Published by Ministry of Health Oman

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Why should I report an Issue with eSehaty?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Health Oman to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

eSehaty Customer Insights

1. Good app and excelent structure as well as appearance.تطبيق لا يعمل وفاشل وغير محدث.. آخر تحديث كان 2015 واحنا اليوم في 2020تطبيق غير عملي، و الإصدار قديم لا يعمل مع الأجهزة الحديثة.

2. Comالتطبيق فكرته رائعه ولكن للاسف لا يعمل بمعنى انه غير فعال ارجو تفعيله لتعم المنفعهالتطبيق لا يعمل إطلاقا💯💯A promising start to an amazing idea.

3. لا يعمل حتى مع الأجهزة القديمة.. الظاهر تم إهماله حيث لم يتم تحديثه منذ وقت طويل.

4. الأفضل حذفه من الستور بدل الحصول على نقاط سلبية.

5. Its doesnot connect to network, i dont the issueGreat, keep it upArunarunparamel@gmail.

6. This would definitely save both time and effort for all users.Great app.

7. At last MOH is getting connected to the new age era.

Steps to Troubleshoot & Fix eSehaty Issues

1. Fix eSehaty Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart eSehaty: Restarting the app will resolve most errors.
  2. Update the eSehaty App. Here is how:
    1. On Android goto PlayStore » Search for "eSehaty" » Open eSehaty » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eSehaty » click "UPDATE".
  3. Clear eSehaty app cache: Clearing cached data will force your app to retrieve the latest data directly from eSehaty servers.
    1. On Android, goto Settings » Apps » Select "eSehaty" » click Storage » click "Clear Cache".
  4. Check eSehaty app permissions. If any of these permissions required to use your device's features are disenabled, eSehaty might not work.
  5. Uninstall and reinstall eSehaty. If nothing else has worked, completely uninstall eSehaty then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing eSehaty not working


2. Fix eSehaty Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make eSehaty be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to eSehaty not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, eSehaty may not be able to connect to the Internet when running in the background.

Reported Issues