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    contact HCMToGo

    Contact HCMToGo Customer Service

    Published by Workforce Ready on Jun 16, 2023

    Report an issue with HCMToGo.
    Send the customer service your feedback so they can fix your issue asap.



    Email Support directly

    Slower. Best for resolving account issues.



    Chat with our AppContacter AI Support

    Faster. Great for pressing issues and self assistance.

    Why should I report an Issue with HCMToGo?

    1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
    2. Pulling issues faced by users like you is a good way to draw attention of Workforce Ready to your problem using the strength of crowds.
    3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
    contact HCMToGo image 1 contact HCMToGo image 2

    About HCMToGo

    1. If you get stuck on this your COMPANY ADMIN can help you out. • Companies need to be using approval workflows to process To Do Items. • Supported Timesheet Profiles are Bulk Hours and Start/End (All Days) only. • Administrator should provide their company’s Short Name to users for login.

    2. Please check with your manager or company admin to get access to the new app. • When logging in with HCMtoGO you will need to select the region you are using as well as the Company Shortname (The unique Identification number your company administrator needs to provide to you. • After you enter that information you will be prompted to enter in your Company, Username, and Password.

    3. This app requires a company shortname, which is a unique company identifier which you can get from your company administrator. Tada!

    4. Before you jump in and download it be sure to take a look at the following. • If your administrator has not setup the new HCMtoGO app for your organization, you will NOT be able to get access.

    5. Company Shortname Required!

    6. Your employer must have the HCMtoGO software configured for mobile use.

    7. The new HCMtoGo mobile app is here!

    8. Contact your system administrator for more details. • Users need to have permission to access the new app via their security profile. • Users need to be permissioned to have access via their UI Preferences widget within their security profile. • Companies need to be using approval workflows to process To Do Items. • Supported Timesheet Profiles are Bulk Hours and Start/End (All Days) only. • Administrator should provide their company’s Short Name to users for login.

    HCMToGo Customer Insights

    1. I appreciate any help!This app takes something simple, recording work hours, and makes it difficult, time consuming, and unreliable.

    2. You seriously need to update the backend of this app.App doesn't open half of the time, just stays in an endless loading screen.

    3. When requesting time off for days before and after days without scheduled shifts it isn't smart enough to automatically remove those days and you have to put in multiple requests to work around it.

    4. The security feels higher than my banks, which may be appropriate for an employer who has all your personal info to protect, but for an employee that just wants to clock in and out, there is no need to force password changes.

    5. Edit, once again the app would not load after opening and closing it multiple times last night, i tried opening it again today and my account is locked even though I didn't even get to attempt to login because the app couldn't even get to the login screen to begin with.

    6. Initially I am able to log in without issue, but when clocking in/out or changing cost center, my phone suddenly loses all cell service (despite full coverage before and after) and a prompt comes up saying that the connection is lost.

    7. On the low chance it actually starts on the first attempt to load it, I'm lucky if it is quick enough to let me clock in on time.

    8. It constantly freezes on startup and most of the time requires restarting my phone for it to work.

    9. If you have to add a note to your time sheet you have to click save in two different spots otherwise it doesn't save it.

    10. This app has lost over 20 hours of my time in the past two pay periods because of these issues.

    11. It's garbage.Although it likely has the functionality you need, it just isn't intuitive/ user friendly.

    Steps to Troubleshoot & Fix HCMToGo Issues

    1. Fix HCMToGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


    1. Restart HCMToGo: Restarting the app will resolve most errors.
    2. Update the HCMToGo App. Here is how:
      1. On Android goto PlayStore » Search for "HCMToGo" » Open HCMToGo » click "Update".
      2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HCMToGo » click "UPDATE".
    3. Clear HCMToGo app cache: Clearing cached data will force your app to retrieve the latest data directly from HCMToGo servers.
      1. On Android, goto Settings » Apps » Select "HCMToGo" » click Storage » click "Clear Cache".
    4. Check HCMToGo app permissions. If any of these permissions required to use your device's features are disenabled, HCMToGo might not work.
    5. Uninstall and reinstall HCMToGo. If nothing else has worked, completely uninstall HCMToGo then reinstall.
    6. Restart your device. Last, restarting your device can often clear most problems causing HCMToGo not working


    2. Fix HCMToGo Server issues & Internet Connection


    1. Check network connection: An unstable Internet will make HCMToGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
    2. Disable VPN: VPN can cause connection errors and lead to HCMToGo not working. Make sure all VPNs are off
    3. Enable background data: When Background data is turned off, HCMToGo may not be able to connect to the Internet when running in the background.

