Contact CapCut Customer Service

capcut is not letting me download pro and I paid for pro.
What is going on.

I have purchased Capcut Pro but am unable to export files with these features. It keeps saying to purchase Pro, which I have already purchased.

I subscribed to pro on my iPad. Now I want to use CapCut on my MAC laptop. I’m being directed to upgrade to pro. How do I get my laptop to acknowledge my account?

We bought the capcut pro membership back on 2/22/24 and somehow, we don't see the pro options on our account. Please assist us.

Hello!
I have emailed you couple of times. I paid for subrscription as i wanted to make a capcut template and share it but unfortunately share template didnt appear. I spent lots of time trying to figure it out but as reading reviews I am not the only one who is having this problem. I am SUPER disappointed about it, and would like to get a refund.
Thanks

I would like to delete my account because CapCut always ask me to pay it for pro. I just want to learn how to use and free version. Please let me know how I can use it for free and how can I export

Your capcut company released new version of capcut v11.5.0 i don't want this version of capcut v11.5.0
I want capcut v11.4.0 i already have this version of capcut
Whenever I use Capcut for edit one information is coming to me 'DOWNLOAD CAPCUT V11.5.0' 👈 this message come to me always when I'm doing editing that message is very irritating to me Pls avoid the message to me i don't want capcut v11.5.0 PLEASE 🥺

I just bought an annual subscription on Android, I paid with the card. The reason why I would like to cancel it is that I would like to use Capcut on PC and make an order there. I would like you to cancel this. The email address of the account is

dvdcristinel@redacted
and a Tiktok account associated with the name Cristinel David 3154787600
Thank you

I got billed twice by capcut pro. I want to refund.

Bonjour, merci de supprimer votre prélèvement de 0.99€ sur mon compte.

When i install Quranic Font they doesnt work Properly. بِسْمِ ٱللَّهِ ٱلرَّحْمَـٰنِ ٱلرَّحِيمِ like this should come like this but they appear like this ا ت ج خ د ذذ م they arent connecting together when i type they are showing in screen as a single alphabet kindly look into it thanks.

I subscribed to capcut and the subscription was not recognized even though I paid the subscription fee. I'd like a cancellation and refund since I am not enjoying any of the benefits that come with the subscription I paid for.

How can i refund my money I accidentally paid the 2690 1year subscription

hi sir, I made a mistakes, I paid yearly fee, but I forgot to cancel monthly fee subscription, so charged two times, please yearly fee subscription and refund money to my credit card. thanks!! have a wonderful

Hello cap cut THIS NEW UPDATE WONT LET ME SIGN IN. Also i'm putting in a correct email address but IT SAYING SOMETHING WENT WRONG AND ITS INVALID

Please ill like to cancel my subscription

I want to cancel my pro capcut subscribe because my son accidentally subscribe this app

Please cancel my pro subscription in Cap Cut

All

please Please cancel my subscription in mycapcut app. I am not using it. My capcut

Subscription Cancellation Request

I tried out the .99$ subscription and was wondering if it was possible to cancel that subscription now? Thanks!

Please cancel my subscription. I am not using it.

Dear Capcut,

I made a mistake, the "Purchase Subscription" I expected the outcome of the transaction to be a failure, I wasn't expecting my account linked to my father's Gcash account, however, it was the opposite. 🤦‍♂️

He knew about it... Gave him the notification... I'm glad I'm not dead

Seriously I expected a "Failure to purchase" or "Transaction failure"
Something like that... 🤦‍♂️

I immediately and desperately cancelled the subscription on Google play service.
It took ₱449, a huge amount... Due to my idiotic choice...
I without a doubt hugely apologize for this inconvenience, for my stupidity 🤦‍♂️

I do not wish my father to be charged, for my blind actions. I hope you'll understand, and this certainly taught my stupid intelligence a huge lesson.
I could send a screenshot as a proof of the successful payment.
I am not expecting a refund, but it certainly would help both me and my father.
I am literally guilty for this 🤦‍♂️
My deep apologies to you, and to my Dad

I hope you'll take your time to read and think about it...

Hello, please can you cancel my subscription. I have tried the free trial and now I want to cancel my subscription.

Kind regards, Simeon Pantev

Please cancel my subrcription.

Please cancel my subscription for CapCut. I needed the software for a project but now that that is finished I no longer need to use CapCut pro. Thank you

My little sister spent my money on cap cut just to use the other filters, please renew

I m not interested in capcut pro..

