Contact Fur Customer Service

Why should I report an Issue with Furby?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hasbro Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Awell.I'm so annoyed that the app keeps closing after a minute! You think that people don't play with furby (the older one) anymore or why did you stop updating it! Maybe Maybe after a few fixes everything would be fine!When I use anything on the app it crashes after literally two seconds of using it- I remember in 2012 the app worked perfectly fine, perhaps the newer software is the reason that it doesn't work, but please update this app so people can use itThe app no longer connects to my furby, and crashes a lot.

2. And then I got furby BOOM with a blue furbling and that froze AGAIN and then I stopped buying them.. After 4 years, I got one at a charity shop and it works like a charm! It's the 2013 version with the black mohauk.

3. I just found my 2012 furby after years of not knowing where it was and rushed to download the app on my iPhone.

4. This really is a shame.It basically doesn't work on any phone I've heard other reviews on how it doesn't work on the newer phones, bit I have a Samsung s5, which is pretty old, and they still don't work.

5. It used to work in 2012 - 2016I used to have one since 2012 and I loved it! I had a red one that one broke from being frozen.

6. My 2012 furby is only 7 years old.

7. The other Furby apps are specific towards updated Furby models.

8. I have an old 2012 model furby and can't use the app.

9. Hoping to see an update soon!The family still pulls this fellow down to play with from time to time.

10. I have pretty much every furby app and this one just keeps crashing and crashing.

11. It wasn't available so I grabbed my boyfriends android because handy dandy Google told me it was available on the play store.

1. Fix Fur Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fur: Restarting the app will resolve most errors.
2. Update the Fur App. Here is how:
   1. On Android goto PlayStore » Search for "Fur" » Open Furby » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fur » click "UPDATE".
3. Clear Furby app cache: Clearing cached data will force your app to retrieve the latest data directly from Fur servers.
   1. On Android, goto Settings » Apps » Select "Furby" » click Storage » click "Clear Cache".
4. Check Fur app permissions. If any of these permissions required to use your device's features are disenabled, Fur might not work.
5. Uninstall and reinstall Fur. If nothing else has worked, completely uninstall Fur then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fur not working

2. Fix Fur Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fur be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fur not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fur may not be able to connect to the Internet when running in the background.