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Why should I report an Issue with Fitter?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Kilo.Health to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Fitter Customer Insights
1. Thought I cancelled the subscription until I got hit with a $47 charge 6 months later, turns out "cancel plan" option in settings in the app does not cancel your subscription plan.
2. I got tired of restarting and skipped every section I had already completed, BUT skipping doesn't keep time and I finished a 15min workout in 1:45 minutes.
3. Fitter, do better with your customer service.Not worth the $! I took a quiz online & the results and plan looked promising.
4. I was charged for a renewal this morning and emailed minutes after to cancel and request a refund.
5. I understand that, but I've never had a subscription to any service where they didn't email a reminder ahead of time.
6. No sound, so good luck working out while holding your phone.Very poor customer service.
7. Sometimes if you're doing crunches or in other similar positions, you can't see the screen and have no idea what time is left.Needs improvement.
8. Note: when you pay their exhorbitant price for a training plan, you don't get to keep it.
9. I WANT TO CANCEL THIS APP! I would like a refund of the weeks that I have not and cannot use.
10. The workout plans are extremely basic (front arm rotations, back arm rotations, squats, crunches) for only 20 seconds each.
11. The logo is very similar to FitOn, a well reviewed and popular fitness plan & app.
Steps to Troubleshoot & Fix Fitter Issues
1. Fix Fitter Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Fitter: Restarting the app will resolve most errors.
- Update the Fitter App. Here is how:
- On Android goto PlayStore » Search for "Fitter" » Open Fitter » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Fitter » click "UPDATE".
- Clear Fitter app cache: Clearing cached data will force your app to retrieve the latest data directly from Fitter servers.
- On Android, goto Settings » Apps » Select "Fitter" » click Storage » click "Clear Cache".
- Check Fitter app permissions. If any of these permissions required to use your device's features are disenabled, Fitter might not work.
- Uninstall and reinstall Fitter. If nothing else has worked, completely uninstall Fitter then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Fitter not working
2. Fix Fitter Server issues & Internet Connection
- Check network connection: An unstable Internet will make Fitter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Fitter not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Fitter may not be able to connect to the Internet when running in the background.
Reported Issues
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Please cancel as soon as possible. Thank you.
— by Marcia Griswold 1 year ago -
Does not cancel when contact multiple ways the phone number on paypal trx is not a full phone number, very fraudulent practices and should be giving refunds to all that request when they do not show any terms and conditions with welcome email post download of app and email from emails that cannot reply to for cancelling. BBB attorney general app store and more being reached out to with fraudulent methods used by company.
— by Becky Venneman 2 years ago -
Subscription not requested ..only download app to test and as one time purchase videos not effective for playing and need to be able to cancel on app or I will not install such apps.
— by Becky Venneman 2 years ago -
Please cancel this subscription. I do not use it and it's a waste of money.
— by Freya Weston-Barry 2 years ago -
I have tried to find out how to cancel my subscription with you. I have now emailed twice. My iphone does not indicate that I have an ongoing subscription with you, yet I am being charged $65 every six months for something I am not using. I would appreciate if you would answer my emails, and cancel my subsription ASAP.
— by Stephanie Thursky 2 years ago -
I need Fitter to cancel my subscription effective immediately
— by John Currie 3 years ago -
Please delete ny fitter app account and stop charging me and return the 47USD you charged to my credit card.
— by Cecilia Claudio 3 years ago -
I have sent several e-mails to hello@redacted to cancel my subscription and for the reversal of the 47USD you charged to my credit card but have not received a sible response. Please give me back the 47USD and cancel my subscription , I dont' have money to pay and haven't using your app .
Mrs. Cecilia Claudio— by Cecilia Claudio 3 years ago -
Why can't I see an option to cancel on your website. This is very underhanded and I will post it on every social media platform I have.
— by Liz Miller 3 years ago -
I am requesting a total refund and to cancel my subscription. I asked this to be done a day after getting it because I could never get logged in and therefore never once used the app. I don't want to know how to get in now, it's been a month. I just want my money back and no longer want anything to do with this company.
— by Deb Buechler 3 years ago -
I am no longer using the Fitter app
— by Britt Grimes 3 years ago -
Please cancel subscription to Fitter app
— by Ramona Criss 3 years ago -
I would like to have my subscription/data/account with Fitter app deleted.
— by Taryn DiStefano 3 years ago -
Please cancel all further payments and subscriptions. I would also really appreciate a response stating that my subscription has been cancelled. Thank you.
— by Julie C. Ortiz 3 years ago -
Signed up for two weeks only and have now been charged two monthly payments !! Very disappointed with this and annoyed - and quality of ap was poor. Please refund
— by Tracey knight 3 years ago -
Please cancel my subscription effective today June 14th 2021
— by Patty Leclair 3 years ago -
I signed up for this over a week ago and have had nothing but problems, not mention that I have yet to get a code to get signed on so I haven't even been able to use it. Your response each time I emailed you complaining didn't get me anywhere. I would like a refund made to my account and cancel my subscription.
— by Deb Buechler 3 years ago -
Please cancel all further payments and subscriptions. Delete my card information as well
— by SARAH BOHANNON 3 years ago -
Please cancel my subscription.
— by SARAH BOHANNON 3 years ago -
Please cancel my FITTER subscription effective today, 4/24/2021, order date 4/15/2021.
Program is not what was expected, too difficult and has no audio.
thank you.— by Lillian Dixon 3 years ago -
Cancel Fitter membership; not at all what it was supposed to be. Thank you.
— by Patrice 3 years ago
