Contact Sprint Family Locator Customer Service

Why should I report an Issue with Sprint Family Locator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Safely to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would definitely hate to depend on it to locate a missing family member or lost phone!!When trying to set up an account you choose "get started" and it gives you a place to enter your phone number and a password.

2. we've tried other apps that claim to do the same thing but nothing comes close to the service of sprint family locator.

3. Unfortunately my phone was interrupted and this particular time, (yes a few times over the years i missed a payment and the service was interrupted) i lost the ability to locate.

4. I have tried SFL and Sprint and nobody has been able to get it working... Sad , absolutely, but i had a good 8 years.It's great, when it works.

5. The 3 minute delay also hinders giving directions to lost family members while they are driving.It's a very handy App and all...BUT the location posted is often inaccurate.

6. Obviously if you are trying to set up an account you don't have a password yet so I clicked "forgot password" it says it will send you a txt to reset password.

7. I have tried for several days from several different phones and it never sends a txt to reset the password.

8. The other apps we've tried drain the cellphone battery very quickly and are constantly sending notifications to everyone member of the "family".

9. Sprint family locator is accurate even when gps location is disabled on the cellphones.

10. I like that the tracking is invisible on the phone since it is provided behind the scenes with Sprint.

11. when you hit forgot password it says it will send you a text which it never does.

1. Fix Sprint Family Locator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sprint Family Locator: Restarting the app will resolve most errors.
2. Update the Sprint Family Locator App. Here is how:
   1. On Android goto PlayStore » Search for "Sprint Family Locator" » Open Sprint Family Locator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sprint Family Locator » click "UPDATE".
3. Clear Sprint Family Locator app cache: Clearing cached data will force your app to retrieve the latest data directly from Sprint Family Locator servers.
   1. On Android, goto Settings » Apps » Select "Sprint Family Locator" » click Storage » click "Clear Cache".
4. Check Sprint Family Locator app permissions. If any of these permissions required to use your device's features are disenabled, Sprint Family Locator might not work.
5. Uninstall and reinstall Sprint Family Locator. If nothing else has worked, completely uninstall Sprint Family Locator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sprint Family Locator not working

2. Fix Sprint Family Locator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sprint Family Locator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sprint Family Locator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sprint Family Locator may not be able to connect to the Internet when running in the background.