Contact HBO GO Customer Service

Why should I report an Issue with HBO GO: Stream with TV Package?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Home Box Office Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I love HBO's TV content, but I really wish they would put some effort into improving their mobile application.Since the last update, the video feed freezes constantly, while the audio continues to play.

2. It is an Amazon Fire Tablet (10).It's nice to have access to all of the HBO content, but HBO should be ashamed of themselves for this Android app.

3. If you can get past that, the app is a great streaming app with very good tools, features, and content.Great, when it actually works, which is rarely nowadays.

4. Besides missing basic features like remembering which shows I like to watch, trying to sign in is a nightmare.

5. Props guys, great user experience.I have Xfinity as well and have tried to access HBO go on 3 different devices with no success.

6. So now I'm here writing this review instead of watching Real Time with Bill M...please HBO, fix this bug yesterday, thanks.Edited: Now it won't recognize that im an Xfinity suscriber and constantly have to re-install.

7. It's not a huge deal, but it would be a nice feature to have.When it works it's great but it working is a crapshoot.

8. HBO: Could you also consider using swipe controls? Swiping to fast forward and rewind is so much easier, streamlined, and clean than having to press the ten second skip button a few times.

9. Shows play for a few seconds, then need time to buffer.

10. After that, you put in your sign in information, and then you'll probably get stuck on an infinite loop of it telling you to go back and pick a provider, which will then take you to the same screen, and so on.

11. Take a few lessons from Netflix and go back to the drawing board.If you have amazing internet, it works fine, however, I travel a lot and many places have slower internet.

1. Fix HBO GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HBO GO: Restarting the app will resolve most errors.
2. Update the HBO GO App. Here is how:
   1. On Android goto PlayStore » Search for "HBO GO" » Open HBO GO: Stream with TV Package » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HBO GO » click "UPDATE".
3. Clear HBO GO: Stream with TV Package app cache: Clearing cached data will force your app to retrieve the latest data directly from HBO GO servers.
   1. On Android, goto Settings » Apps » Select "HBO GO: Stream with TV Package" » click Storage » click "Clear Cache".
4. Check HBO GO app permissions. If any of these permissions required to use your device's features are disenabled, HBO GO might not work.
5. Uninstall and reinstall HBO GO. If nothing else has worked, completely uninstall HBO GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HBO GO not working

2. Fix HBO GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HBO GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HBO GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HBO GO may not be able to connect to the Internet when running in the background.