Published by Insurance Auto Auctions, Inc. on Oct 22, 2024

Report an issue with IAA Buyer Salvage Auctions.
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Why should I report an Issue with IAA Buyer Salvage Auctions?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Insurance Auto Auctions, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IAA Buyer Salvage Auctions

1. IAA Interact combines imagery, information and personalization to deliver detailed vehicle information with unmatched research tools, improved purchasing guidance and greater transparency. • My Account: Manage offers you’ve made, see your watch list, manage payments and review the vehicles you’ve purchased. • Vehicle Search: Search our extensive Insurance Auto Auction inventory and use filters to select criteria that matter to you when searching for your salvage car, wrecked car or whole car. • Make, Model & More: Fine tune your search with vehicle filters for make and model, year, new inventory, vehicle type and subtype, odometer, start code, series, fuel type, cylinders, transmission, drive line type, airbags, primary damage, loss type, keys, body style, country of origin, exterior color and interior color. • Vehicle Data: Auto auction listings include vehicle details such as vehicle identification number (VIN), Original Equipment Manufacturer (OEM) specifications and part interchange numbers. • See It Up Close: IAA 360 View and IAA High Resolution Images show the salvaged vehicle in 360 degrees. • Does It Run?

2. We also categorize auction cars online as either Run and Drive, Starts or Stationary, as well as providing IAA Key Images so you know if keys are available. • Live Auctions: Browse through auto auction sales lists, and bid with our salvage car sale mobile app.

3. Use Insurance Auto Auctions’ (IAA) app to bid on lightly damaged cars and other salvaged vehicles anytime day or night, including cars, trucks, SUVs, motorcycles, and heavy equipment.

4. We cater to anyone who wants to buy lightly damaged or salvaged cars: used car dealerships buying hundreds of lightly damaged vehicles, mechanics and body shops looking for car parts, and people who buy cars for scrap.

5. A portion of our inventory comes from vehicle fleets (rental car agencies, company cars, etc. ) or bank repossessions with little or no damage.

6. We also serve buyers seeking wrecked car auctions, featuring vehicles with heavy to light amounts of damage, including totaled cars.

7. Search by make and model, then browse and filter our extensive inventory of cars up for auction.

8. Use IAA 360 View to get complete details of the interior and exterior of every vehicle, then see and hear the engine running with our IAA Interact™ Merchandising Platform .

9. See & hear IAA Engine Starts video clips of the salvaged car’s engine so you know which vehicles are in running condition.

10. You can search our inventory without an account, but you’ll be able to bid and have access to additional features when you log into your IAA account.

11. Register for a free account on our used car auction app, or visit our site at to sign up.

IAA Buyer Salvage Auctions Customer Insights

1. Also when you select the filters sometimes it does filter and MOST of the times it won't, for example you filter "buy now" and "run and drive" and then it shows only run and drive but not the buy now, or the other way around so you have to shut down and open the app like 5 times to make it workHorrible experience, I bought 2 cars here, they have fees for everything they can think of, I end up paying almost double my final bid, the forklift driver mess up the bottom side of the engine of one of the cars, and the other car had missing parts that were there before, they take no responsibility for anything, when I called they were rude and inconsiderate of my frustration, I wouldn't recommend anyone to buy here.This app is very user-friendly compared to other similar apps I've used and everything works as advertised.

2. Other than that, I love the ability to bid on cars all over the country,,,, pleaseTo all of the users complaining about the auction list just looping back to the same cars, you can avoid that by scrolling all the way down to the last car, then work back to the top.

3. Other than that, I love the ability to bid on cars all over the country.Horrible unstable app, if you let your phone screen turn off or switch the app lets say to answer a text message and then you come back to the app your search is gone and you have to start from scratch.

4. To all of the users complaining about the auction list just looping back to the same cars, you can avoid that by scrolling all the way down to the last car, then work back to the top.

5. Lots of cars to choose from and there's the ability to see cars that will eventually be on auction months from now, which gives people/dealers time to prepare for the chance to win those cars in auction.They would get more business if their app wasn't so flawed.

6. UPDATE one month of use later: app is almost unusable! The search feature is useless, the filter function is useless, if you browse through more than 3 items in the search results the list gets reset.

7. To the company/ developers, the app is slow, the above referenced problem is very annoying, and the live bidding response is too slow to be really effective.

8. To the company/ developers, the app is slow, the above referenced problem is very annoying, and the live bidding response is too slow to be really effective.

9. Tried with clearing cache also but doesn't help.The app overall is good, design-wise, it's very solid BUT the memory management is just terrible! The app will more often than not forget my entire filter when i try to go back from an item back to the list.

10. Period!App is crashing all the time on galaxy s22 & s10e, System msg is "This app has a bug, please open after the update and fix from developer".

11. This auction has far too many risks for a buyer that they need to cut a deal.Your search really sucks.

Steps to Troubleshoot & Fix IAA Buyer Salvage Auctions Issues

1. Fix IAA Buyer Salvage Auctions Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IAA Buyer Salvage Auctions: Restarting the app will resolve most errors.
  2. Update the IAA Buyer Salvage Auctions App. Here is how:
    1. On Android goto PlayStore » Search for "IAA Buyer Salvage Auctions" » Open IAA Buyer Salvage Auctions » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IAA Buyer Salvage Auctions » click "UPDATE".
  3. Clear IAA Buyer Salvage Auctions app cache: Clearing cached data will force your app to retrieve the latest data directly from IAA Buyer Salvage Auctions servers.
    1. On Android, goto Settings » Apps » Select "IAA Buyer Salvage Auctions" » click Storage » click "Clear Cache".
  4. Check IAA Buyer Salvage Auctions app permissions. If any of these permissions required to use your device's features are disenabled, IAA Buyer Salvage Auctions might not work.
  5. Uninstall and reinstall IAA Buyer Salvage Auctions. If nothing else has worked, completely uninstall IAA Buyer Salvage Auctions then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IAA Buyer Salvage Auctions not working


2. Fix IAA Buyer Salvage Auctions Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IAA Buyer Salvage Auctions be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IAA Buyer Salvage Auctions not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IAA Buyer Salvage Auctions may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to ask you to delete the following vin from your database because the car is already imported and registered in Europe and regarding the ‘right to erasure’ -GDPR
    You have details regarding the following vin:WBS3U9C57FJ968444 - 2015 Bmw M4 cabrio -black in your history ! Please delete the infos from the website

    — by Pomirleanu Mihai 1 year ago