Published by Excentus Corp. on May 22, 2024

Report an issue with Sprint Rewards.
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Why should I report an Issue with Sprint Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Excentus Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sprint Rewards

1. Sprint Rewards is a free loyalty program that enables you to earn discounts on fuel and save on snacks, beverages, and more inside Sprint stores. - Make sure to link your Sprint Rewards card in the app! - Just getting gas?

2. Use your linked card at the pump to apply your reward balance and pay less for fuel.

3. Use Sprint Rewards at any Sprint location!

4. For a full list of locations, visit our website sprintfs. com or view locations in the app! - View all the ways to save and never pay full price for fuel again!

Sprint Rewards Customer Insights

1. It's good when it just works, the app isn't very polished but there are some decent discounts and rewards; However I worked at a Sprint for a while and from my experience the training involves being forced to sign up for a card, being briefly shown the app and given a quick spiel to tell customers but the employees and management were pretty much on the same page as customers and we had to just tell everybody to call the number on the card if they needed help doing anything but signing up.It appears that you have to link the card to a checking account and no other option...not going to happen.Also rewards expire after 1 month.

2. I like the idea of this card but a person should be able to save rewards without linking it to any account that somebody can hack intoIt won't even download.

3. I've read the rules and description on how it works and every time I go in store they tell me different.

4. It never worksChanging gas stations reward does not load my points I don't get my $0.05 like it claim it does... It's a rip off and a lier.

5. They need to fix it bad.I have Sprintrewards since they started And never been able to get in to my Account At least 8 months.

6. I've stopped it and restarted it several times but does nothing.App keeps crashing.

7. Keeps saying pending when I'm on data and on wifi.

8. I went out of the app & right back into it & it loaded 100% right away.App is garbage, has so many issues wrong with it.

9. But the super saver program is great.

10. No sense in wasting money I give upcannot log into app.

11. Don't have time for this...Mine was only loading at 46%.

Steps to Troubleshoot & Fix Sprint Rewards Issues

1. Fix Sprint Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sprint Rewards: Restarting the app will resolve most errors.
  2. Update the Sprint Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "Sprint Rewards" » Open Sprint Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sprint Rewards » click "UPDATE".
  3. Clear Sprint Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Sprint Rewards servers.
    1. On Android, goto Settings » Apps » Select "Sprint Rewards" » click Storage » click "Clear Cache".
  4. Check Sprint Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Sprint Rewards might not work.
  5. Uninstall and reinstall Sprint Rewards. If nothing else has worked, completely uninstall Sprint Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sprint Rewards not working


2. Fix Sprint Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sprint Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sprint Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sprint Rewards may not be able to connect to the Internet when running in the background.

Reported Issues