Why should I report an Issue with Loyverse KDS - Kitchen Display?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Loyverse to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Loyverse KDS - Kitchen Display

1. Loyverse KDS displays all necessary order information, including items, modifiers, and notes. - Minimize errors and reduce ticket times by automating order transmission to the kitchen. - Quickly view all active tickets with colors indicating wait time, ensuring timely preparation of each order. - Never miss a new order with sound notifications. - Easily view completed orders and reopen them if necessary. - Save paper and go green with less printed materials. - Mark individual items or entire orders as complete.

2. Improve the efficiency and accuracy of your cafe or restaurant's kitchen with Loyverse KDS (Kitchen Display System).

3. This app connects directly to Loyverse POS, allowing cooking staff to receive orders automatically and promptly.

4. Loyverse KDS has a sleek design and straightforward user interface that requires zero training.

5. Installation is seamless - simply download and set up the app with the same account you use for Loyverse POS.

Loyverse KDS Customer Insights

1. I want to mark an item on a ticket done, reading your forums it seems the iOS version of the app has supported this for years, plus your marketing images show this essential feature, so when is it coming to Android? I note others here have asked for it as well.

2. Always display connection error.Can't mark single items off list.Love this app, now i can use on my mobile phone, thanks loyverse developer.Excellent point of sale system ThanksIt just tells me connection error.

3. Has been 'coming soon' for years when the ios version has had it.Constantly loses connection despite trying all the tips on the forumNot working on mine.

4. Thanks!Good, but when will the android version get the item tick off like the ios version.

5. Used on 2 different gadgets so I think it might be a software issue, pls do fix and I shall update review accordingly.

6. Doesn't work for me1st item added, but it won't save.

7. It's a deal-breaker for me.Hi, all of your other apps work great.

8. This one crashes after signing in.

Steps to Troubleshoot & Fix Loyverse KDS Issues

1. Fix Loyverse KDS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Loyverse KDS: Restarting the app will resolve most errors.
  2. Update the Loyverse KDS App. Here is how:
    1. On Android goto PlayStore » Search for "Loyverse KDS" » Open Loyverse KDS - Kitchen Display » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Loyverse KDS » click "UPDATE".
  3. Clear Loyverse KDS - Kitchen Display app cache: Clearing cached data will force your app to retrieve the latest data directly from Loyverse KDS servers.
    1. On Android, goto Settings » Apps » Select "Loyverse KDS - Kitchen Display" » click Storage » click "Clear Cache".
  4. Check Loyverse KDS app permissions. If any of these permissions required to use your device's features are disenabled, Loyverse KDS might not work.
  5. Uninstall and reinstall Loyverse KDS. If nothing else has worked, completely uninstall Loyverse KDS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Loyverse KDS not working


2. Fix Loyverse KDS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Loyverse KDS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Loyverse KDS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Loyverse KDS may not be able to connect to the Internet when running in the background.

Reported Issues

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