Published by IBM Business Analytics

Report an issue with IBM Cognos Analytics Reports.
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Why should I report an Issue with IBM Cognos Analytics Reports?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IBM Business Analytics to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IBM Cognos Analytics Reports

1. With the IBM Cognos Analytics Reports app, you can easily sync reports between your Cognos server and your user’s mobile devices.

2. Experience information like never before with IBM Cognos Analytics Reports.

3. Easily sync your IBM Cognos Analytics content through iTunes, from email attachments or directly from your Cognos Analytics server.

4. Access and interact with all of the rich reports you need to make the smartest business decisions, all on your mobile devices.

5. Gain trusted insight through a rich and visual experience whether you are offline or online to ensure you remain productive wherever you are.

6. Both Active Reports and standard Reports can be delivered automatically or on-demand to your users’ mobile devices. - Built on Cognos’s industry-leading governance architecture. IBM Cognos BI 10. 2. x, IBM Cognos Analytics 11. 0. x, IBM Cognos Analytics 11. 1.

IBM Cognos Analytics Reports Customer Insights

1. I was expecting a different UI than the desktop version of Cognos but it is the same, and since you can't save the url of the server it's even less useful than the browser since you have to type every time.

2. It's super irritating when it pops up asking to send feedback because it's crashed in the middle of typing something.

3. Hope there are improvements in the future!This app randomly crashes even whilst I'm not using it/opened it.

4. Its worst than using a mobile browser.

5. And constantly says it has stopped working when it not even being used.Isn't possible to save url's.

6. If I didn't have to have it I would delete it in a heartbeatBasically can't be used without it crashing.

7. Every time you have to input URL and credentials.

8. You can't zoom in/out.Great app.

Steps to Troubleshoot & Fix IBM Cognos Analytics Reports Issues

1. Fix IBM Cognos Analytics Reports Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IBM Cognos Analytics Reports: Restarting the app will resolve most errors.
  2. Update the IBM Cognos Analytics Reports App. Here is how:
    1. On Android goto PlayStore » Search for "IBM Cognos Analytics Reports" » Open IBM Cognos Analytics Reports » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IBM Cognos Analytics Reports » click "UPDATE".
  3. Clear IBM Cognos Analytics Reports app cache: Clearing cached data will force your app to retrieve the latest data directly from IBM Cognos Analytics Reports servers.
    1. On Android, goto Settings » Apps » Select "IBM Cognos Analytics Reports" » click Storage » click "Clear Cache".
  4. Check IBM Cognos Analytics Reports app permissions. If any of these permissions required to use your device's features are disenabled, IBM Cognos Analytics Reports might not work.
  5. Uninstall and reinstall IBM Cognos Analytics Reports. If nothing else has worked, completely uninstall IBM Cognos Analytics Reports then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IBM Cognos Analytics Reports not working


2. Fix IBM Cognos Analytics Reports Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IBM Cognos Analytics Reports be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IBM Cognos Analytics Reports not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IBM Cognos Analytics Reports may not be able to connect to the Internet when running in the background.

Reported Issues