Contact JBL DRG Customer Service

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1. Please connect DRG.

1. Fix JBL DRG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JBL DRG: Restarting the app will resolve most errors.
2. Update the JBL DRG App. Here is how:
   1. On Android goto PlayStore » Search for "JBL DRG" » Open JBL DRG » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JBL DRG » click "UPDATE".
3. Clear JBL DRG app cache: Clearing cached data will force your app to retrieve the latest data directly from JBL DRG servers.
   1. On Android, goto Settings » Apps » Select "JBL DRG" » click Storage » click "Clear Cache".
4. Check JBL DRG app permissions. If any of these permissions required to use your device's features are disenabled, JBL DRG might not work.
5. Uninstall and reinstall JBL DRG. If nothing else has worked, completely uninstall JBL DRG then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JBL DRG not working

2. Fix JBL DRG Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JBL DRG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JBL DRG not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JBL DRG may not be able to connect to the Internet when running in the background.