I WANT TO UNSUBCRIBE THE BILLING OF CAPCUT FROM BILLING PHONE

When i open template from chrome, capcut says video isnt available

I want to unsubscribe capcut

Hello, My name is Karmyn McNeil and I am just here asking for a cancellation of my CapCut subscription. I had made this purchase not knowing it was a monthly fee. Now that I am aware I would like to cancel the subscription due to financial reasons.

Hello, I would like to cancel my CapCut Pro subscription.

Cancellation Request

I would like to cancel my subscription. Thank you.

Please help me cancel the subscription. It happened by mistake.

Good Day, I'm Kenneth Paul C. Mojica And I'm requesting to cancel my subscription in Capcut due of shortage of financial. Thank you

Hie, I hope you doing well. Can you help me cancel my subscription!

Thank,
Clementine.

I'm not use this app anymore

I want to cancel capcut subscription for the next billing dec 25, 2022 thank you

Pls cancel my cloud subscription on cap cut vedio editor

For project purpose only and needed asap.

can you cancel my subscription? i didnt know that i bought subscripti, i thought i only tried the free trial. And i deleted it and now i cant download it

I'll Start With The Good Before I Move Onto My Complaint Because I Truly Do Love This App, I LOVE Cap-Cut, It's Amazing, And Easy, And Intuitive, And The Selection of Effects/Sounds/Etc. is Amazing. The Latest Update You Guys Put Out Was EXACTLY What I Was Hoping You'd add.
However...
The Playback Is Having SEVERE Issues With Fps Drops, and Lag. The App Crashes Constantly And I Dont Know Why.
Since The New Update, If I Click Even SLIGHLY Off What I Was Trying To, It Moves Stuff Around For No Reason. Since The Update As well, Every Now And Then, Videos On My Track Will Suddenly Have Screwy Audio. It Sounds Like This App Is Incredible, And I Need It For Editing My YouTube/TikTok Content, But Right Now, It's Just Running SO Badly I Cant Edit Anything. If It Helps At All I'm Using The PC Version.

While I was editing a video, a black screen appeard. I can't listen to the audio, can't see the text! I have been editing that video for like 6-7 hrs. Pls help me!!

Im using the desktop version. When I import a MOV or MP4, it gets turned into a audio file.

0972305371paCapCut Help Center:

Hi I exported my video but deleted other video in mu gallery. My project is missing now. How will I recover that project? It's a family tour vid hope you can help me to restore it. Thank you.

Hello, I am very happy that I contacted you and the Twitter application is very excellent, the best video editing application I have tried in my life, but there is a small problem with the application that it does not support the Arabic language. I hope you will download an update for the application that supports the Arabic language. Thank you

So I’d like to report that the app is taking to long to load and people are putting inappropriate things on here

I deleted my capcut and NEED my edits back

Account Deletion Request.

I would like to delete my capcut account which is @Eleora185 since I don't plan to use it anymore.

I’ve accidentally deleted the app and all of my projects are gone now I need assistance on retrieving

Hi capcut my capcut id is subtosonicgeek my account is sonic geek my question is why are you sending me emails about me making templates but you won’t let me I did the quiz and everything please give me access

Hello, I've tried to use the CapCut Web version but it says Your current browsers is less compatible. So I follow the guide and complete the download and installation process. But it doesn't work at all! I'm maddened by this. Is there any feasible solution?

Pls help meee i cant change font or style at hebrew!! Its works in english but not in my language

A want to be agent in CAPCUT

Hello so I accidentally deleted a project that took days to complete and I want to know if you can retore it possibly?

Help me creator plsss hrlp me

When i take video to editor the editor is automatically over brighting my all uploading video please solve the problem soon

I'm can't post as template

My chroma key is always bugging it is always taking away the wrong color away and making it look grainy

Hi im a football editor and i get clips online and upload them to ur app but recently when ive uploaded them it’s coming up at the bottom that they are there but on the editing screen its just showing a black screen so i cant edit it… do u know how to fix this?

aplikasi gabisa dipake

Ya

I’ve accidentally deleted the app and all of my projects are gone now I need assistance on retrieving

I have worked on a video for a week and was about to download it when the app told me that I had too much storage space. So I went to clear my storage space by deleting my videos. When I came back to the app, all of my videos, including the video I worked on for a week, and many others were deleted. I am so disappointed and need that video back. I have not downloaded it yet but before I could the app deleted it. I was wondering if there was anything you could do to help me getting my video back.

