Published by Workforce Ready on Oct 11, 2024

contact HCMToGo Chat with our AI-based HCMToGo Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HCMToGo?



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Why chat with our AI HCMToGo Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of HCMToGo.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I appreciate any help!This app takes something simple, recording work hours, and makes it difficult, time consuming, and unreliable.

2. You seriously need to update the backend of this app.App doesn't open half of the time, just stays in an endless loading screen.

3. When requesting time off for days before and after days without scheduled shifts it isn't smart enough to automatically remove those days and you have to put in multiple requests to work around it.

4. The security feels higher than my banks, which may be appropriate for an employer who has all your personal info to protect, but for an employee that just wants to clock in and out, there is no need to force password changes.

5. Edit, once again the app would not load after opening and closing it multiple times last night, i tried opening it again today and my account is locked even though I didn't even get to attempt to login because the app couldn't even get to the login screen to begin with.

6. Initially I am able to log in without issue, but when clocking in/out or changing cost center, my phone suddenly loses all cell service (despite full coverage before and after) and a prompt comes up saying that the connection is lost.

7. On the low chance it actually starts on the first attempt to load it, I'm lucky if it is quick enough to let me clock in on time.

8. It constantly freezes on startup and most of the time requires restarting my phone for it to work.

9. If you have to add a note to your time sheet you have to click save in two different spots otherwise it doesn't save it.

10. This app has lost over 20 hours of my time in the past two pay periods because of these issues.

11. It's garbage.Although it likely has the functionality you need, it just isn't intuitive/ user friendly.

Steps to Troubleshoot & Fix HCMToGo Issues

1. Fix HCMToGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HCMToGo: Restarting the app will resolve most errors.
  2. Update the HCMToGo App. Here is how:
    1. On Android goto PlayStore » Search for "HCMToGo" » Open HCMToGo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HCMToGo » click "UPDATE".
  3. Clear HCMToGo app cache: Clearing cached data will force your app to retrieve the latest data directly from HCMToGo servers.
    1. On Android, goto Settings » Apps » Select "HCMToGo" » click Storage » click "Clear Cache".
  4. Check HCMToGo app permissions. If any of these permissions required to use your device's features are disenabled, HCMToGo might not work.
  5. Uninstall and reinstall HCMToGo. If nothing else has worked, completely uninstall HCMToGo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HCMToGo not working


2. Fix HCMToGo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HCMToGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HCMToGo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HCMToGo may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 months ago by Artemis

Locked account

— 4 months ago by Molly

I am having issue requesting off in my app for work. My manger said it’s a glitch on ur end but it hasn’t been fixed??

— 5 months ago by Ethan Yang

This really isn't a complaint, but I would like help getting access to my account again. Its not letting me login to it, can you send an account reset email to me or something?

— 6 months ago by leslie reid

I need help with my account I work for 2 companies that both use hcmotogo and cant get one of them

— 7 months ago by Sheena Soctomah rolfe

I need my username and password to log in. I forgot them.

— 9 months ago by Jason Alombro

I’m trying to recover my info to get direct deposit

— 9 months ago by Brandon L Jordan

My account has been locked and I need access to the information for my unemployment filing. There is no noticeable way to reset the account myself. Any help is appreciated!

— 11 months ago by Alexis McNeal

I’m having an issue logging in nd I can no longer use that email ! Can I get it updated I need it for work for my paystubs and everything else !

— 11 months ago by Emily dawn Simons

How do I change my direct deposit to a different account to get the full amount of my check if I already have an account on there I'm looking to delete but it won't give me the option to delete the first account. I don't know what to do.

— 11 months ago by Janae Cervantes

Hello, my name is Janae Cervantes and I've been trying to login into my hcmtogo account through the app but for some reason it keeps saying my information is incorrect, I have even tried to forgot password and it says I'm answering my security question wrong when I know the answer to the question. If you guys can help me to get access to my account that would be greatly appreciated.

— 11 months ago by M. Roland

On android 14 The phone opens the logo screen but freezes Have done the following toggled WiFi, uninstalled reinstalled cleared cache. Sometimes! if I restart the phone it will work one time but this is intermittent. On my previous phone (Android 12) it worked correctly. I am going to recommend we find another solution if this cannot be resolved.