    Reported Issues

    Note: Issues displayed have already been sent to the developer and are older than 7 days.

    • Account locked

      — by Lhugie 6 days ago

    • No options on app or website to change password. Company HR cannot make the change either.

      — by Madden Bramlett 1 month ago

    • I need to make a new user name and password

      — by Crystal 1 month ago

    • I have emailed you guys several freaking times and no one will get back to me you guys are VERY unreliable

      — by Shaylin Lundy 1 month ago

    • I can't log in i forgot my user name and password. My home screen is'nt giving me the option to do so.

      — by Gary Adams 1 month ago

    • Hey I work for morning star and my account will not send me the email to reset my password and now I’m locked out can you help me?

      — by Princess Malachi 1 month ago

    • HELLO,
      I’m trying to download my last two paystubs and when I’m attempting to log in it says my account is locked. Is there any way you guys can unlock my account? My company’s short name is CH50029 and my username is FGomez. Thank you!

      1. Frida Gomez

      — by Frida Gomez 1 month ago

    • I am unable to log into HCMtogo

      — by Lori Soldwedel 1 month ago

    • How do I sign up?

      — by Taia Davies 2 months ago

    • My name is Brooke doss, I work at Children’s Lighthouse of Rockwall and I don’t have a complaint but I’m not sure what my username or password is for my account.

      — by Brooke doss 2 months ago

    • Hello my account is Locked can u help me get it unlock

      — by Jaedyn Burton 2 months ago

    • Forgot my username

      — by Tabrian Durham 3 months ago

    • I need help getting back into my account

      — by Larry Burkes 3 months ago

    • I received a paycheck on Wednesday June 14th and it was supposed to be directly deposited to my account with Chase yet it has not been deposited and there's no deposit pending so I need to know where my paycheck is and how I can get it deposited in my checking account please get back to me as soon as you can thank you
      Brittany Williams

      — by Brittany Nichole Williams 3 months ago

    • I need help to add new bank account

      — by Karelycordova 3 months ago

    • Hello this is Cheria Clinkingbeard and I need help with the login on my hcmtogo account for my payroll

      — by Cheria Lyn Clinkingbeard 3 months ago

    • I could not log in to my account so is their a way for you can help me log in or is there another way for me to sign up again

      — by Elijah powell 3 months ago

    • I have been trying to get an account set up with you guys For quite sometime now I am needing access to only my may 18th pay stub for medicaid reasons I need to get that ASAP

      — by Jan Ruston 3 months ago

    • Trouble with login

      — by Jenell Haywood 4 months ago

    • I'm trying to login to my account but I don't have the email address that's on file.

      — by Eric Eugene Houston 4 months ago

    • Need help logging I to see paystub

      — by Quintin Simmons 4 months ago

    • Doesn’t let me log in and it seas it locked

      — by Chriatopher Garcia 4 months ago

    • I can’t login. Keeps giving me error for my username or password. Not sure which one is wrong but I have been trying with correct information. Please assist me in resetting my account. Thank you.

      — by Caroline Kriete 4 months ago

    • I cant login and my boss doesnt know what to do so im stuck ive asked if they sent me an email and my boss doesnt know so im not sure where to go from here

      — by Stacey Wood 4 months ago

    • I cannot enter since it asks me for the code to reach the email and I do not get it to access my account

      — by Rlithgow 4 months ago

    • I've locked myself out of my HCM account. I forgot my username and password. What do I have to do to get back into it?

      — by Taylor 4 months ago

    • I cannot log into the app to view my pay stub.

