Published by Bytedance Pte. Ltd. on Mar 1, 2024

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CapCut Customer Insights

1. I still recommend it and I hope they fix it for me.i love this app for editing on tiktok! i find it a little bit annoying that, whenever i edit and i go to graphs and choose custom i have to copy it all the time in many clips that i have, why can't there be an option that saves the graph preset instead of me copying it over and over.

2. Please fix this! I don't know what I'm gonna do If I can't use capcut anymore.This app doesnt have any ads, and its so easy to edit things! My only problems is that you cant use the templates or anything like that offline, and when your editing a video and then delete the picture or whatever out of your phone, it doesnt save the thing and u have to use a different one.

3. I hope these issues can be resolved.Been using this app for edits for the past several months, and while it was great in the beginning, the text update that happened earlier this year has been really bugging me.

4. The app keeps freezing up every single time I add a video or a photo it's just really hard to work with if I open it on my browser then it doesn't work at all some audios that I add into the video that I'm going to upload to tiktok don't work once I upload it.

5. Sometimes I can't even open a video to edit it without the app crashing Capcut was my favorite app to edit videos on but the bug with chromebooks makes the editing process impossible.

6. but overall this app is good!I've been using this app for a long time and tell me why it's suddenly glitching out like no tomorrow.

7. I have been using CapCut for a long time.

8. I have tried to reverse in new projects just in case it was the current project was interfering!Don't get me wrong, I love editing and always use capcut.

9. Editing text has been so much worse ever since they overhauled it.

10. When I'm adding graphs to my key frames, I have to put them from last to first, or else the middle of the clip will have it move to the corner of the screen.

11. same goes with the effects! let there be an option where you can apply to all clips instead of needing to copy it to every single clip one by one.

Steps to Troubleshoot & Fix CapCut Issues

1. Fix CapCut Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart CapCut: Restarting the app will resolve most errors.
  2. Update the CapCut App. Here is how:
    1. On Android goto PlayStore » Search for "CapCut" » Open CapCut - Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CapCut » click "UPDATE".
  3. Clear CapCut - Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from CapCut servers.
    1. On Android, goto Settings » Apps » Select "CapCut - Video Editor" » click Storage » click "Clear Cache".
  4. Check CapCut app permissions. If any of these permissions required to use your device's features are disenabled, CapCut might not work.
  5. Uninstall and reinstall CapCut. If nothing else has worked, completely uninstall CapCut then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CapCut not working

2. Fix CapCut Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make CapCut be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CapCut not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CapCut may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Your capcut company released new version of capcut v11.5.0 i don't want this version of capcut v11.5.0
    I want capcut v11.4.0 i already have this version of capcut
    Whenever I use Capcut for edit one information is coming to me 'DOWNLOAD CAPCUT V11.5.0' 👈 this message come to me always when I'm doing editing that message is very irritating to me Pls avoid the message to me i don't want capcut v11.5.0 PLEASE 🥺

    — by Riaz 2 months ago

  • I just bought an annual subscription on Android, I paid with the card. The reason why I would like to cancel it is that I would like to use Capcut on PC and make an order there. I would like you to cancel this. The email address of the account is

    and a Tiktok account associated with the name Cristinel David 3154787600
    Thank you

    — by Cristinel David 6 months ago

  • I got billed twice by capcut pro. I want to refund.

    — by iris ebora 6 months ago

  • Bonjour, merci de supprimer votre prélèvement de 0.99€ sur mon compte.

    — by Laetitia NOËL 6 months ago

  • When i install Quranic Font they doesnt work Properly. بِسْمِ ٱللَّهِ ٱلرَّحْمَـٰنِ ٱلرَّحِيمِ like this should come like this but they appear like this ا ت ج خ د ذذ م they arent connecting together when i type they are showing in screen as a single alphabet kindly look into it thanks.

    — by Hassan Jamal 6 months ago

  • I subscribed to capcut and the subscription was not recognized even though I paid the subscription fee. I'd like a cancellation and refund since I am not enjoying any of the benefits that come with the subscription I paid for.