— 11 months ago by Elias Levesque

i was supposed to get paid today, everyone else i talked to at work said they got paid but my money was never transferred over to my bank account and my bank cant find any traces of it or anything like that

— 11 months ago by Chordaro Bonner

Need help with unlocking my account

— 11 months ago by Agustin

I have a issue remembering my username for my account as I work for MCD as the company and I've tried several times looking for it so I'm left at a dead end i need a server administrator and to figure out my username

— 1 year ago by Shaneice

I am unable to loggin….or reset my password.

— 1 year ago by Jake Perry

yes i am having trouble logging into my account which i recently did not have a problem with before. My autobell number which is 28481 was the username but it’s saying it’s no longer there. I know my password is correct. Is there anyway this could be fixed my email is jakemperry8@redacted

— 1 year ago by Trenton

my other account was locked and i need it unlocked as soon as possible

— 1 year ago by Hunter Wright

I was trying to log into my account to access my taxes and it locked my account

— 1 year ago by Gavin VanPelt

I need to change my phone number for verification. My new number is 3176052262

— 1 year ago by Kimberly Stewart

My account is locked. I can’t login

— 1 year ago by Mellisa

Trying to update my direct deposit information, but in order to do this I need you to update my email address which is melland phone number which is (864)6893830, so I can put my two authentication code in

— 1 year ago by Jameciamorris

I have tried to contact my former employer to get my last check stub. I have even went into the office and tried to get I seriously need it and I have tried everything can you please help me

— 1 year ago by Jevon Jackson

Hello, I just want to know why my app keeps exiting out after i press “active to” on my direct deposit form. I am trying to change my deposit but can’t because of this. I have already tried to delete the app, and also tried on a different device.

— 1 year ago by Kiomarss Khoshbeen

My Account is locked plz can you open it My username is KKHOSHBEEN7082

— 1 year ago by Christina Holley

I’m having trouble getting into my account I forgot my username and my previous password to change the password

— 1 year ago by Collin

I am locked out of my account. I left my position at McDonald’s about 2 weeks ago so I don’t know if that has anything to do with it. But I still need it to access my pay stubs

— 1 year ago by Alpha

I need help getting into my account for work please

— 1 year ago by Jeff Lutz

App will not get past the start screen on my android, Yes! I have restarted the phone Yes! I have toggled WiFi off and on. The only thing that will work is when I share the hotspot from another persons IPhone. WTF? Is this app only useable on IPhone? If so why the hell is it available on the Google Plat Store? fix your shit

— 1 year ago by Avni

Account was locked after a failed attempt to login and it's been locked since I need a temporary password or something to log back in.

— 1 year ago by Hayley gould

Hello I've locked myself out of my work app HMCTOGO . Can you help me pls .

— 1 year ago by Richard C Luna

I'm a former employee. I need a copy of my last paystub. My name is Richard Luna. I worked at The Oasis of Austin in Austin, Tx. You can email that copy to my email address. Thank you.

— 1 year ago by yoselin nunez

MY ACCOUNT IS LOKED

— 1 year ago by odalys hernandez

No puedo acceder a mi cuenta ya he hecho de todo y nada

— 1 year ago by Mike Bartz

When I try to login it goes through the process and returns me to the login screen it stuck in a loop tried everything recommended still the same thing

— 1 year ago by Lucinda Welch

Having trouble logging in Hcm to go forgot the username and password

— 1 year ago by Lucinda Welch

Having trouble logging in Hcm to go

— 1 year ago by Leslie Karen Levenberg

I have had the HCMToGo app on my phone for about a year and all of a sudden, I can not log in. However, I can on my desktop. I've deleted the app on my phone and installed it a few times, but nothing happens. Each time I try to log in, it returns to the login page. It's been quite frustrating.

— 1 year ago by Kristin Conrad

Cannot log in with the app on iphone. Keeps asking for Region and Company short name which I input, then asks for Username and password, which I input then flickers my start page then goes directly to Region and Company short name page again. Seems to be caught in a cycle cannot get out of. I have deleated app and reinstalled with no luck.

— 1 year ago by Jenny Hang

My app HCMToGo has been locked and no way to unlock it. Please help!

— 1 year ago by Steve V

Once I log in to my account the app shows my main page then it kicks out and goes right back to the log in page. It keeps doing this even after I reinstalled the app. My payroll staff has no clue on this. What is going on here??