      — by John Leonard 4 months ago

    • can’t get into my account keeps saying locked after I try every time I need my pay information please

      — by Dena Robinson 4 months ago

    • I can't log in

      — by Joaquim De Pina 5 months ago

    • I m a new employee of Anew Contractors/Indiana Wash and Seal in Lafayette, IN. My Name is Linda Yelton
      I am trying to login to the HCMToGo account for the first time. I selected the correct region (North America). I entered the correct Short Name (1784APS). I put in my username Lyelton. I entered my Social Security Number. Then it took me to a screen that asked for an authorization code. I do not have an authorization code or know how to get one. My boss is out of town and would like me to get this set up while he is gone. Can you help me log in the first time, please? Thank you so very much!!!

      — by Linda Yelton 5 months ago

    • I forget my username and password

      — by Chloe Alford 5 months ago

    • Can not log in my account.

      — by Minas Manolios 5 months ago

    • It will not let me log into my account through the phone app, keeps saying invalid log in info and its the correct information..so I don't understand what is going on. Please help - Thank you!

      — by Geanna Green 5 months ago

    • Lost my log in ingo

      — by Terry 5 months ago

    • Can’t get into the app

      — by Thomas Giannotto 5 months ago

    • Forgot my username and password to my HCMtoGo app

      — by kayla wright 5 months ago

    • I am unable to update my phone number ib the app

      — by Tristan Mendenhall 5 months ago

    • I cannot long in to my account and need assistance. ITS SAYING I NEED QR CODE?

      — by Johnathan Querrard 5 months ago

    • my name is stephanie hutchison i work for jdh developers/ quality inn. 750 cobb place kennesaw ga 30152. i need help getting in this app. i have been trying for weeks. my boss acts like its no big deal. but i need to check my hours. and need to see my time. thank you very much in advance. email is hutchisonstephanie878@redacted
      my phone number is 470 330 71 81. thanks again

      — by Stephanie Michelle Hutchison 5 months ago

    • I can't remember my username and password to log into my app. Is there anyway you can help? Thanks
      Michael Recar

      — by Michael Recar 5 months ago

    • Work for Bruce Oakley lost all my account password and log in info

      — by Terry 5 months ago

    • I don’t know how to access the account I do not have a username and password

      — by Ebony Adams 5 months ago

    • I have an account but i don’t remember the username or password but it was with another email: adrianagarcia210203@redacted

      — by Adriana Garcia 5 months ago

    • I need to reset my password

      — by Kendrick Kimble 5 months ago

    • My account is locked. Please unlock. Thank you!

      — by Timothy Trout 6 months ago

    • Don't know company short name can't log in

      — by Amy bumgarner 6 months ago

    • I am locked out of my hcmtogo app

      — by kmohagan 6 months ago

    • My account is locked

      — by Jeffrry rosenboro 6 months ago

    • How to recover old password

      — by David macleod 6 months ago

    • Cant login to my account for clocking in and out

      — by David macleod 7 months ago

    • I cant login, its saying that my username is incorrect but it’s not

      — by Melissa 7 months ago

    • I can’t login to see my W-2s or my password or username is not working

      — by Angel johnson 7 months ago

    • My account is locked cus I was attempting to enter my password a few times. What can I do to get it back in?

      — by Rinna. Khut 7 months ago

    • My account keep getting lock even after I change my password..need help asap

      — by LaToya hobbs 7 months ago

    • I cannot log into my HCM to go app, it says “error: company locked”

      — by Chelsea Lincoln 7 months ago

    • Waiting for a response

      — by Carolyn Jarrell 7 months ago

    • My account is locked

      — by Julie A Weagley 7 months ago

    • I need to create an account but idk how to

      — by Ricardo Ramos 7 months ago

    • Trying to reset my password

      — by Julie A Weagley 7 months ago

    • i am getting the message
      ''enter the one time (TOTP) code generated by your authenticator app
      what is this?

      — by sharon gallagher 7 months ago

    • Need to username and password reset

      — by Carolyn Jarrell 7 months ago

    • When I first set up my account , i put wrong my phone information and i cant receive the code to finish setting my account.

