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1. In order to connect them, the best way I found was to have both earbuds in the case, close the case, open the case near your phone while having the app open, and it'll connect after a second if the case shows a blue light.

2. The graphical equalizer is not easy to use and hard to dial in settings with accuracy.Owner's Manual Useless--Can't Enlarge Images The EQ function is very flexible, and seems to work quite well.

3. It should just work like that whenever the earbuds are in our ears and shouldn't require the case to activate them.Doesn't work at all on s21 ultra any more.

4. I have trouble with the tiny type in the owner's manual that came with the headphones, and was hoping that the owner's manual in the app would be better.

5. Procedure (see page 12): with both earbuds in the case and the top open, press the button on the back twice.

6. Someone said they can't enlarge the manual pages but mine has +- buttons it and they work great.

7. The app doesn't switch the ambient or talk through anymore so it's really just to update firmware - which it did perfectly - and provide the manual.

8. That, to me, was #1My earbuds are supposed to be controlled through this app, but the app won't pair to the headphones.

9. It says to use the app connect your headphones, and shows me a graphic with Bluetooth.

10. I'd already paired my headphones w/ my phone before I opened the app, but when I paired my sister's headphones w/ her phone, I used the app, and it was practically instant.

11. UPDATE: FIXED! Support was no help, but the app worked after I did the manual left/right pair.

1. Fix AKG Headphones Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AKG Headphones: Restarting the app will resolve most errors.
2. Update the AKG Headphones App. Here is how:
   1. On Android goto PlayStore » Search for "AKG Headphones" » Open AKG Headphones » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AKG Headphones » click "UPDATE".
3. Clear AKG Headphones app cache: Clearing cached data will force your app to retrieve the latest data directly from AKG Headphones servers.
   1. On Android, goto Settings » Apps » Select "AKG Headphones" » click Storage » click "Clear Cache".
4. Check AKG Headphones app permissions. If any of these permissions required to use your device's features are disenabled, AKG Headphones might not work.
5. Uninstall and reinstall AKG Headphones. If nothing else has worked, completely uninstall AKG Headphones then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AKG Headphones not working

2. Fix AKG Headphones Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AKG Headphones be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AKG Headphones not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AKG Headphones may not be able to connect to the Internet when running in the background.