    — by noni 6 months ago

  • How can i refund my money I accidentally paid the 2690 1year subscription

    — by Troy inhumang 7 months ago

  • hi sir, I made a mistakes, I paid yearly fee, but I forgot to cancel monthly fee subscription, so charged two times, please yearly fee subscription and refund money to my credit card. thanks!! have a wonderful

    — by wei wang 7 months ago

  • Hello cap cut THIS NEW UPDATE WONT LET ME SIGN IN. Also i'm putting in a correct email address but IT SAYING SOMETHING WENT WRONG AND ITS INVALID

    — by Thomas 7 months ago

  • Please ill like to cancel my subscription

    — by Abimbola Balogun 10 months ago

  • I want to cancel my pro capcut subscribe because my son accidentally subscribe this app

    — by JUSTIN LOPEZ AGUSTIN 1 year ago

  • Please cancel my pro subscription in Cap Cut

    — by Minh Nguyen 1 year ago

  • All

    — by Alfred 1 year ago

  • please Please cancel my subscription in mycapcut app. I am not using it. My capcut

    — by Rosemarie Bisa 1 year ago

  • Subscription Cancellation Request

    — by Arlinda Henderson 1 year ago

  • I tried out the .99$ subscription and was wondering if it was possible to cancel that subscription now? Thanks!

    — by Jacob Chung 1 year ago

  • Please cancel my subscription. I am not using it.

    — by Khushpreet singh 1 year ago

  • Dear Capcut,

    I made a mistake, the "Purchase Subscription" I expected the outcome of the transaction to be a failure, I wasn't expecting my account linked to my father's Gcash account, however, it was the opposite. 🤦‍♂️

    He knew about it... Gave him the notification... I'm glad I'm not dead

    Seriously I expected a "Failure to purchase" or "Transaction failure"
    Something like that... 🤦‍♂️

    I immediately and desperately cancelled the subscription on Google play service.
    It took ₱449, a huge amount... Due to my idiotic choice...
    I without a doubt hugely apologize for this inconvenience, for my stupidity 🤦‍♂️

    I do not wish my father to be charged, for my blind actions. I hope you'll understand, and this certainly taught my stupid intelligence a huge lesson.
    I could send a screenshot as a proof of the successful payment.
    I am not expecting a refund, but it certainly would help both me and my father.
    I am literally guilty for this 🤦‍♂️
    My deep apologies to you, and to my Dad

    I hope you'll take your time to read and think about it...

    — by IconMan 1 year ago

  • Hello, please can you cancel my subscription. I have tried the free trial and now I want to cancel my subscription.

    Kind regards, Simeon Pantev

    — by Simeon Pantev 1 year ago

  • Please cancel my subrcription.

    — by Mary 1 year ago

  • Please cancel my subscription for CapCut. I needed the software for a project but now that that is finished I no longer need to use CapCut pro. Thank you

    — by Jamie Benton 1 year ago

  • My little sister spent my money on cap cut just to use the other filters, please renew

    — by Summer 1 year ago

  • I m not interested in capcut pro..

    — by HTBtv 1 year ago


    — by TEH KHAMISAS BINTI RASID 1 year ago

  • When i open template from chrome, capcut says video isnt available

    — by Hafizul 1 year ago

  • I want to unsubscribe capcut

    — by DHIA KHAIRINA ONN 1 year ago

  • Hello, My name is Karmyn McNeil and I am just here asking for a cancellation of my CapCut subscription. I had made this purchase not knowing it was a monthly fee. Now that I am aware I would like to cancel the subscription due to financial reasons.

    — by Karmyn 1 year ago

  • Hello, I would like to cancel my CapCut Pro subscription.

    — by Belle Tambanillo 1 year ago

  • Cancellation Request

    — by Chloe Faith B Ventura 1 year ago

  • I would like to cancel my subscription. Thank you.

