Contact Family Locator Customer Service

Why should I report an Issue with Family Locator - Kids tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SoftSquare InfoSoft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Amazing family safety app.I felt relief of my child being protected, thanks to this wonderful app.App provide safty of my kids.

2. Full of adverts..Highly effective view and perfectly worked in my tablet, useful app for family protection.It's simple to use and I can track my mum easilyJust tried to sign up, each method says it's temporarily down.

3. Please fix this app pleaseVery poor, not updating my child location even GPS and data is working fine.

4. It's showing my location perfectly now, but still no update on my wife location and she's currently out of town at the moment but its showing she's around.

5. Great gps tracking system and provide right information.Useless. Doesnt update properly.

6. In five hours only two time location updated.

7. It had my partners location over 150 miles wrong.

8. I would rate 5 stars but the app is still messing up and I already updated it.

9. Specifically for my kids safety.

10. Really great work.

11. Don't useHighly recommended.

1. Fix Family Locator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Locator: Restarting the app will resolve most errors.
2. Update the Family Locator App. Here is how:
   1. On Android goto PlayStore » Search for "Family Locator" » Open Family Locator - Kids tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Locator » click "UPDATE".
3. Clear Family Locator - Kids tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Locator servers.
   1. On Android, goto Settings » Apps » Select "Family Locator - Kids tracker" » click Storage » click "Clear Cache".
4. Check Family Locator app permissions. If any of these permissions required to use your device's features are disenabled, Family Locator might not work.
5. Uninstall and reinstall Family Locator. If nothing else has worked, completely uninstall Family Locator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Locator not working

2. Fix Family Locator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Locator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Locator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Locator may not be able to connect to the Internet when running in the background.