— 1 year ago by Ryan Tharp

I can login just fine. It loads for a quick second then sends me back to login screen. I’ve shut off and turned on my phone and I also deleted the app then downloaded it again . Plz help

— 1 year ago by Brian Gregg

Cannot log in with the app on iphone. Keeps asking for Region and Company short name which I input, then asks for Username and password, which I input then flickers my start page then goes directly to Region and Company short name page again. Seems to be caught in a cycle cannot get out of. I have deleated app and reinstalled with no luck.

— 1 year ago by Amber Tingue

Every time I try to log into the HCM To go app it shows a message fro putting in the totp code from an authenticator app. However, I never downloaded an authenticator app connected with this app, so I was wondering how to get past this page.

— 1 year ago by Rebecca Brown

My HCMToGo app is not opening or allowing me to log in. I've completed all the steps suggested by the AI chat support and it's still not working. Any suggestions?

— 1 year ago by Lesa Alvarez

When logging in on mobile, I can see it VERY quickly flash my picture in the top right-hand corner, like its logging me in, but then it goes back to the original log in screen, where you put your region and Co short code. Have done this many, many times over the last few days. Administrator reset password several times today and am still having the same issue. I can log in on the computer, but no on mobile. Other employees are having this issue as well, and do not have access to desktop computers, so it is a big problem. We have all rest our phones, uninstalled and reinstalled the app, several times, to no avail. Please help!

— 1 year ago by Kennon Knight

I chatted with an AI Bot, they told me to trouble shoot the app, for the problem. My problem was that I couldn’t view my clock in times, schedules, pay subs, or add/ remove direct deposits to my account, and my name is put in incorrectly on the app is there a way to resolve this?

— 1 year ago by Jose Reyes

Hi my name is Jose Reyes and once I have downloaded the HCMToGo app and tried logging in, the app didn't let me.so I'm wondering if anyone can help me with this

— 1 year ago by Trakis Donaldson

My app keeps crashing. It loads and then crashes every time since Tuesday morning. I have uninstalled and installed app back MJ h

— 1 year ago by Juntez

Need to reset phone number and email to log in

— 1 year ago by Tiara

I recently reset my email but I haven’t been able to use my new email to log into the HCM TOGO app

— 1 year ago by Jeff Bizzle

My account is locked and the employer says it's not on their end. I need access to my pay stubs for a loan.

— 1 year ago by Maria

Hi, I am trying to log in but it is asking for a unique verification code which I do not have. Could you assist with this please? Many thanks, Maria Garcia Company: vglasgow User: mayfontanilla@redacted

— 1 year ago by Stefanie

I can't log into my account

— 1 year ago by Erica Wilkens

Hi I am locked out of my hcmttogo account

— 1 year ago by Kellie Macintosh

I have an account with AGretail but every time I try log in it is asking me for a verification key which I don't have so cannot get into my account to do time sheets

— 1 year ago by Ryan Patton

How do I change My Username? I cannot remember it, and cannot access My account. Thanks

— 1 year ago by Lhugie

Account locked

— 1 year ago by Madden Bramlett

No options on app or website to change password. Company HR cannot make the change either.

— 1 year ago by Crystal

I need to make a new user name and password

— 1 year ago by Shaylin Lundy

I have emailed you guys several freaking times and no one will get back to me you guys are VERY unreliable

— 1 year ago by Gary Adams

I can't log in i forgot my user name and password. My home screen is'nt giving me the option to do so.

— 1 year ago by Princess Malachi

Hey I work for morning star and my account will not send me the email to reset my password and now I’m locked out can you help me?

— 1 year ago by Frida Gomez

HELLO, I’m trying to download my last two paystubs and when I’m attempting to log in it says my account is locked. Is there any way you guys can unlock my account? My company’s short name is CH50029 and my username is FGomez. Thank you! 1. Frida Gomez

— 1 year ago by Lori Soldwedel

I am unable to log into HCMtogo

— 1 year ago by Taia Davies

How do I sign up?

— 1 year ago by Brooke doss

My name is Brooke doss, I work at Children’s Lighthouse of Rockwall and I don’t have a complaint but I’m not sure what my username or password is for my account.