    — by Tyler Milliken 1 year ago

  • Please help me cancel the subscription. It happened by mistake.

    — by Clementine Bisama 1 year ago

  • Good Day, I'm Kenneth Paul C. Mojica And I'm requesting to cancel my subscription in Capcut due of shortage of financial. Thank you

    — by Kenneth Paul C. Mojica 1 year ago

  • Hie, I hope you doing well. Can you help me cancel my subscription!


    — by Clementine Bisama 1 year ago

  • I'm not use this app anymore

    — by Raihannis 1 year ago

  • I want to cancel capcut subscription for the next billing dec 25, 2022 thank you

    — by Jho Lotivio 1 year ago

  • Pls cancel my cloud subscription on cap cut vedio editor

    — by Janice Guerra Saren 1 year ago

  • For project purpose only and needed asap.

    — by Mary Cristel Icot 1 year ago

  • can you cancel my subscription? i didnt know that i bought subscripti, i thought i only tried the free trial. And i deleted it and now i cant download it

    — by Gerie Elayba 1 year ago

  • I'll Start With The Good Before I Move Onto My Complaint Because I Truly Do Love This App, I LOVE Cap-Cut, It's Amazing, And Easy, And Intuitive, And The Selection of Effects/Sounds/Etc. is Amazing. The Latest Update You Guys Put Out Was EXACTLY What I Was Hoping You'd add.
    The Playback Is Having SEVERE Issues With Fps Drops, and Lag. The App Crashes Constantly And I Dont Know Why.
    Since The New Update, If I Click Even SLIGHLY Off What I Was Trying To, It Moves Stuff Around For No Reason. Since The Update As well, Every Now And Then, Videos On My Track Will Suddenly Have Screwy Audio. It Sounds Like This App Is Incredible, And I Need It For Editing My YouTube/TikTok Content, But Right Now, It's Just Running SO Badly I Cant Edit Anything. If It Helps At All I'm Using The PC Version.

    — by Ghost Ellis 1 year ago

  • While I was editing a video, a black screen appeard. I can't listen to the audio, can't see the text! I have been editing that video for like 6-7 hrs. Pls help me!!

    — by Resa Benjamin 1 year ago

  • Im using the desktop version. When I import a MOV or MP4, it gets turned into a audio file.

    — by IDONTHAVEALLDAY2 1 year ago

  • 0972305371paCapCut Help Center:

    — by Pongtaemp123 1 year ago

  • Hi I exported my video but deleted other video in mu gallery. My project is missing now. How will I recover that project? It's a family tour vid hope you can help me to restore it. Thank you.

    — by Shiena 1 year ago

  • Hello, I am very happy that I contacted you and the Twitter application is very excellent, the best video editing application I have tried in my life, but there is a small problem with the application that it does not support the Arabic language. I hope you will download an update for the application that supports the Arabic language. Thank you

    — by Ali24a 1 year ago

  • So I’d like to report that the app is taking to long to load and people are putting inappropriate things on here

    — by Amayah 1 year ago

  • I deleted my capcut and NEED my edits back

    — by Emma 1 year ago

  • Account Deletion Request.

    I would like to delete my capcut account which is @Eleora185 since I don't plan to use it anymore.

    — by eleora 1 year ago

  • I’ve accidentally deleted the app and all of my projects are gone now I need assistance on retrieving

    — by Jermaine Parks 1 year ago

  • Hi capcut my capcut id is subtosonicgeek my account is sonic geek my question is why are you sending me emails about me making templates but you won’t let me I did the quiz and everything please give me access

    — by Emmanuel 1 year ago

  • Hello, I've tried to use the CapCut Web version but it says Your current browsers is less compatible. So I follow the guide and complete the download and installation process. But it doesn't work at all! I'm maddened by this. Is there any feasible solution?

