Contact SmartTV Client Customer Service

Why should I report an Issue with SmartTV Client for Twitch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Felipe Leon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is an Android TV Twitch client designed to give you full access to all Twitch content plus a variety of features not available on other Twitch apps. 4-way Multistream, 2-way Picture in Picture, Side by side chat and video, most modes have multiple options allowing you to change the video, chat size, and position. - Fully customizable player experience, with a lot of player controls and statuses such as latency to the broadcaster, low latency, quality/resolution, speed, several chat customization options, network health, skipped frames, direct access to channel content, game content, follow/unfollow button, etc... - Full Twitch user content, followed by Live streamers, games, Past broadcasts/Highlights (VOD), channels, etc. * After installation, check the in-app settings and controls to understand how to use and set up the app.

2. Any issue, feature request, help request, or anything related can be informed via GitHub issue or email.

3. Please take a look at the demonstration video here on Play Store to understand how the app works.

4. Anyone is welcome to participate in the development, you can participate via GitHub or email fglfgl27@gmail.

5. This app has no affiliation with Twitch, this is a user-made app, but is only possible because Twitch provides all the API that allows the app to show Twitch content.

1. I'm docking 2 stars in my score due to the instability of the app (as well as the somewhat complicated interface; especially when it comes to adding channels to my home screen, which I still have not figured out, not to mention it appears you have to go into the app just to get any channels you may have added to your home screen to refresh/update), but adding 1 star back due to supporting functions that Twitch still has not added to the official app on Shield TV devices.This is the best Twitch app for Google TV.

2. I don't use this app very much (usually only when supporting other streamers with a lurk to add to their viewers), but I noticed the official Twitch app was kicking me out on BOTH of my Shield TVs on 3/21/2022 & decided it was time to authenticate my primary account in this app as an alternative to the clearly busted official app (which I will be using until Twitch can fix the official app on Shield TVs).

3. is this a problem on my end or is this a known thing and will be fixed soon? thanks!For whatever reason this is app actually plays Twitch streams on my AndroidTV (Philips 49PUS7101), whereas Twitch's own AndroidTV app doesn't work at all (only a black screen when starting a stream/VOD).

4. This app also offers additional functions on a Shield TV device that still has not been added in the official app (the official app being severely behind on functions added to Twitch over the last couple years).

5. Is there a fix for this?When you install official Twitch app on your new TV and you are presented with bad picture, skipping streams, low volume and laggy interface - first you think something is wrong with your TV.

6. I don't understand why that bottom channel selection menu even exists when there is a perfectly fine side menu to the left that could be pulled out by pressing left instead.

7. The channel selection menu that appears when pressing up while a stream is playing is downright confusing.

8. The left navigation menu is accessed by pressing left and is an overlay that is displayed over an already playing stream.

9. Several times I had a hell of a lot of trouble adding channels I wasn't following to the multistream view because they were buried several pages deep into a game's category and because there is no way to either do a simple channel search or directly add a channel by name.

10. What is the line containing "Games, Features [game name], Live" etc at the bottom? What do the up and down arrows indicate? Are those filters where the further down the line you go the more narrowed down the selection of channels is? Or are they categories and the up and down arrows are a really weird way to indicate which one is selected? Either way, that function is incredibly ineffective and tedious to use.

11. Here are my suggestions to make this app a lot better to navigate : Stream controls (video scroll bar, follow, speed, quality, etc) are accessed by pressing down.

1. Fix SmartTV Client Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartTV Client: Restarting the app will resolve most errors.
2. Update the SmartTV Client App. Here is how:
   1. On Android goto PlayStore » Search for "SmartTV Client" » Open SmartTV Client for Twitch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartTV Client » click "UPDATE".
3. Clear SmartTV Client for Twitch app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartTV Client servers.
   1. On Android, goto Settings » Apps » Select "SmartTV Client for Twitch" » click Storage » click "Clear Cache".
4. Check SmartTV Client app permissions. If any of these permissions required to use your device's features are disenabled, SmartTV Client might not work.
5. Uninstall and reinstall SmartTV Client. If nothing else has worked, completely uninstall SmartTV Client then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartTV Client not working

2. Fix SmartTV Client Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartTV Client be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartTV Client not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartTV Client may not be able to connect to the Internet when running in the background.