Contact FurReal Maker Customer Service

Why chat with our AI FurReal Maker Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of FurReal Maker.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Was expecting more quality and coding options.found the solution for connecting the pup, had to enable the location on setting and have to turn on the bluetooth and location button on state.

2. You need to turn on Bluetooth and location for it to work.

3. Thanks...At first it was very fun but then it started taking more iPad space and eventually stopped working and stop thinking but this was really fun for Christmas it would have five stars if it started working still and it stopped turning on and it just took me to a black screenI can't even get to the app.

4. you can't really quit the app, have to go to the home screen and kill it from recent apps.Wouldn't work until i finally found the app permissions and enabled "location".

5. Unusable in any form for us.TURN ON LOCATION SERVICES TO PAIR IN THE APP Following instructions to install, and set up the dog, nothing happens at all.

6. It doesn't work on 3 other modern android devices that we tried, and outputs misleading error messages.

7. Till one small line in someone's review, turn on location services for the app.

8. Search high and low for directions on the internet cannot find anything to tell me what I'm doing wrong 0 out of 5 starsApp will not find my Proto Max on any of my devices.

9. How has Hasbro not fixed this?! The app will not connect to the dog even though my bluetooth shows it as paired! Without the app the dog is useless.

10. I can see a Makers device in my Bluetooth settings, and pair it there, but the app just searches endlessly.

11. Got it to turn on when we first opened it up and now it won't work.

1. Fix FurReal Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FurReal Maker: Restarting the app will resolve most errors.
2. Update the FurReal Maker App. Here is how:
   1. On Android goto PlayStore » Search for "FurReal Maker" » Open FurReal Maker: Proto Max » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FurReal Maker » click "UPDATE".
3. Clear FurReal Maker: Proto Max app cache: Clearing cached data will force your app to retrieve the latest data directly from FurReal Maker servers.
   1. On Android, goto Settings » Apps » Select "FurReal Maker: Proto Max" » click Storage » click "Clear Cache".
4. Check FurReal Maker app permissions. If any of these permissions required to use your device's features are disenabled, FurReal Maker might not work.
5. Uninstall and reinstall FurReal Maker. If nothing else has worked, completely uninstall FurReal Maker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FurReal Maker not working

2. Fix FurReal Maker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FurReal Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FurReal Maker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FurReal Maker may not be able to connect to the Internet when running in the background.