Contact SmartLights Customer Service

Why should I report an Issue with SmartLights?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gemmy Industries to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SmartLights® app works exclusively with SmartLights® holiday lighting products to control dozens of effects and colors directly from your smartphone.

2. Choose from multiple holiday themes, lighting technologies and color options for each lighting product.

3. Put on a dazzling holiday light display–and control it all from your smartphone.

4. It’s super easy to set up and manage.

5. Perfect for outdoor or indoor holiday decorating, SmartLights® delivers the latest in holiday decorating technology for a custom look that’s a breeze to manage.

1. Once I realized what I was doing wrong they work so well! OMG I love them! I even tested to see what would happen if the power were to shut off and come back on, they stay in the last selected light mode you choose and come right back on! Can't wait until it gets dark to position them outside!installed the app, plugged in the lights, turned my bluetooth on, it works.

2. At first I couldn't get them to work they were just stuck in a solid light state, but then I realized that the app controls so many different types made by the company that I had to scroll over to "snowflurry" because that was the type of lights I purchased.

3. A simple timer would suffice; a smart device without either is lacking in smarts...I am not sure if it is the apps fault or the fault of the bluetooth connection but my control of the lights are spotty.

4. Lights shows in bluetooth on my phone but the app, at most, sees only 1 string (they are connected to each other) and that goes in and out.

5. Thanks for making over $200 worth of lights useless.I have the Kaleidoscope light.

6. yes, you can turn off your phone and the lights do what you last told them to do.Have had for two years.

7. The lights will stay programmed with the last sent program from your phone.

8. I have lost my bluetooth connection with the lights, I unplugged the lights and it was good to go.

9. Even tried factory resetting the lights per instructions and they didnt even go into reset mode.

10. I can connect to the light through an upstairs window, but I have to have Bluetooth and GPS turned on, and then scroll over to my light in the app.

11. However it does remember what the last setting was so once I set it I can turn it on and off using a timer.Did what other successful people did.

1. Fix SmartLights Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartLights: Restarting the app will resolve most errors.
2. Update the SmartLights App. Here is how:
   1. On Android goto PlayStore » Search for "SmartLights" » Open SmartLights » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartLights » click "UPDATE".
3. Clear SmartLights app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartLights servers.
   1. On Android, goto Settings » Apps » Select "SmartLights" » click Storage » click "Clear Cache".
4. Check SmartLights app permissions. If any of these permissions required to use your device's features are disenabled, SmartLights might not work.
5. Uninstall and reinstall SmartLights. If nothing else has worked, completely uninstall SmartLights then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartLights not working

2. Fix SmartLights Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartLights be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartLights not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartLights may not be able to connect to the Internet when running in the background.