Contact ActivID Token Customer Service

Why should I report an Issue with ActivID Token?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HID Global to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. HID Global’s ActivID® Token provides proven, strong authentication for remote employees accessing corporate IT systems and consumers logging on to online services, without the need to distribute hardware tokens.

2. A user wishing to access a protected resource, such as a VPN or internet banking site, uses the ActivID® Token app to generate a One Time Password.

3. The ActivID® Token is part of a broad portfolio of hardware and software based One Time Password tokens from HID Global.

4. The app can be PIN protected.

5. The ActivID® Token works with the HID ActivID® Appliance, 4TRESS AAA Server for Remote Access 6. 7. 2 and above and 4TRESS Authentication Server 7. 0. 3 and above.

1. Maybe rebuild the UI with Material You, although if I'm being honest, any modern design language wild work better than this.splash screen is annoying and inconvenient, and the ui of the app looks extremely dated.Can you not have it interrupt whatever I'm doing when the code expires? It kicks me out of phone calls, banking apps, everything.Worthless app that drains your battery.

2. Never got it to work.It wouldn't hurt to add a dash of paint every once and a while.

3. It works, but it just looks ugly and feels old.

4. This app is in need of a massive visual overhaul.

5. The button text is too small.

6. The buttons are 3D and shaded as round.

7. Instructions are vague.

1. Fix ActivID Token Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ActivID Token: Restarting the app will resolve most errors.
2. Update the ActivID Token App. Here is how:
   1. On Android goto PlayStore » Search for "ActivID Token" » Open ActivID Token » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ActivID Token » click "UPDATE".
3. Clear ActivID Token app cache: Clearing cached data will force your app to retrieve the latest data directly from ActivID Token servers.
   1. On Android, goto Settings » Apps » Select "ActivID Token" » click Storage » click "Clear Cache".
4. Check ActivID Token app permissions. If any of these permissions required to use your device's features are disenabled, ActivID Token might not work.
5. Uninstall and reinstall ActivID Token. If nothing else has worked, completely uninstall ActivID Token then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ActivID Token not working

2. Fix ActivID Token Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ActivID Token be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ActivID Token not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ActivID Token may not be able to connect to the Internet when running in the background.