Contact JBL Firmware Update Customer Service

Why should I report an Issue with JBL Firmware Update: On Tune21?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Harman Consumer, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Through your mobile device, you can now conveniently update firmware version in your JBL Firmware Update app, but no supporting other features.

1. But fails to update firmware with message of "Connection lost".You a***oles...why are you wasting our time if it is buggy software...earphones are connected via bluetooth.but saying connection lost while updating itself.Can't seem to update this firmware, as it says it lost connection.

2. Update: I got the Update installed, but the app forgot that I installed the Update and wants new to reinstall it again! When we will the fun end? And now it says I'm up to date... 😒It cannot be done because I constantly got the lost connection error, which is not true.

3. It can see the earphones, I try to update, it is showing "0%" for a few seconds and then says "we lost connection to your headphones".

4. App correctly detects battery level, but says current firmware is 0.0.0.0 (!), and that an update to 0.0.1183.0 is available - but it always fails.

5. Thought it worked, but everytime I reconnect the headset, reverts to old firmware as it was never updated.App installed.

6. It keeps saying that the headset has a firmware of 0.0.0.0. Not the case.It doesn't work.

7. Had 0.0.1187.0 version on my Tune125BT, updated to 0.0.1188.0 (although it required several dozens of tries, often with 0.0.0.0 version).

8. SOUND SEEMS WORSENED: everything became hollow/booming, violins and flutes destroyed.Fixed 215BT disconnect after 15 sec standby.

9. Had to prevent standby by playing some background audio during the upgrade because it takes more than 15 sec.Doesn't work.

10. Update was installed alright.

11. However, the connection is not lost.

1. Fix JBL Firmware Update Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JBL Firmware Update: Restarting the app will resolve most errors.
2. Update the JBL Firmware Update App. Here is how:
   1. On Android goto PlayStore » Search for "JBL Firmware Update" » Open JBL Firmware Update: On Tune21 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JBL Firmware Update » click "UPDATE".
3. Clear JBL Firmware Update: On Tune21 app cache: Clearing cached data will force your app to retrieve the latest data directly from JBL Firmware Update servers.
   1. On Android, goto Settings » Apps » Select "JBL Firmware Update: On Tune21" » click Storage » click "Clear Cache".
4. Check JBL Firmware Update app permissions. If any of these permissions required to use your device's features are disenabled, JBL Firmware Update might not work.
5. Uninstall and reinstall JBL Firmware Update. If nothing else has worked, completely uninstall JBL Firmware Update then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JBL Firmware Update not working

2. Fix JBL Firmware Update Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JBL Firmware Update be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JBL Firmware Update not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JBL Firmware Update may not be able to connect to the Internet when running in the background.