      — by oswaldo chavez 7 months ago

    • I NEED TO CHANGE MY PHONE NUMBER FOR HCMTOGO

      — by Kim Hillman 7 months ago

    • I can’t login to see my w2

      — by Santasia chisholm 7 months ago

    • I'm locked out HCMtogo I'm trying to get my w2

      — by Teresa Smith 7 months ago

    • I need to set up an account to get my W-2 forms.

      — by Cedric Beans 8 months ago

    • I got a new phone and cannot login to the HCMtogo app due to not remembering my username.

      — by Samantha Irvin 8 months ago

    • I can’t sign in I don’t know my password or username

      — by Jordan Jackson 8 months ago

    • Cannot log into my app. I need assistance.

      — by Todd Stockham 8 months ago

    • I forgot my username and password

      — by Emily Pavia 8 months ago

    • Trying to login to get my w2 forgotten username and password

      — by Tax are Dumas 8 months ago

    • I am an old employee of Burger King at N Rutherford Blvd, Murfreesboro, TN . I can not log into my account to access my W-2. I need help with this issue. I've contacted every one and no one is helping.

      — by Destiny Parker 8 months ago

    • I can not access ocean state job lots log in. I have no idea what the company code is and neither does my managers. Can you help

      — by Julia 8 months ago

    • forget id password

      — by sarina 8 months ago

    • I am locked out of my account. I forgot my password.

      — by CharDay McClain 8 months ago

    • I recently quit my job and when I did apparently it locked me out my account. I requested that I receive my W2 electronically. But now that I can't get in it , I don't know what to do . Please help!

      — by Michelle Aber 8 months ago

    • I'm lock of my acct. I need to be able to see my pay stub and hours.

      — by pamela blanc 8 months ago

    • I cannot get into my account

      — by Sherika Sayres 8 months ago

    • I forgot my username so I have no way to access my account

      — by Kevin Juarez 8 months ago

    • Forgot password and username

      — by Willie J Bell 8 months ago

    • My account is locked i need my w-2s

      — by Raelynn Shirrell 8 months ago

    • I’m having trouble login into my account to get my check stubs

      — by Loleta austin 8 months ago

    • I can't get into my hmctogo app cuz it will send me a code to my old email that I can't access fully cuz it got messed up

      — by Amanda balzen 8 months ago

    • Change the password

      — by Lucinda welch 8 months ago

    • I am currently locked from my hcm to go app account. I need my payroll information and my manager cannot seem to unlock it for me to regain access. Thank you for your time!

      — by Talisa Camire 8 months ago

    • Can’t login to my account don’t know of it cause I don’t work there anymore but they said to go on here and I need my w-2

      — by Valencia Sango 8 months ago

    • I’m trying to log into my old account to get my W2 but it says my account is locked. Why ? Please help me unlock it.

      — by kassidy redd 8 months ago

    • I am locked out of my account and cannot clock in and out

      — by Kieffer Williams 8 months ago

    • Having trouble logging in HCM to go forgot the password

      — by Lucinda welch 8 months ago

    • I can’t log in to my account I don’t remember my username

      — by Summer Campbell 8 months ago

    • My unique number i was given is not working

      — by Aaliyah Reyes 8 months ago

    • Can’t get into my HCMtoGo account

      — by Stephanie Williams 8 months ago

    • I can’t login to get my w-2 forms

      — by Colby Sweat 8 months ago

    • Having trouble logging in HCM to go

      — by Lucinda welch 8 months ago

    • My account is locked..need to open up and download paystubs asap

      — by Sylivia Ogeto 8 months ago

    • I am lock out

      — by Virginia Warren 8 months ago

    • MY ACCOUNT IS LOCKED I CANT GET IN TO RECIEVE MY CHECKSTUBS. PLEASE SEND TO DOMANIQUEDREAMS19@redacted OR PLEASE CALL 5174147453 OR 12489186077

      — by DOMANIQUE DREAMS 8 months ago

    • Hi, i just need a hepl , I can’t open my account because i forgot
      My username.

      — by Hyline 9 months ago

    • I am locked out of app

      — by Virginia Warren 9 months ago

    • It won’t let me sign back into my account. It say my username and password are not longer available.

      — by La Taye 9 months ago

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