Contact Smart R2-D2 Customer Service

Why should I report an Issue with Smart R2-D2?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hasbro Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would be nice if they would update the app to work with newer phone.What's the best way for me to stay in the polite part of my vocabularies? To not state anything else after I sum up the disappointing experience this coulda-woulda-shoulda been a lot of fun if it wasn't made by the laziest programmers I've had the misfortune of being forced to know about the existence of, bar none, at five years & counting... I wish I didn't put out so much funding just to find out they don't bother keeping their app updated to the point it can communicate with any newer phones!The toy is awesome it was very fun to play with it first.

2. Will appreciate if there's any updates on the software.I was given this for Christmas and my excited quickly turned to complete disappointed when I found out not only that it wouldn't connect to Bluetooth but judging by the reviews, the lack of updates and what phones it connects to, it's just going to be sat there doing nothing now.App does not work on devices that are updated to the latest version of Android.

3. Developers haven't updated this app for some time, hence the issue(s) of not pairing together.Worked with my old Samsung s9, upgraded my phone and my son can no longer use the robot.

4. Support your products!This app works with older versions of Android, tried numerous times on my Samsung A70 with latest firmware to no avail.

5. Used to have on my old phone, now I have a new exact same phone (Samsung a50) and it not longer works because it hasnt been updated.

6. This is devastating and I am looking into legal ramifications of selling me a product under false pretense is that it works in a certain manner.

7. Unfortunately it seems Hasbro no longer does anything with the website and the Bluetooth capability of this toy no longer works.

8. I'll need to return the unit to where I bought it if this isn't corrected soon and get something else that does work.

9. Then downloaded it on my Samsung A10.1 (2016) and worked first time.

10. It barely worked in the first place, but at least they had fun trying to make it work before.

11. Some of the function like turn left or right doesn't seem to work even if I've have change fresh batteries for the toy.

1. Fix Smart R2-D2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart R2-D2: Restarting the app will resolve most errors.
2. Update the Smart R2-D2 App. Here is how:
   1. On Android goto PlayStore » Search for "Smart R2-D2" » Open Smart R2-D2 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart R2-D2 » click "UPDATE".
3. Clear Smart R2-D2 app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart R2-D2 servers.
   1. On Android, goto Settings » Apps » Select "Smart R2-D2" » click Storage » click "Clear Cache".
4. Check Smart R2-D2 app permissions. If any of these permissions required to use your device's features are disenabled, Smart R2-D2 might not work.
5. Uninstall and reinstall Smart R2-D2. If nothing else has worked, completely uninstall Smart R2-D2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart R2-D2 not working

2. Fix Smart R2-D2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart R2-D2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart R2-D2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart R2-D2 may not be able to connect to the Internet when running in the background.