Published by FacilitySource on Oct 8, 2024

Report an issue with fsElite Connect.
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Why should I report an Issue with fsElite Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FacilitySource to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About fsElite Connect

1. This app is intended for usage by facility vendors when supporting FacilitySource clients.

2. They must have a proper credentials to log-in into the application.

fsElite Connect Customer Insights

1. Makes it so you can't progress on your work - especially not in a timely fashion.App is not bad, just need to change ability to add photos during job, and allow photos taken in app to be stored on phone.

2. Still its much better then vixxos mobile site..Been using this app for a month or so to keep track of the work orders for certain properties my company services.

3. The UI could be more simplified, but for doing what you want with relative ease its served its purpose so far.Junk does not work ever always gives errors, can sign in and that is it.

4. Doesn't show and work orders or anything for that fact needs to be reworked so if is fast and simple to use and made so it does work.This is absolutely the most horrible app I've ever used .

5. whatever fools designed this need to get out of the biz.The app is hard to navigate and doesn't work well, the desk top program is just as badHave trouble getting checked in.

6. I have to complete the work order and upload pics from my camera roll, which have horrible quality once uploaded.

7. I have tried multiple devices (Pixel 6, OnePlus & S21) and it still won't launch the camera within the app.Can't detect internet connection although ALL other apps can access the internet just fine.

8. With the latest update, I am not able to take before and after pictures while checked into a work order.

9. With the correct code username and password and shows up error wrong user name or passwordThe worst app that.

10. App did not load before photos properly, now I have no before photos to reload.... Also, always get an error message when checking out.

11. I've even uninstalled, re-downloaded and reinstalled it just to get the "no Internet" screen again... I JUST downloaded it! Garbage app.

Steps to Troubleshoot & Fix fsElite Connect Issues

1. Fix fsElite Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart fsElite Connect: Restarting the app will resolve most errors.
  2. Update the fsElite Connect App. Here is how:
    1. On Android goto PlayStore » Search for "fsElite Connect" » Open fsElite Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for fsElite Connect » click "UPDATE".
  3. Clear fsElite Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from fsElite Connect servers.
    1. On Android, goto Settings » Apps » Select "fsElite Connect" » click Storage » click "Clear Cache".
  4. Check fsElite Connect app permissions. If any of these permissions required to use your device's features are disenabled, fsElite Connect might not work.
  5. Uninstall and reinstall fsElite Connect. If nothing else has worked, completely uninstall fsElite Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing fsElite Connect not working


2. Fix fsElite Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make fsElite Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to fsElite Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, fsElite Connect may not be able to connect to the Internet when running in the background.

Reported Issues