Contact Radio Times Digital Magazine Customer Service

Why should I report an Issue with Radio Times Digital Magazine?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Immediate Media Co to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, when I left the app and then tried to get back in, I found myself in an endless loop being asked to sign in (although I had signed in seconds earlier), and not being shown a login page.Great app.. But, an important aspect of navigation within a copy of the Radio Times is terrible.

2. Since phoning immediate media who told me there are known issues with the app, I can now access all editions including the current ones so something seems to have been fixed.Was working perfectly, then suddenly today I was signed out and couldn't sign back in.

3. Stuck in a loop when I tried to log back in and finally, logged me in and doesn't think I have a subscription! All issues others have reportedUsing on android phone was 1 star.

4. Absolutely pointless - you might as well just use the website and not have to log in.Absolute Rubbish app! Was this even tested before release? If tablet is in landscape mode, won't load issues.

5. Must be considered as still work-in-progress.Since the last update, the app now thinks my subscription ran out 2 weeks ago despite it being active with 35 issues remaining.

6. You have to sign in even to see TV listings, but it just takes you to the website (after trying to get you to subscribe to download a digital copy of the magazine for close to the cover price).

7. Despite allowing the downloading of issues to allow their reading offline, at times the app won't load unless it can connect to the internet, thus preventing access to your downloads.

8. First the good bit: Using Direct access buttons to a days' viewing or article is excellent.

9. The Back button should really take you back to the previous page that you navigated from originally so you can easily reselect another article etc.The DiscoverTV app was great but no longer works, presumably to get you using this.

10. Now the bad bit : Pressing the Back arrow button after reading an article or viewing a days' programming takes you back to the app home screen.

11. In addition, the slightest touch on the screen throws it into the unnecessary easy read mode, regardless of what you were actually trying to achieve.

1. Fix Radio Times Digital Magazine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Radio Times Digital Magazine: Restarting the app will resolve most errors.
2. Update the Radio Times Digital Magazine App. Here is how:
   1. On Android goto PlayStore » Search for "Radio Times Digital Magazine" » Open Radio Times Digital Magazine » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Radio Times Digital Magazine » click "UPDATE".
3. Clear Radio Times Digital Magazine app cache: Clearing cached data will force your app to retrieve the latest data directly from Radio Times Digital Magazine servers.
   1. On Android, goto Settings » Apps » Select "Radio Times Digital Magazine" » click Storage » click "Clear Cache".
4. Check Radio Times Digital Magazine app permissions. If any of these permissions required to use your device's features are disenabled, Radio Times Digital Magazine might not work.
5. Uninstall and reinstall Radio Times Digital Magazine. If nothing else has worked, completely uninstall Radio Times Digital Magazine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Radio Times Digital Magazine not working

2. Fix Radio Times Digital Magazine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Radio Times Digital Magazine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Radio Times Digital Magazine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Radio Times Digital Magazine may not be able to connect to the Internet when running in the background.