Contact Skydrones HD PRO Customer Service

Why should I report an Issue with Skydrones HD PRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of steven liu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All features work as expected.After paying the significant amount of money for this drone I was going to go download the app as instructed by the manual I use the QR code everytime I try to open the app good exit me out not even trying to start upHorrible.

2. Why not put a QR Code for both Android apps in the instructions, or just use the Skydrones GPS Drone app since the HD app doesn't work.I see many 1 star reviews.

3. If you are having problems just throw the product out ,do not waste your time with the tech support.Didnt work with my pixle 2 or A5 but works great with my older phones an lg and samsung both work great.

4. .The drone isn't bad for the price I paid at ROSS, but to get an app that worked, I had to download the Skydrones GPS Drone app, rather than the Skydrones HD Pro app, which is the app the instructions sends you to in the Google App Store.

5. The physical controller doesn't work either.Will not connect with the drone to the controller.

6. It might work for you like it did for me!Unable to control the drone.

7. I could also control my drone or just watch the live video if I have it connected to my controller.

8. It might not work for some, but be sure to be read the instructions booklet first.

9. It flashes on the screen for a nano second, screen goes blank, no error, no App.. Restarted phone, still not working.

10. Regardless how much or how little people spend on this drone, this is bad customer service, and will lose you customers.

11. I'm about to stream the video but the in-app controls don't work.

1. Fix Skydrones HD PRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Skydrones HD PRO: Restarting the app will resolve most errors.
2. Update the Skydrones HD PRO App. Here is how:
   1. On Android goto PlayStore » Search for "Skydrones HD PRO" » Open Skydrones HD PRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skydrones HD PRO » click "UPDATE".
3. Clear Skydrones HD PRO app cache: Clearing cached data will force your app to retrieve the latest data directly from Skydrones HD PRO servers.
   1. On Android, goto Settings » Apps » Select "Skydrones HD PRO" » click Storage » click "Clear Cache".
4. Check Skydrones HD PRO app permissions. If any of these permissions required to use your device's features are disenabled, Skydrones HD PRO might not work.
5. Uninstall and reinstall Skydrones HD PRO. If nothing else has worked, completely uninstall Skydrones HD PRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Skydrones HD PRO not working

2. Fix Skydrones HD PRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Skydrones HD PRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Skydrones HD PRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Skydrones HD PRO may not be able to connect to the Internet when running in the background.