    — by Dodo 1 year ago

  • Pls help meee i cant change font or style at hebrew!! Its works in english but not in my language

    — by Noam 1 year ago

  • A want to be agent in CAPCUT

    — by Altea Smith 1 year ago

  • Hello so I accidentally deleted a project that took days to complete and I want to know if you can retore it possibly?

    — by Nidia 1 year ago

  • Help me creator plsss hrlp me

    — by Naim 1 year ago

  • When i take video to editor the editor is automatically over brighting my all uploading video please solve the problem soon

    — by Ahamed Harshad 1 year ago

  • I'm can't post as template

    — by Sulaiman Bin Haron 2 years ago

  • My chroma key is always bugging it is always taking away the wrong color away and making it look grainy

    — by Amaan ajmal 2 years ago

  • Hi im a football editor and i get clips online and upload them to ur app but recently when ive uploaded them it’s coming up at the bottom that they are there but on the editing screen its just showing a black screen so i cant edit it… do u know how to fix this?

    — by luke mcgilton 2 years ago

  • aplikasi gabisa dipake

    — by nisa 2 years ago

  • Ya

    — by Tasya 2 years ago

  • I’ve accidentally deleted the app and all of my projects are gone now I need assistance on retrieving

    — by Devin 2 years ago

  • I have worked on a video for a week and was about to download it when the app told me that I had too much storage space. So I went to clear my storage space by deleting my videos. When I came back to the app, all of my videos, including the video I worked on for a week, and many others were deleted. I am so disappointed and need that video back. I have not downloaded it yet but before I could the app deleted it. I was wondering if there was anything you could do to help me getting my video back.

    — by Medha 2 years ago

  • I can’t edit video cause while editing a video it suddenly disappear and exit. I’ve already deleted the app then install it again for how many times but still nothing has change.

    — by Asnaira 2 years ago

  • can't open the template in capcut, because the network connection is always unstable, even though there is no problem at all with my network. please how to solve it. I want to edit the template

    — by Desy Ramadhani 2 years ago

  • Sorry, bro, how come my template is hard to go viral, please help me to upload the template so that there are visitors, because there are rarely visitors in my template?

    — by febyblue 2 years ago

  • hello sorry to interrupt, I want to ask, the video I edit rarely has visitors, how do I make my edits get a lot of visitors, how do I do it?

    — by febyblue 2 years ago

  • stuck 51%terus

    — by elzer 2 years ago

  • pls delete

    — by jayden 2 years ago

  • hi kak, maaf saya tdk ada masalah, saya hanya ingin join sebagai agency, apakah saya bisa join? trimakasih.

    — by BellaVr 2 years ago

  • I’ve accidentally deleted a video and was wondering if there’s a way to recover it

    — by Marvin 2 years ago

  • I don’t have the style effect dynamic light why??

    — by Matthew Strawn 2 years ago

  • I worked on a video for endless hours, and it was the hardest thing i have ever done in my life and i put so much into it. It got deleted by accident and it is extremely important that i get it back. It has to be somewhere. I am willing and able to pay however much you need to restore the edit i have made. Thank You

    — by gia 2 years ago

  • I'm trying to use a style on capcut but it's stuck on 99%

    — by Bewns 2 years ago

  • My poin is still the same around 3-4 days.. Just 21 poin.. I Already upload template and get many like and ekspor..

    — by Indah Syurgawi 2 years ago

  • I have a problem with graphs in Capcut. It didn’t work properly like it was supposed to be. When I zoom it on a second key frame and use graphs, it turns back to normal and doesn’t zoom in.

    — by Erin Evans 2 years ago

  • Hi. I have not exported the video I was editing in capcut then I already moved the videos from my phone to my computer. I didn't know that it would be deleted in capcut too. Is there any way to relocate or restore the video edit like other editing apps? I already have the videos back on my phone. Please help.

    — by Recca Paula S. Birrey 2 years ago

  • How i can to be agency on capcut ?