— 1 year ago by Jaedyn Burton

Hello my account is Locked can u help me get it unlock

— 1 year ago by Tabrian Durham

Forgot my username

— 1 year ago by Larry Burkes

I need help getting back into my account

— 1 year ago by Brittany Nichole Williams

I received a paycheck on Wednesday June 14th and it was supposed to be directly deposited to my account with Chase yet it has not been deposited and there's no deposit pending so I need to know where my paycheck is and how I can get it deposited in my checking account please get back to me as soon as you can thank you Brittany Williams

— 1 year ago by Karelycordova

I need help to add new bank account

— 1 year ago by Cheria Lyn Clinkingbeard

Hello this is Cheria Clinkingbeard and I need help with the login on my hcmtogo account for my payroll

— 1 year ago by Elijah powell

I could not log in to my account so is their a way for you can help me log in or is there another way for me to sign up again

— 1 year ago by Jan Ruston

I have been trying to get an account set up with you guys For quite sometime now I am needing access to only my may 18th pay stub for medicaid reasons I need to get that ASAP

— 1 year ago by Jenell Haywood

Trouble with login

— 1 year ago by Eric Eugene Houston

I'm trying to login to my account but I don't have the email address that's on file.

— 1 year ago by Quintin Simmons

Need help logging I to see paystub

— 1 year ago by Chriatopher Garcia

Doesn’t let me log in and it seas it locked

— 1 year ago by Caroline Kriete

I can’t login. Keeps giving me error for my username or password. Not sure which one is wrong but I have been trying with correct information. Please assist me in resetting my account. Thank you.

— 1 year ago by Stacey Wood

I cant login and my boss doesnt know what to do so im stuck ive asked if they sent me an email and my boss doesnt know so im not sure where to go from here

— 1 year ago by Rlithgow

I cannot enter since it asks me for the code to reach the email and I do not get it to access my account

— 1 year ago by Taylor

I've locked myself out of my HCM account. I forgot my username and password. What do I have to do to get back into it?

— 1 year ago by John Leonard

I cannot log into the app to view my pay stub.

— 1 year ago by Dena Robinson

can’t get into my account keeps saying locked after I try every time I need my pay information please

— 1 year ago by Joaquim De Pina

I can't log in

— 1 year ago by Linda Yelton

I m a new employee of Anew Contractors/Indiana Wash and Seal in Lafayette, IN. My Name is Linda Yelton I am trying to login to the HCMToGo account for the first time. I selected the correct region (North America). I entered the correct Short Name (1784APS). I put in my username Lyelton. I entered my Social Security Number. Then it took me to a screen that asked for an authorization code. I do not have an authorization code or know how to get one. My boss is out of town and would like me to get this set up while he is gone. Can you help me log in the first time, please? Thank you so very much!!!

— 1 year ago by Chloe Alford

I forget my username and password

— 1 year ago by Minas Manolios

Can not log in my account.

— 1 year ago by Geanna Green

It will not let me log into my account through the phone app, keeps saying invalid log in info and its the correct information..so I don't understand what is going on. Please help - Thank you!

— 1 year ago by Terry

Lost my log in ingo

— 1 year ago by Thomas Giannotto

Can’t get into the app

— 1 year ago by kayla wright

Forgot my username and password to my HCMtoGo app

— 1 year ago by Tristan Mendenhall

I am unable to update my phone number ib the app

— 1 year ago by Johnathan Querrard

I cannot long in to my account and need assistance. ITS SAYING I NEED QR CODE?

— 1 year ago by Stephanie Michelle Hutchison

my name is stephanie hutchison i work for jdh developers/ quality inn. 750 cobb place kennesaw ga 30152. i need help getting in this app. i have been trying for weeks. my boss acts like its no big deal. but i need to check my hours. and need to see my time. thank you very much in advance. email is hutchisonstephanie878@redacted my phone number is 470 330 71 81. thanks again

— 1 year ago by Michael Recar

I can't remember my username and password to log into my app. Is there anyway you can help? Thanks Michael Recar

— 1 year ago by Terry

Work for Bruce Oakley lost all my account password and log in info

— 1 year ago by Ebony Adams

I don’t know how to access the account I do not have a username and password

— 1 year ago by Adriana Garcia

I have an account but i don’t remember the username or password but it was with another email: adrianagarcia210203@redacted

— 1 year ago by Kendrick Kimble

I need to reset my password

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