I can’t edit video cause while editing a video it suddenly disappear and exit. I’ve already deleted the app then install it again for how many times but still nothing has change.

can't open the template in capcut, because the network connection is always unstable, even though there is no problem at all with my network. please how to solve it. I want to edit the template

Sorry, bro, how come my template is hard to go viral, please help me to upload the template so that there are visitors, because there are rarely visitors in my template?

hello sorry to interrupt, I want to ask, the video I edit rarely has visitors, how do I make my edits get a lot of visitors, how do I do it?

stuck 51%terus

pls delete

hi kak, maaf saya tdk ada masalah, saya hanya ingin join sebagai agency, apakah saya bisa join? trimakasih.

I’ve accidentally deleted a video and was wondering if there’s a way to recover it

I don’t have the style effect dynamic light why??

I worked on a video for endless hours, and it was the hardest thing i have ever done in my life and i put so much into it. It got deleted by accident and it is extremely important that i get it back. It has to be somewhere. I am willing and able to pay however much you need to restore the edit i have made. Thank You

I'm trying to use a style on capcut but it's stuck on 99%

My poin is still the same around 3-4 days.. Just 21 poin.. I Already upload template and get many like and ekspor..

I have a problem with graphs in Capcut. It didn’t work properly like it was supposed to be. When I zoom it on a second key frame and use graphs, it turns back to normal and doesn’t zoom in.

Hi. I have not exported the video I was editing in capcut then I already moved the videos from my phone to my computer. I didn't know that it would be deleted in capcut too. Is there any way to relocate or restore the video edit like other editing apps? I already have the videos back on my phone. Please help.

How i can to be agency on capcut ?

Capcut template couldn't download.. my internet is good enough but why I can't using the template of capcut

I CANT USE TEMPLATE.
IF UPLOAD PICTURE IT WILL SHOW COULDNT DOWNLOAD AND ALSO CANT USE TEMPLATE VIA TIKTOK?

I can't use them capcut template

Today I was using CapCut when it suddenly wouldn’t let me import a 5 or so minute video so I closed the app and tried it again. It didn’t work so I then closed out of CapCut yet again. This time when I went on the app, all of my videos were gone. I don’t know what happens but I’m about to cry because I was using CapCut to create a story. I was really hoping that I could get all of my videos back.

Why when i export a video there, there like a high light color (like more bright). I know its not a big deal but it make me uncomfortable. If you know how to get rid of it, pls tell me

Hello, am Forger
I have used capcut around 2 month, its a wonderfull app. But yesterday when i export a video, the video has a light, like the original picture turn into more bright or white (it only effect on animation). I know its not a big deal but it really make me uncomfortable and make me want to quit edit. I dont know if this a bug to me or one of the system but if you know the way to remove the white thing, pls tell me or if this one of the system, pls remove it

Hi hope all is well, I just finished an edit and I tried to export it but it wasn't loading so I went back and it saved it to the app but my edit just became a black screen I would really appreciate it if anyone can help me get it back or restore it some how. this has never happened before, I tried restarting my phone and clearing the cache but its still just a black page video, reach me back whenever you have the time please.

My capcut not responding ng can't export an video

Delete Capcut

Everytime i add an animation to my video, the image goes black, how do i fix this?

My daughter accidentally deleted capcut. On her iphone8 and now all her edits are gone. Is there a way she can get them back

I have applied to be a creator on Capcut several times, but at this time I have not been accepted and I beg for clarification, Thank's before.

When editing a video project, how to jump to the specific minute instead of scrolling the seekbar?

Not necessarily a complaint, Just hoping that I could get some immediate assistance on this. I use CapCut ritually and would like you to send me the app version before you removed all of the sound effects. I have projects that need to be completed that I started with the sound effects that were removed and I desperately need them back. I am praying that one of your developers sees this and read all of the old sound effects specifically in the ambient, miscellaneous and ESPCIALLY The Magic Sound Effects Section. i believe that version was 2.9.0. Please reach back-out as soon as possible regarding this. Thank You! Apple ID Najaew29@redacted

saya ingin menjadi creator capcut,namun pihak capcut meninjau dengan lambat

We need tutorial and during the editing we get issue with lagging, and how to do put shadow without using the shadow effect

I accidentally deleted a video that I worked on for SEVERAL HOURS. Is there anyway to get it back?!?