    — by Kurawa 2 years ago

  • Capcut template couldn't download.. my internet is good enough but why I can't using the template of capcut

    — by Vanessa Betty 2 years ago


    — by FATIMAH ZOHARA JAMALUDIN 2 years ago

  • I can't use them capcut template

    — by Lisa 2 years ago

  • Today I was using CapCut when it suddenly wouldn’t let me import a 5 or so minute video so I closed the app and tried it again. It didn’t work so I then closed out of CapCut yet again. This time when I went on the app, all of my videos were gone. I don’t know what happens but I’m about to cry because I was using CapCut to create a story. I was really hoping that I could get all of my videos back.

    — by Faith Rue 2 years ago

  • Why when i export a video there, there like a high light color (like more bright). I know its not a big deal but it make me uncomfortable. If you know how to get rid of it, pls tell me

    — by Forger 2 years ago

  • Hello, am Forger
    I have used capcut around 2 month, its a wonderfull app. But yesterday when i export a video, the video has a light, like the original picture turn into more bright or white (it only effect on animation). I know its not a big deal but it really make me uncomfortable and make me want to quit edit. I dont know if this a bug to me or one of the system but if you know the way to remove the white thing, pls tell me or if this one of the system, pls remove it

    — by Forger 2 years ago

  • Hi hope all is well, I just finished an edit and I tried to export it but it wasn't loading so I went back and it saved it to the app but my edit just became a black screen I would really appreciate it if anyone can help me get it back or restore it some how. this has never happened before, I tried restarting my phone and clearing the cache but its still just a black page video, reach me back whenever you have the time please.

    — by Heaven 2 years ago

  • My capcut not responding ng can't export an video

    — by Kirio 2 years ago

  • Delete Capcut

    — by AAKANSHA CHAUDHARI 2 years ago

  • Everytime i add an animation to my video, the image goes black, how do i fix this?

    — by Froggie 2 years ago

  • My daughter accidentally deleted capcut. On her iphone8 and now all her edits are gone. Is there a way she can get them back

    — by Lori 2 years ago

  • I have applied to be a creator on Capcut several times, but at this time I have not been accepted and I beg for clarification, Thank's before.

    — by Jordan Saputra 2 years ago

  • When editing a video project, how to jump to the specific minute instead of scrolling the seekbar?

    — by Iradian Ardhi 2 years ago

  • Not necessarily a complaint, Just hoping that I could get some immediate assistance on this. I use CapCut ritually and would like you to send me the app version before you removed all of the sound effects. I have projects that need to be completed that I started with the sound effects that were removed and I desperately need them back. I am praying that one of your developers sees this and read all of the old sound effects specifically in the ambient, miscellaneous and ESPCIALLY The Magic Sound Effects Section. i believe that version was 2.9.0. Please reach back-out as soon as possible regarding this. Thank You! Apple ID Najaew29@redacted

    — by Najae Willians 2 years ago

  • saya ingin menjadi creator capcut,namun pihak capcut meninjau dengan lambat

    — by zara_id 2 years ago

  • We need tutorial and during the editing we get issue with lagging, and how to do put shadow without using the shadow effect

    — by Aisha 2 years ago

  • I accidentally deleted a video that I worked on for SEVERAL HOURS. Is there anyway to get it back?!?

    — by Vivian 2 years ago

  • Terjadi error saat buka aplikasi capcut

    — by Aurel widhiya kirana 2 years ago

  • Hello, my phone had wiped data. I have edit my project with the same account. But I want to recover my projects. Is it possible?

    — by Harryn D 2 years ago

  • now im struggle to use capcut
    because error only templates logo and loading in halfday i try unstall and clear data its not work plss fix and fast process

    — by elmerjr.eso 3 years ago

  • Not downloading

    — by Manjunath 3 years ago

  • I'm trying to add text to my video, but it does not appear on the screen. I've tried shrinking the video to see if it was stuck in the back, but the text just doesn't seem to be there anyway.

    — by Soo Hyun 3 years ago

  • I'm not be able to login Capcut app with my Facebook account.

    — by Muhammadnurdin Pohsa 3 years ago

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